Folyamatkezelés | OTRS Academy

Tartalomjegyzék

A csomag telepítése után három új modul kerül hozzáadásra a folyamatkezelés vezérlet feladat tevékenységeihez és szekvenciafolyam-műveleteihez.

Folyamatmodulok

Az új modulok megtekintéséhez:

Menjen az adminisztrátori felület Folyamatkezelés képernyőjére.
Hozzon létre egy új folyamatot vagy válasszon egy meglévő folyamatot, amely tartalmaz vezérelt feladat tevékenységet.
Kattintson a Tevékenységek elemre a bal oldalsávon lévő Elérhető folyamatelemek felületi elemben.
Hozzon létre egy új vezérelt feladat tevékenységet vagy szerkesszen egy meglévőt.
Válassza ki a Parancsfájl legördülő listában lévő új parancsfájlok egyikét.
- AppointmentDataPull
- AppointmentDataPush
- LinkWithAppointment
Kattintson a Mentés gombra, ha a Beállítás gomb nem látható a Parancsfájl legördülő lista mellett.
Kattintson a Beállítás gombra a parancsfájl paramétereinek (kulcs-érték párok) hozzáadásához.

`AppointmentDataPull`

Egy modul egy kapcsolt időpontból történő adatlekéréshez.

Kapcsolt időpont feltételei szakasz

Ez a szakasz időpontok keresésére használható.

A szűrők kulcs-érték párokkal adhatók hozzá. A szűrők között logikai ÉS kapcsolat van, ha egynél több szűrő kerül hozzáadásra. Logikai VAGY kapcsolat a , karakterrel elválasztott több értékkel adható hozzá.

Elvárt viselkedés szakasz

Ha egynél több időpont található a fenti szakaszban, akkor az elvárt viselkedés itt határozható meg.

Lehetséges értékek:

Attribútumok másolása az elsőként megtalált időpontból
Attribútumok másolása az utolsóként megtalált időpontból
Az időpont figyelmen kívül hagyása, ne másoljon semmit sem

Folyamatjegy attribútumai szakasz

Ezzel a modullal frissíthetők a folyamatjegy attribútumai. A kulcs a folyamatjegy attribútuma. Az érték lehet előre meghatározott szöveg, a kapcsolt időpontból származó attribútum OTRS címke formában, illetve a kettő kombinációja. Az <OTRS_APPOINTMENT_*> OTRS címkeelőtag használható itt.

Példák:

Kulcs	Érték
`Priority`	`5 very high`
`DynamicField_Location`	`<OTRS_APPOINTMENT_Location>`
`Title`	`Ebből: <OTRS_APPOINTMENT_Title>`

Lásd még

Nézze meg az AppointmentDataPull és az AppointmentSearch() API-hivatkozást.

`AppointmentDataPush`

Egy modul egy kapcsolt időpontba történő adatbeszúráshoz.

Kapcsolt időpont feltételei szakasz

Ez a szakasz a kapcsolt időpontokban való keresésre használható.

Kapcsolt időpont attribútumai szakasz

Itt állíthatók be a frissítendő kapcsolt időpont attribútumai. A kulcs a kapcsolt időpont attribútuma. Az érték lehet előre meghatározott szöveg, a folyamatjegyből származó attribútum OTRS címke formában, illetve a kettő kombinációja. Az <OTRS_TICKET_*> OTRS címkeelőtag használható itt.

Példák:

Kulcs	Érték
`state`	`closed successful`
`Priority`	`<OTRS_TICKET_Priority>`
`Title`	`Folyamat: <OTRS_TICKET_DynamicField_ProcessManagementProcessID>`

Lásd még

Nézze meg az AppointmentDataPush és az AppointmentSearch() API-hivatkozást.

`LinkWithAppointment`

Egy modul időpontok hozzákapcsolásához.

Időpont keresése szakasz

Ez a szakasz időpontok keresésére használható.

A Limit kulcs korlátozza a visszaadott időpontok számát. Ez a mező kötelező.

Kapcsolat típusa szakasz

Itt határozható meg a megtalált időpontokhoz használandó kapcsolattípus. A lehetséges értékek: Normál, Szülő vagy Gyermek.

Lásd még

Nézze meg a LinkWithAppointment és az AppointmentSearch() API-hivatkozást.

API-hivatkozás

Ezek az API-hivatkozások nem érhetők el az interneten, de ez a leírás tartalmazza azokat.

