Ez a mű az OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Németország szerzői joga alatt áll.
Tartalom
- Bevezetés
- Advanced Escalations
- Advanced Ticket Overview
- Automated FAQ Ticket Creator
- Baramundi Inventory Connector
- CI Assignment Attribute Dynamic Field Map
- CI References
- CIs in Customer Frontend
- Configuration Management Connector
- Data Privacy Protection
- Dynamic Field CI
- Dynamic Field Value Import
- Dynamic Sender Addresses
- Escalation Suspend
- Elsődleges/másodlagos
- Ready2Adopt ITSM Processes
- Restrict Customer Data View
- SAP Solution Manager Connector
- Specific Ticket Notifications
- Ticket Allocation
- Ticket Invoker
- Ticket Time Unit Dropdown
- Time and Quota Management