Agent::Organizer###0001-Framework
Defines the configuration parameters for organizer items predefined by the system. “ItemType” defines the module that is associated with the item, “Label” defines what is shown as tooltip. With “Order” you can influence the ordering of the items in the organizer, “Available” defines if the user can use it or not, with “Visible” you can define if it will be included in the organizer by default. “Changeable” defines if the user can customize this item. “Groups” defines which groups of agents will this item be available, empty value means for any group.
This setting can not be deactivated.
Default value:
---
ChatRequestList::AllChatRequests:
Available: '1'
Changeable: '1'
Config:
CountPolling: ShowNumberFoundItems
Description: List of all chat requests.
Groups: []
Icon: conversation-chat-1
ItemType: ChatRequestList
Label: All Chat Requests
Order: '1000'
Visible: '1'
CustomerCompanyList::ValidCustomers:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidID:
Value:
- 1
FilterPresets: {}
ItemsPerPage: 25
SortBy:
- Column: CustomerCompanyName
Direction: Up
Description: List of valid customers.
Groups: []
Icon: water-dam
ItemType: CustomerCompanyList
Label: Valid Customers
Order: '13000'
Visible: '0'
CustomerUserList::ValidCustomerUsers:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidID:
Value:
- 1
FilterPresets: {}
ItemsPerPage: 25
SortBy:
- Column: UserLastname
Direction: Up
Description: List of valid customer users.
Groups: []
Icon: multiple-users-1
ItemType: CustomerUserList
Label: Valid Customer Users
Order: '14000'
Visible: '0'
KnowledgeBaseArticleList::HighestRatedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Votes
Direction: Down
- Column: Result
Direction: Down
VisibleColumns:
- Column: Number
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Category
IsVisible: 1
- Column: Language
IsVisible: 1
- Column: State
IsVisible: 1
- Column: Valid
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Changed
IsVisible: 0
Description: List of highest rated knowledge base articles.
Groups: []
Icon: book-star
ItemType: KnowledgeBaseArticleList
Label: Highest Rated Knowledge Base Articles
Order: '12000'
Visible: '0'
KnowledgeBaseArticleList::RecentlyAddedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Created
Direction: Up
VisibleColumns:
- Column: Number
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Category
IsVisible: 1
- Column: Language
IsVisible: 1
- Column: State
IsVisible: 1
- Column: Valid
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Changed
IsVisible: 0
Description: List of recently added knowledge base articles.
Groups: []
Icon: book-upload
ItemType: KnowledgeBaseArticleList
Label: Recently Added Knowledge Base Articles
Order: '10000'
Visible: '0'
KnowledgeBaseArticleList::RecentlyUpdatedKBAs:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
ValidIDs:
Value:
- 1
ItemsPerPage: 25
SortBy:
- Column: Changed
Direction: Up
Description: List of recently updated knowledge base articles.
Groups: []
Icon: book-edit
ItemType: KnowledgeBaseArticleList
Label: Recently Updated Knowledge Base Articles
Order: '11000'
Visible: '0'
Separator:
Available: '1'
Changeable: '1'
Config: ~
Description: Use separators to group your items.
Groups: []
Icon: desktop-monitor-approve
ItemType: Separator
Label: Separator
Order: '15000'
Visible: '0'
TicketList::InMyQueues:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentQueues:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets in your queues.
Groups: []
Icon: hierarchy-5
ItemType: TicketList
Label: In My Queues
Order: '3000'
Visible: '1'
TicketList::InvolvingMe:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentInvolved:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets where you are involved.
Groups: []
Icon: tags-favorite
ItemType: TicketList
Label: Tickets Where I Am Involved
Order: '9000'
Visible: '0'
TicketList::MyEscalations:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Locked
SortBy:
- Column: EscalationTime
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 1
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your escalated tickets.
Groups: []
Icon: tags-alert
ItemType: TicketList
Label: My Escalations
Order: '7000'
Visible: '0'
TicketList::MyReachedReminders:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
CountPolling: ShowNumberFoundItems
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Locked
SortBy:
- Column: PendingTime
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 1
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your tickets with reached reminders.
Groups: []
Icon: tags-check
ItemType: TicketList
Label: My Reached Reminders
Order: '6000'
Visible: '0'
TicketList::MyRecentlyCreated:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentCreator:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Created
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your recently created tickets.
Groups: []
Icon: tags-add
ItemType: TicketList
Label: My Recently Created
Order: '8000'
Visible: '0'
TicketList::MyResponsibilities:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentResponsible:
Value: 1
CountPolling: ShowNumberFoundItems
Display: Kanban
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
GroupedBy: State
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets where you are responsible.