`AppointmentDataPull` API

NAME

Kernel::System::ProcessManagement::Modules::AppointmentDataPull - A module to fetch data from a linked appointment.

DESCRIPTION

All AppointmentDataPull functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $AppointmentDataPullObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::AppointmentDataPull');

Run()

Run Data

my $Success = $AppointmentDataPullObject->Run(
    UserID                          => 123,
    Ticket                          => \%Ticket,  # required
    ProcessEntityID                 => 'P123',
    ActivityEntityID                => 'A123',
    SequenceFlowEntityID            => 'T123',
    SequenceFlowActionEntityID      => 'TA123',
    Config => {

        ConfigSearchKeyValueList {
            # Appointment title (optional)
            Title => '%SomeText1%,%SomeText2%',

            # Appointment location (optional)
            Location => '%SomeText1%,%SomeText2%',

            # Appointment description (optional)
            Description => '%SomeText1%,%SomeText2%'

            # Appointment calendars
            CalendarIDs => '1,2,3',
            Calendars   => 'CalendarA,CalendarB',

            # Appointment teams
            TeamIDs => '1,2,3',
            Teams   => 'TeamA,TeamB',

            # Appointment resources
            ResourceIDs => '1,2,3',

            # DynamicFields (optional) as single or comma separated values.
            DynamicField_FieldNameA => 'Empty=1',
            DynamicField_FieldNameB => 'Equals=123,456',
            DynamicField_FieldNameC => 'Like=value*',
            DynamicField_FieldNameD => 'GreaterThan=2001-01-01 01:01:01',
            DynamicField_FieldNameE => 'GreaterThanEquals=2001-01-01 01:01:01',
            DynamicField_FieldNameF => 'SmallerThan=2002-02-02 02:02:02',
            DynamicField_FieldNameG => 'SmallerThanEquals=2002-02-02 02:02:02',

            # AllDay appointments
            AllDay => 1,

            # Appointments created more than 60 minutes ago (appointment older than 60 minutes)  (optional)
            AppointmentCreateTimeOlderMinutes => 60,

            # Appointments created less than 120 minutes ago (appointment newer than 120 minutes) (optional)
            AppointmentCreateTimeNewerMinutes => 120,

            # Appointments with create time after ... (appointment newer than this date) (optional)
            AppointmentCreateTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with created time before ... (appointment older than this date) (optional)
            AppointmentCreateTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments started more than 60 minutes ago (appointment start time older than 60 minutes)  (optional)
            AppointmentStartTimeOlderMinutes => 60,

            # Appointments started less than 120 minutes ago (appointment start time newer than 120 minutes) (optional)
            AppointmentStartTimeNewerMinutes => 120,

            # Appointments with start time after ... (appointment start time newer than this date) (optional)
            AppointmentStartTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with start time before ... (appointment start time older than this date) (optional)
            AppointmentStartTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments ended more than 60 minutes ago (appointment end time older than 60 minutes)  (optional)
            AppointmentEndTimeOlderMinutes => 60,

            # Appointments ended less than 120 minutes ago (appointment end time newer than 120 minutes) (optional)
            AppointmentEndTimeNewerMinutes => 120,

            # Appointments with end time after ... (appointment end time newer than this date) (optional)
            AppointmentEndTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with end time before ... (appointment end time older than this date) (optional)
            AppointmentEndTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments which are inside the given period. Both values must be given for this filter. (optional)
            AppointmentPeriodTimeNewerDate => '2006-01-09 00:00:01',
            AppointmentPeriodTimeOlderDate => '2006-01-19 23:59:59',
        }

        ConfigDropdown => {
            Behavior => 'NoCopy',       #  'NoCopy', 'CopyFirstLinked' or 'CopyLastLinked' only
        },

        UserID => 123,     # optional,to override the UserID from the logged user

        # Value set:
        #   * Key is the attribute of the process ticket where the data will be set
        #   * Value is the value to be set, supporting smart tags <OTRS_APPOINTMENT_*> from the resulting linked
        #     appointment after match and behavior filters
        #
        #   Example:
        #   * To set process ticket title to be exactly the linked appointment title:
        #     Title => '<OTRS_APPOINTMENT_Title>',
        #   * To set the process ticket dynamic field NameX to an static value (not real pull):
        #     DynamicField_NameX => 'someValue',
    }
);

- `Ticket` contains the result of TicketGet including DynamicFields.

