Ez a mű az OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Németország szerzői joga alatt áll.
Tartalom
- Bevezetés
- Adjust Sort Ticket Overview
- Advanced Escalations
- Advanced Ticket Overview
- Automated FAQ Ticket Creator
- Baramundi Inventory Connector
- Calendar Resource Planning
- CI Assignment Attribute Dynamic Field Map
- CI References
- CIs in Customer Frontend
- Configuration Management Connector
- Customer Event Ticket Calendar
- Customer-specific Services
- Data Privacy Protection
- Dynamic Field CI
- Dynamic Field Value Import
- Dynamic Popup Window Size
- Dynamic Sender Addresses
- Escalation Suspend
- Hide/Show Dynamic Fields
- MobyDick Connector
- Elsődleges/másodlagos
- Queue Responsible
- Ready2Adopt ITSM Processes
- Ready2Adopt Web Services
- Restrict Customer Data View
- SAP Solution Manager Connector
- Specific Ticket Notifications
- Tag Cloud
- Ticket Allocation
- Ticket Forms
- Ticket Invoker
- Ticket Notification Popups
- Ticket Time Unit Dropdown
- Ticket Workflow
- Időelszámolás
- Time and Quota Management
- VIP Customer
