Agent::Organizer###0001-Framework
Meghatározza a rendszer által előre meghatározott szerverőelemek beállítási paramétereit. Az „ItemType” határozza meg azt a modult, amely hozzá van rendelve az elemhez, a „Label” határozza meg, hogy mi jelenjen meg buboréksúgóként. Az „Order” paraméterrel befolyásolhatja az elemek rendezését a szervezőben. Az „Available” határozza meg, hogy a felhasználó használhatja-e azt vagy sem. A „Visible” segítségével határozhatja meg, hogy fel legyen-e véve a szervezőbe alapértelmezetten. A „Changeable” határozza meg, hogy a felhasználó személyre szabhatja-e ezt az elemet. A „Groups” határozza meg, hogy az ügyintézők mely csoportjának lesz ez az elem elérhető. Az üres érték azt jelenti, hogy bármely csoportnak.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
ChatRequestList::AllChatRequests:
Available: '1'
Changeable: '1'
Config:
CountPolling: ShowNumberFoundItems
Description: List of all chat requests.
Groups: []
Icon: conversation-chat-1
ItemType: ChatRequestList
Label: All Chat Requests
Order: '1000'
Visible: '1'
CustomerCompanyList::ValidCustomers:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidID:
Value:
- 1
FilterPresets: {}
ItemsPerPage: 25
SortBy:
- Column: CustomerCompanyName
Direction: Up
Description: List of valid customers.
Groups: []
Icon: water-dam
ItemType: CustomerCompanyList
Label: Valid Customers
Order: '13000'
Visible: '0'
CustomerUserList::ValidCustomerUsers:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidID:
Value:
- 1
FilterPresets: {}
ItemsPerPage: 25
SortBy:
- Column: UserLastname
Direction: Up
Description: List of valid customer users.
Groups: []
Icon: multiple-users-1
ItemType: CustomerUserList
Label: Valid Customer Users
Order: '14000'
Visible: '0'
KnowledgeBaseArticleList::HighestRatedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Votes
Direction: Down
- Column: Result
Direction: Down
VisibleColumns:
- Column: Number
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Category
IsVisible: 1
- Column: Language
IsVisible: 1
- Column: State
IsVisible: 1
- Column: Valid
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Changed
IsVisible: 0
Description: List of highest rated knowledge base articles.
Groups: []
Icon: book-star
ItemType: KnowledgeBaseArticleList
Label: Highest Rated Knowledge Base Articles
Order: '12000'
Visible: '0'
KnowledgeBaseArticleList::RecentlyAddedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Created
Direction: Up
VisibleColumns:
- Column: Number
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Category
IsVisible: 1
- Column: Language
IsVisible: 1
- Column: State
IsVisible: 1
- Column: Valid
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Changed
IsVisible: 0
Description: List of recently added knowledge base articles.
Groups: []
Icon: book-upload
ItemType: KnowledgeBaseArticleList
Label: Recently Added Knowledge Base Articles
Order: '10000'
Visible: '0'
KnowledgeBaseArticleList::RecentlyUpdatedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Changed
Direction: Up
Description: List of recently updated knowledge base articles.
Groups: []
Icon: book-edit
ItemType: KnowledgeBaseArticleList
Label: Recently Updated Knowledge Base Articles
Order: '11000'
Visible: '0'
Separator:
Available: '1'
Changeable: '1'
Config: ~
Description: Use separators to group your items.
Groups: []
Icon: desktop-monitor-approve
ItemType: Separator
Label: Separator
Order: '15000'
Visible: '0'
TicketList::InMyQueues:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentQueues:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets in your queues.
Groups: []
Icon: hierarchy-5
ItemType: TicketList
Label: In My Queues
Order: '3000'
Visible: '1'
TicketList::InvolvingMe:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentInvolved:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets where you are involved.
Groups: []
Icon: tags-favorite
ItemType: TicketList
Label: Tickets Where I Am Involved
Order: '9000'
Visible: '0'
TicketList::MyEscalations:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Locked
SortBy:
- Column: EscalationTime
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 1
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your escalated tickets.
Groups: []
Icon: tags-alert
ItemType: TicketList
Label: My Escalations
Order: '7000'
Visible: '0'
TicketList::MyReachedReminders:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
CountPolling: ShowNumberFoundItems
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Locked
SortBy:
- Column: PendingTime
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 1
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your tickets with reached reminders.