`AppointmentDataPush` API

NAME

Kernel::System::ProcessManagement::Modules::AppointmentDataPush - A module to insert data to a linked appointment.

DESCRIPTION

All AppointmentDataPush functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $AppointmentDataPushObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::AppointmentDataPush');

Run()

Run Data

my $Success = $AppointmentDataPushObject->Run(
    UserID                          => 123,
    Ticket                          => \%Ticket,  # required
    ProcessEntityID                 => 'P123',
    ActivityEntityID                => 'A123',
    SequenceFlowEntityID            => 'T123',
    SequenceFlowActionEntityID      => 'TA123',
    Config => {

        ConfigSearchKeyValueList {
            # Appointment title (optional)
            Title => '%SomeText1%,%SomeText2%',

            # Appointment location (optional)
            Location => '%SomeText1%,%SomeText2%',

            # Appointment description (optional)
            Description => '%SomeText1%,%SomeText2%'

            # Appointment calendars
            CalendarIDs => '1,2,3',
            Calendars   => 'CalendarA,CalendarB',

            # Appointment teams
            TeamIDs => '1,2,3',
            Teams   => 'TeamA,TeamB',

            # Appointment resources
            ResourceIDs => '1,2,3',

            # DynamicFields (optional) as single or comma separated values.
            DynamicField_FieldNameA => 'Empty=1',
            DynamicField_FieldNameB => 'Equals=123,456',
            DynamicField_FieldNameC => 'Like=value*',
            DynamicField_FieldNameD => 'GreaterThan=2001-01-01 01:01:01',
            DynamicField_FieldNameE => 'GreaterThanEquals=2001-01-01 01:01:01',
            DynamicField_FieldNameF => 'SmallerThan=2002-02-02 02:02:02',
            DynamicField_FieldNameG => 'SmallerThanEquals=2002-02-02 02:02:02',

            # AllDay appointments
            AllDay => 1,

            # Appointments created more than 60 minutes ago (appointment older than 60 minutes)  (optional)
            AppointmentCreateTimeOlderMinutes => 60,

            # Appointments created less than 120 minutes ago (appointment newer than 120 minutes) (optional)
            AppointmentCreateTimeNewerMinutes => 120,

            # Appointments with create time after ... (appointment newer than this date) (optional)
            AppointmentCreateTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with created time before ... (appointment older than this date) (optional)
            AppointmentCreateTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments started more than 60 minutes ago (appointment start time older than 60 minutes)  (optional)
            AppointmentStartTimeOlderMinutes => 60,

            # Appointments started less than 120 minutes ago (appointment start time newer than 120 minutes) (optional)
            AppointmentStartTimeNewerMinutes => 120,

            # Appointments with start time after ... (appointment start time newer than this date) (optional)
            AppointmentStartTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with start time before ... (appointment start time older than this date) (optional)
            AppointmentStartTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments ended more than 60 minutes ago (appointment end time older than 60 minutes)  (optional)
            AppointmentEndTimeOlderMinutes => 60,

            # Appointments ended less than 120 minutes ago (appointment end time newer than 120 minutes) (optional)
            AppointmentEndTimeNewerMinutes => 120,

            # Appointments with end time after ... (appointment end time newer than this date) (optional)
            AppointmentEndTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with end time before ... (appointment end time older than this date) (optional)
            AppointmentEndTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments which are inside the given period. Both values must be given for this filter. (optional)
            AppointmentPeriodTimeNewerDate => '2006-01-09 00:00:01',
            AppointmentPeriodTimeOlderDate => '2006-01-19 23:59:59',
        }

        UserID => 123,     # optional,to override the UserID from the logged user

        # Value set:
        #   * Key is the attribute of the linked appointments where the data will be pushed
        #   * Value is the value to be set, supporting smart tags <OTRS_TICKET_*> from the current process ticket e.g.
        #
        #   Example:
        #   * To set linked appointments title to be exactly the process ticket title:
        #     Title => '<OTRS_Ticket_Title>',
        #   * To set the location name to an static value:
        #     Location => 'Meeting Room',
    }
);

- `Ticket` contains the result of TicketGet including DynamicFields.

`LinkWithAppointment` API

NAME

Kernel::System::ProcessManagement::Modules::LinkWithAppointment - A module to link appointments.

DESCRIPTION

All LinkWithAppointment functions.

