Agent::Organizer###0001-Framework
Definiert die vom System vordefinierten Konfigurationsparameter für Organizer-Elemente. “itemType” definiert das Modul, das mit dem Element verknüpft ist. “Label” definiert, was als Tooltip angezeigt wird. Mit “Order” können Sie die Reihenfolge der Elemente im Organizer beeinflussen. “Available” definiert, ob der Benutzer es verwenden kann oder nicht. Mit “Visible” können Sie definieren, ob es standardmäßig in den Organizer aufgenommen wird. Mit “Changeable” legen Sie fest, ob der Benutzer dieses Element anpassen kann. „Grups“ definiert, welche Gruppen von Agenten dieses Element verfügbar sein wird. Ein leerer Wert bedeutet verfügbar für jede Gruppe.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
ChatRequestList::AllChatRequests:
Available: '1'
Changeable: '1'
Config:
CountPolling: ShowNumberFoundItems
Description: List of all chat requests.
Groups: []
Icon: conversation-chat-1
ItemType: ChatRequestList
Label: All Chat Requests
Order: '1000'
Visible: '1'
CustomerCompanyList::ValidCustomers:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidID:
Value:
- 1
FilterPresets: {}
ItemsPerPage: 25
SortBy:
- Column: CustomerCompanyName
Direction: Up
Description: List of valid customers.
Groups: []
Icon: water-dam
ItemType: CustomerCompanyList
Label: Valid Customers
Order: '13000'
Visible: '0'
CustomerUserList::ValidCustomerUsers:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidID:
Value:
- 1
FilterPresets: {}
ItemsPerPage: 25
SortBy:
- Column: UserLastname
Direction: Up
Description: List of valid customer users.
Groups: []
Icon: multiple-users-1
ItemType: CustomerUserList
Label: Valid Customer Users
Order: '14000'
Visible: '0'
KnowledgeBaseArticleList::HighestRatedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Votes
Direction: Down
- Column: Result
Direction: Down
VisibleColumns:
- Column: Number
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Category
IsVisible: 1
- Column: Language
IsVisible: 1
- Column: State
IsVisible: 1
- Column: Valid
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Changed
IsVisible: 0
Description: List of highest rated knowledge base articles.
Groups: []
Icon: book-star
ItemType: KnowledgeBaseArticleList
Label: Highest Rated Knowledge Base Articles
Order: '12000'
Visible: '0'
KnowledgeBaseArticleList::RecentlyAddedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Created
Direction: Up
VisibleColumns:
- Column: Number
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Category
IsVisible: 1
- Column: Language
IsVisible: 1
- Column: State
IsVisible: 1
- Column: Valid
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Changed
IsVisible: 0
Description: List of recently added knowledge base articles.
Groups: []
Icon: book-upload
ItemType: KnowledgeBaseArticleList
Label: Recently Added Knowledge Base Articles
Order: '10000'
Visible: '0'
KnowledgeBaseArticleList::RecentlyUpdatedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Changed
Direction: Up
Description: List of recently updated knowledge base articles.
Groups: []
Icon: book-edit
ItemType: KnowledgeBaseArticleList
Label: Recently Updated Knowledge Base Articles
Order: '11000'
Visible: '0'
Separator:
Available: '1'
Changeable: '1'
Config: ~
Description: Use separators to group your items.
Groups: []
Icon: desktop-monitor-approve
ItemType: Separator
Label: Separator
Order: '15000'
Visible: '0'
TicketList::InMyQueues:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentQueues:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets in your queues.
Groups: []
Icon: hierarchy-5
ItemType: TicketList
Label: In My Queues
Order: '3000'
Visible: '1'
TicketList::InvolvingMe:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentInvolved:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets where you are involved.
Groups: []
Icon: tags-favorite
ItemType: TicketList
Label: Tickets Where I Am Involved
Order: '9000'
Visible: '0'
TicketList::MyEscalations:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Locked
SortBy:
- Column: EscalationTime
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 1
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your escalated tickets.
Groups: []
Icon: tags-alert
ItemType: TicketList
Label: My Escalations
Order: '7000'
Visible: '0'
TicketList::MyReachedReminders:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
CountPolling: ShowNumberFoundItems
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Locked
SortBy:
- Column: PendingTime
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 1
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your tickets with reached reminders.