Groups: []
Icon: tags-check
ItemType: TicketList
Label: My Reached Reminders
Order: '6000'
Visible: '0'
TicketList::MyRecentlyCreated:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentCreator:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Created
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your recently created tickets.
Groups: []
Icon: tags-add
ItemType: TicketList
Label: My Recently Created
Order: '8000'
Visible: '0'
TicketList::MyResponsibilities:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentResponsible:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets where you are responsible.
Groups: []
Icon: tags-edit
ItemType: TicketList
Label: I Am Responsible
Order: '5000'
Visible: '1'
TicketList::MyUnresolved:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
StateType:
Value: Open
CountPolling: ShowNumberFoundItems
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
SortBy:
- Column: Created
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your unresolved tickets.
Groups: []
Icon: tags-search
ItemType: TicketList
Label: My Unresolved
Order: '4000'
Visible: '1'
TicketList::WatchedByMe:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentWatcher:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets you are watching.
Groups: []
Icon: tags-favorite-star
ItemType: TicketList
Label: I Am Watching
Order: '2000'
Visible: '1'
Agent::Organizer###4001-Custom
Meghatározza a rendszer által előre meghatározott szerverőelemek beállítási paramétereit. Az „ItemType” határozza meg azt a modult, amely hozzá van rendelve az elemhez, a „Label” határozza meg, hogy mi jelenjen meg buboréksúgóként. Az „Order” paraméterrel befolyásolhatja az elemek rendezését a szervezőben. Az „Available” határozza meg, hogy a felhasználó használhatja-e azt vagy sem. A „Visible” segítségével határozhatja meg, hogy fel legyen-e véve a szervezőbe alapértelmezetten. A „Changeable” határozza meg, hogy a felhasználó személyre szabhatja-e ezt az elemet. A „Groups” határozza meg, hogy az ügyintézők mely csoportjának lesz ez az elem elérhető. Az üres érték azt jelenti, hogy bármely csoportnak.
Ez a beállítás alapértelmezetten nincs bekapcsolva.
Alapértelmezett érték:
--- {}
Agent::Organizer::AllowFlyoutOnHover
Meghatározza, hogy a szervezőben lévő elemre az egérrel történő rámutatással előállítson-e egy beúszó panelt.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
1
Agent::Organizer::ItemType###ChatRequestList
A csevegéskérés-lista szervezőelem-típus csevegéskérések listájának létrehozásához használható.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Config:
ActiveFilters: {}
Columns:
Action:
IsVisible: 2
Channel:
IsVisible: 2
CreateTime:
IsVisible: 2
Description:
IsVisible: 2
RequesterName:
IsVisible: 2
RequesterType:
IsVisible: 2
Type:
IsVisible: 2
DefaultColumnOrder:
- CreateTime
- Type
- RequesterType
- RequesterName
- Channel
- Description
- Action
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Up
Label: Chat Request List
Module: Kernel::WebApp::Util::Organizer::ItemType::ChatRequestList
Agent::Organizer::ItemType###CustomerCompanyList
Az ügyfélvállalat-lista szervezőelem-típus ügyféllista szervezőelemek létrehozásához használható.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
Columns:
ClosedTickets:
IsVisible: 2
CustomerCompanyCity:
IsVisible: 2
CustomerCompanyCountry:
IsVisible: 1
CustomerCompanyName:
IsVisible: 2
CustomerCompanyStreet:
IsVisible: 1
CustomerCompanyURL:
IsVisible: 1
CustomerCompanyZIP:
IsVisible: 1
CustomerID:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
ValidID:
IsVisible: 2
DefaultColumnOrder:
- CustomerID
- CustomerCompanyName
- CustomerCompanyStreet
- CustomerCompanyZIP
- CustomerCompanyCity
- CustomerCompanyCountry
- CustomerCompanyURL
- ValidID
- OpenTickets
- ClosedTickets
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: CustomerID
Direction: Up
Label: Customer List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerCompanyList
Agent::Organizer::ItemType###CustomerUserList