PUBLIC INTERFACE

new()

Don't use the constructor directly, use the ObjectManager instead:

    my $LinkWithAppointmentObject = $Kernel::OM->Get('Kernel::System::ProcessManagement::Modules::LinkWithAppointment');

Run()

Run Data

my $Success = $LinkWithAppointmentObject->Run(
    UserID                          => 123,
    Ticket                          => \%Ticket,  # required
    ProcessEntityID                 => 'P123',
    ActivityEntityID                => 'A123',
    SequenceFlowEntityID            => 'T123',
    SequenceFlowActionEntityID      => 'TA123',
    Config => {

        ConfigSearchKeyValueList {
            AppointmentID => 1234,
            AppointmentID => [1234, 1235],

            # Appointment title (optional)
            Title => '%SomeText1%,%SomeText2%',

            # Appointment location (optional)
            Location => '%SomeText1%,%SomeText2%',

            # Appointment description (optional)
            Description => '%SomeText1%,%SomeText2%'

            # Appointment calendars
            CalendarIDs => '1,2,3',
            Calendars   => 'CalendarA,CalendarB',

            # Appointment teams
            TeamIDs => '1,2,3',
            Teams   => 'TeamA,TeamB',

            # Appointment resources
            ResourceIDs => '1,2,3',

            # DynamicFields (optional) as single or comma separated values.
            DynamicField_FieldNameA => 'Empty=1',
            DynamicField_FieldNameB => 'Equals=123,456',
            DynamicField_FieldNameC => 'Like=value*',
            DynamicField_FieldNameD => 'GreaterThan=2001-01-01 01:01:01',
            DynamicField_FieldNameE => 'GreaterThanEquals=2001-01-01 01:01:01',
            DynamicField_FieldNameF => 'SmallerThan=2002-02-02 02:02:02',
            DynamicField_FieldNameG => 'SmallerThanEquals=2002-02-02 02:02:02',

            # AllDay appointments
            AllDay => 1,

            # Appointments created more than 60 minutes ago (appointment older than 60 minutes)  (optional)
            AppointmentCreateTimeOlderMinutes => 60,

            # Appointments created less than 120 minutes ago (appointment newer than 120 minutes) (optional)
            AppointmentCreateTimeNewerMinutes => 120,

            # Appointments with create time after ... (appointment newer than this date) (optional)
            AppointmentCreateTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with created time before ... (appointment older than this date) (optional)
            AppointmentCreateTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments started more than 60 minutes ago (appointment start time older than 60 minutes)  (optional)
            AppointmentStartTimeOlderMinutes => 60,

            # Appointments started less than 120 minutes ago (appointment start time newer than 120 minutes) (optional)
            AppointmentStartTimeNewerMinutes => 120,

            # Appointments with start time after ... (appointment start time newer than this date) (optional)
            AppointmentStartTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with start time before ... (appointment start time older than this date) (optional)
            AppointmentStartTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments ended more than 60 minutes ago (appointment end time older than 60 minutes)  (optional)
            AppointmentEndTimeOlderMinutes => 60,

            # Appointments ended less than 120 minutes ago (appointment end time newer than 120 minutes) (optional)
            AppointmentEndTimeNewerMinutes => 120,

            # Appointments with end time after ... (appointment end time newer than this date) (optional)
            AppointmentEndTimeNewerDate => '2006-01-09 00:00:01',

            # Appointments with end time before ... (appointment end time older than this date) (optional)
            AppointmentEndTimeOlderDate => '2006-01-19 23:59:59',

            # Appointments which are inside the given period. Both values must be given for this filter. (optional)
            AppointmentPeriodTimeNewerDate => '2006-01-09 00:00:01',
            AppointmentPeriodTimeOlderDate => '2006-01-19 23:59:59',
        }

        ConfigDropdown => {
            Behavior => 'NoCopy',       #  'NoCopy', 'CopyFirstLinked' or 'CopyLastLinked' only
        },

        UserID                      => 123,     # optional,to override the UserID from the logged user
    }
);

- `Ticket` contains the result of TicketGet including DynamicFields.

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Folyamatmodulok

AppointmentDataPull

AppointmentDataPush

LinkWithAppointment

API-hivatkozás

AppointmentDataPull API

AppointmentDataPush API

LinkWithAppointment API

`AppointmentDataPull`

`AppointmentDataPush`

`LinkWithAppointment`

`AppointmentDataPull` API

`AppointmentDataPush` API

`LinkWithAppointment` API