Groups: []
Icon: tags-check
ItemType: TicketList
Label: My Reached Reminders
Order: '6000'
Visible: '0'
TicketList::MyRecentlyCreated:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentCreator:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Created
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your recently created tickets.
Groups: []
Icon: tags-add
ItemType: TicketList
Label: My Recently Created
Order: '8000'
Visible: '0'
TicketList::MyResponsibilities:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentResponsible:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets where you are responsible.
Groups: []
Icon: tags-edit
ItemType: TicketList
Label: I Am Responsible
Order: '5000'
Visible: '1'
TicketList::MyUnresolved:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
StateType:
Value: Open
CountPolling: ShowNumberFoundItems
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
SortBy:
- Column: Created
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your unresolved tickets.
Groups: []
Icon: tags-search
ItemType: TicketList
Label: My Unresolved
Order: '4000'
Visible: '1'
TicketList::WatchedByMe:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentWatcher:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets you are watching.
Groups: []
Icon: tags-favorite-star
ItemType: TicketList
Label: I Am Watching
Order: '2000'
Visible: '1'
Agent::Organizer###4001-Custom
Definiert die vom System vordefinierten Konfigurationsparameter für Organizer-Elemente. “itemType” definiert das Modul, das mit dem Element verknüpft ist. “Label” definiert, was als Tooltip angezeigt wird. Mit “Order” können Sie die Reihenfolge der Elemente im Organizer beeinflussen. “Available” definiert, ob der Benutzer es verwenden kann oder nicht. Mit “Visible” können Sie definieren, ob es standardmäßig in den Organizer aufgenommen wird. Mit “Changeable” legen Sie fest, ob der Benutzer dieses Element anpassen kann. „Grups“ definiert, welche Gruppen von Agenten dieses Element verfügbar sein wird. Ein leerer Wert bedeutet verfügbar für jede Gruppe.
Diese Einstellung ist standardmäßig nicht aktiv.
Standardwert:
--- {}
Agent::Organizer::AllowFlyoutOnHover
Legt fest, ob beim Überfahren eines Elements im Organizer mit der Maus ein Flyout erscheint.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
1
Agent::Organizer::ItemType###ChatRequestList
Der Organizer-Elementtyp “Chat-Anfragenliste” wird verwendet, um eine Liste von Chat-Anfragen zu erstellen.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Config:
ActiveFilters: {}
Columns:
Action:
IsVisible: 2
Channel:
IsVisible: 2
CreateTime:
IsVisible: 2
Description:
IsVisible: 2
RequesterName:
IsVisible: 2
RequesterType:
IsVisible: 2
Type:
IsVisible: 2
DefaultColumnOrder:
- CreateTime
- Type
- RequesterType
- RequesterName
- Channel
- Description
- Action
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Up
Label: Chat Request List
Module: Kernel::WebApp::Util::Organizer::ItemType::ChatRequestList
Agent::Organizer::ItemType###CustomerCompanyList
Der Organizer-Elementtyp “Kundenfirmenliste” wird zum Anlegen von Organizer-Elementen der Kundenliste verwendet.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
Columns:
ClosedTickets:
IsVisible: 2
CustomerCompanyCity:
IsVisible: 2
CustomerCompanyCountry:
IsVisible: 1
CustomerCompanyName:
IsVisible: 2
CustomerCompanyStreet:
IsVisible: 1
CustomerCompanyURL:
IsVisible: 1
CustomerCompanyZIP:
IsVisible: 1
CustomerID:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
ValidID:
IsVisible: 2
DefaultColumnOrder:
- CustomerID
- CustomerCompanyName
- CustomerCompanyStreet
- CustomerCompanyZIP
- CustomerCompanyCity
- CustomerCompanyCountry
- CustomerCompanyURL
- ValidID
- OpenTickets
- ClosedTickets
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: CustomerID
Direction: Up
Label: Customer List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerCompanyList
Agent::Organizer::ItemType###CustomerUserList