Az ügyfélfelhasználó-lista szervezőelem-típus ügyfélfelhasználó-lista szervezőelemek létrehozásához használható.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
Columns:
Chat:
IsVisible: 2
ClosedTickets:
IsVisible: 2
CreateTicket:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
SwitchToCustomer:
IsVisible: 2
UserCity:
IsVisible: 1
UserCountry:
IsVisible: 1
UserCustomerID:
IsVisible: 2
UserEmail:
IsVisible: 2
UserFirstname:
IsVisible: 2
UserLastname:
IsVisible: 2
UserLogin:
IsVisible: 2
UserMobile:
IsVisible: 1
UserStreet:
IsVisible: 1
UserZip:
IsVisible: 1
ValidID:
IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserMobile
- UserCustomerID
- UserStreet
- UserZip
- UserCity
- UserCountry
- ValidID
- OpenTickets
- ClosedTickets
- Chat
- CreateTicket
- SwitchToCustomer
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: UserLogin
Direction: Up
Label: Customer User List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerUserList
Agent::Organizer::ItemType###KnowledgeBaseArticleList
A tudásbázisbejegyzés-lista szervezőelem-típus tudásbázis-bejegyzések listájának létrehozásához használható.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Config:
ActiveFilters: {}
AdditionalExportColumns: {}
AvailableDynamicFieldFilters: []
Columns:
Category:
IsVisible: 2
Changed:
IsVisible: 2
Created:
IsVisible: 1
Language:
IsVisible: 2
Number:
IsVisible: 2
State:
IsVisible: 2
Title:
IsVisible: 2
Valid:
IsVisible: 2
DefaultColumnOrder:
- Number
- Title
- Category
- Language
- State
- Valid
- Created
- Changed
FilterPresets:
For Everyone (public):
StateIDs:
Value:
- 3
Only for Agents (internal):
StateIDs:
Value:
- 1
Only for Customer Users (external):
StateIDs:
Value:
- 2
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: ItemID
Direction: Up
Label: Knowledge Base Article List
Module: Kernel::WebApp::Util::Organizer::ItemType::KnowledgeBaseArticleList
Agent::Organizer::ItemType###Separator
Az elválasztó szervezőelem-típus bizonyos szervezőelemek csoportjainak elválasztásához és/vagy létrehozásához használható, amelyek valahogy kapcsolódnak.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Label: Miscellaneous
Module: Kernel::WebApp::Util::Organizer::ItemType::Separator
Agent::Organizer::ItemType###TicketList
A jegylista szervezőelem-típus különböző jegylista szervezőelemek létrehozásához használható.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Label: Ticket List
Module: Kernel::WebApp::Util::Organizer::ItemType::TicketList
Agent::Organizer::ReadonlyGroups
Meghatározza azokat a csoportokat, amelyekben a felhasználók nem tudják személyre szabni a szervezőjüket.
Ez a beállítás alapértelmezetten nincs bekapcsolva.
Alapértelmezett érték:
--- []
AgentFrontend::AutoTimeAccounting::WhiteListGroups
Ügyintézői csoportok, amelyek használhatják az automatikus időelszámolás funkciót.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
- users
AgentFrontend::CustomerCompanyDetailView::WidgetType###CustomerUserList
Alapértelmezett beállítás az ügyfél részletes nézetének ügyfélfelhasználó-lista felületi elem típusához.
Ez a beállítás nem kapcsolható ki.
Alapértelmezett érték:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerUser
Collapsed: 0
Columns:
Chat:
IsVisible: 2
ClosedTickets:
IsVisible: 2
CreateTicket:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
SwitchToCustomer:
IsVisible: 2
UserCity:
IsVisible: 1
UserCountry:
IsVisible: 1
UserCustomerID:
IsVisible: 2
UserEmail:
IsVisible: 2
UserFirstname:
IsVisible: 2
UserLastname:
IsVisible: 2
UserLogin:
IsVisible: 2
UserMobile:
IsVisible: 1
UserStreet:
IsVisible: 1
UserZip:
IsVisible: 1
ValidID:
IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserMobile
- UserCustomerID
- UserStreet
- UserZip
- UserCity
- UserCountry
- ValidID
- OpenTickets
- ClosedTickets
- Chat
- CreateTicket
- SwitchToCustomer
- Edit
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: UserLastname
Direction: Up
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::CustomerUserList