Der Organizer-Elementtyp “Kundenbenutzerliste” wird zum Anlegen von Organizer-Elementen der Kundenbenutzerliste verwendet.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
Columns:
Chat:
IsVisible: 2
ClosedTickets:
IsVisible: 2
CreateTicket:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
SwitchToCustomer:
IsVisible: 2
UserCity:
IsVisible: 1
UserCountry:
IsVisible: 1
UserCustomerID:
IsVisible: 2
UserEmail:
IsVisible: 2
UserFirstname:
IsVisible: 2
UserLastname:
IsVisible: 2
UserLogin:
IsVisible: 2
UserMobile:
IsVisible: 1
UserStreet:
IsVisible: 1
UserZip:
IsVisible: 1
ValidID:
IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserMobile
- UserCustomerID
- UserStreet
- UserZip
- UserCity
- UserCountry
- ValidID
- OpenTickets
- ClosedTickets
- Chat
- CreateTicket
- SwitchToCustomer
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: UserLogin
Direction: Up
Label: Customer User List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerUserList
Agent::Organizer::ItemType###KnowledgeBaseArticleList
Der Organizer-Elementtyp “Wissensdatenbank-Artikelliste” wird zum Erstellen einer Liste von Wissensdatenbank-Artikeln verwendet.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Config:
ActiveFilters: {}
AdditionalExportColumns: {}
AvailableDynamicFieldFilters: []
Columns:
Category:
IsVisible: 2
Changed:
IsVisible: 2
Created:
IsVisible: 1
Language:
IsVisible: 2
Number:
IsVisible: 2
State:
IsVisible: 2
Title:
IsVisible: 2
Valid:
IsVisible: 2
DefaultColumnOrder:
- Number
- Title
- Category
- Language
- State
- Valid
- Created
- Changed
FilterPresets:
For Everyone (public):
StateIDs:
Value:
- 3
Only for Agents (internal):
StateIDs:
Value:
- 1
Only for Customer Users (external):
StateIDs:
Value:
- 2
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: ItemID
Direction: Up
Label: Knowledge Base Article List
Module: Kernel::WebApp::Util::Organizer::ItemType::KnowledgeBaseArticleList
Agent::Organizer::ItemType###Separator
Der Organizer-Elementtyp “Trenner” wird zum Trennen und/oder Erstellen von Gruppen bestimmter Organizer-Elemente verwendet, die in irgendeiner Weise miteinander verbunden sind.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Label: Miscellaneous
Module: Kernel::WebApp::Util::Organizer::ItemType::Separator
Agent::Organizer::ItemType###TicketList
Der Organizer-Elementtyp “Ticketliste” wird verwendet, um verschiedene Organizer-Elemente der Ticketliste zu erstellen.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Label: Ticket List
Module: Kernel::WebApp::Util::Organizer::ItemType::TicketList
Agent::Organizer::ReadonlyGroups
Definiert Gruppen, in denen Benutzer ihren Organizer nicht anpassen können.
Diese Einstellung ist standardmäßig nicht aktiv.
Standardwert:
--- []
AgentFrontend::AutoTimeAccounting::WhiteListGroups
Agentengruppen, die die Funktion der automatischen Zeitabrechnung nutzen können.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
- users
AgentFrontend::CustomerCompanyDetailView::WidgetType###CustomerUserList
Standardkonfiguration für den Widget-Typ “Kundenbenutzer-Historie” in der Kunden-Detailansicht.
Diese Einstellung kann nicht deaktiviert werden.
Standardwert:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerUser
Collapsed: 0
Columns:
Chat:
IsVisible: 2
ClosedTickets:
IsVisible: 2
CreateTicket:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
SwitchToCustomer:
IsVisible: 2
UserCity:
IsVisible: 1
UserCountry:
IsVisible: 1
UserCustomerID:
IsVisible: 2
UserEmail:
IsVisible: 2
UserFirstname:
IsVisible: 2
UserLastname:
IsVisible: 2
UserLogin:
IsVisible: 2
UserMobile:
IsVisible: 1
UserStreet:
IsVisible: 1
UserZip:
IsVisible: 1
ValidID:
IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserMobile
- UserCustomerID
- UserStreet
- UserZip
- UserCity
- UserCountry
- ValidID
- OpenTickets
- ClosedTickets
- Chat
- CreateTicket
- SwitchToCustomer
- Edit
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: UserLastname
Direction: Up
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::CustomerUserList