Groups: []
Icon: tags-edit
ItemType: TicketList
Label: I Am Responsible
Order: '5000'
Visible: '1'
TicketList::MyUnresolved:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentOwner:
Value: 1
StateType:
Value: Open
CountPolling: ShowNumberFoundItems
Display: Kanban
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
SortBy:
- Column: Created
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 1
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 0
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of your unresolved tickets.
Groups: []
Icon: tags-search
ItemType: TicketList
Label: My Unresolved
Order: '4000'
Visible: '1'
TicketList::WatchedByMe:
Available: '1'
Changeable: '1'
Config:
ActiveFilters:
AgentWatcher:
Value: 1
CountPolling: ShowNumberFoundItems
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Open:
StateType:
Value: Open
Reminder Reached:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
ItemsPerPage: 25
LastUsedFilterPreset: Open
SortBy:
- Column: Changed
Direction: Down
VisibleColumns:
- Column: LivePeople
IsVisible: 1
- Column: TicketNumber
IsVisible: 1
- Column: Title
IsVisible: 1
- Column: Priority
IsVisible: 1
- Column: Created
IsVisible: 0
- Column: Age
IsVisible: 0
- Column: Changed
IsVisible: 1
- Column: PendingTime
IsVisible: 0
- Column: EscalationTime
IsVisible: 0
- Column: EscalationUpdateTime
IsVisible: 0
- Column: EscalationResponseTime
IsVisible: 0
- Column: EscalationSolutionTime
IsVisible: 0
- Column: Sender
IsVisible: 1
- Column: Subject
IsVisible: 0
- Column: State
IsVisible: 1
- Column: Lock
IsVisible: 1
- Column: Queue
IsVisible: 1
- Column: Owner
IsVisible: 1
- Column: Responsible
IsVisible: 0
- Column: CustomerID
IsVisible: 1
- Column: CustomerName
IsVisible: 0
- Column: CustomerUserID
IsVisible: 0
- Column: Type
IsVisible: 0
- Column: Service
IsVisible: 0
- Column: SLA
IsVisible: 0
- Column: Watch
IsVisible: 1
Description: List of tickets you are watching.
Groups: []
Icon: tags-favorite-star
ItemType: TicketList
Label: I Am Watching
Order: '2000'
Visible: '1'
Agent::Organizer###2001-OTRSServiceManagement
Defines the configuration parameters for organizer items predefined by the system. “ItemType” defines the module that is associated with the item, “Label” defines what is shown as tooltip. With “Order” you can influence the ordering of the items in the organizer, “Available” defines if the user can use it or not, with “Visible” you can define if it will be included in the organizer by default. “Changeable” defines if the user can customize this item. “Groups” defines which groups of agents will this item be available, empty value means for any group.
Default value:
---
ServiceList::Default:
Available: '1'
Changeable: '1'
Config:
CountPolling: ShowNumberFoundItems
FilterPresets:
Incident States:
CurInciStateTypes:
Value:
- incident
Operational States:
CurInciStateTypes:
Value:
- operational
Warning States:
CurInciStateTypes:
Value:
- warning
Description: List of services.
Groups:
- itsm-service
Icon: app-window-text-1
ItemType: ServiceList
Label: Services
Order: '20000'
Visible: '0'
Agent::Organizer###4001-Custom
Defines the configuration parameters for organizer items predefined by the system. “ItemType” defines the module that is associated with the item, “Label” defines what is shown as tooltip. With “Order” you can influence the ordering of the items in the organizer, “Available” defines if the user can use it or not, with “Visible” you can define if it will be included in the organizer by default. “Changeable” defines if the user can customize this item. “Groups” defines which groups of agents will this item be available, empty value means for any group.
This setting is not active by default.
Default value:
--- {}
Agent::Organizer###5000-TicketWatchlist
Defines the configuration parameters for organizer items predefined by the system. “ItemType” defines the module that is associated with the item, “Label” defines what is shown as tooltip. With “Order” you can influence the ordering of the items in the organizer, “Available” defines if the user can use it or not, with “Visible” you can define if it will be included in the organizer by default. “Changeable” defines if the user can customize this item. “Groups” defines which groups of agents will this item be available, empty value means for any group.
Default value:
---
TicketWatchlist::Overview:
Available: '1'
Changeable: '1'
Config:
FilterPresets: {}
Description: Ticket watchlists overview.
Groups: []
Icon: glasses-retro
ItemType: TicketWatchlist
Label: Ticket Watchlist Overview
Order: '2000'
Visible: '1'
Agent::Organizer::AllowFlyoutOnHover
Defines if hovering with the mouse over an item in the organizer generates a flyout.
This setting can not be deactivated.
Default value:
1
Agent::Organizer::ItemType###ChatRequestList
The organizer item type Chat Request List is used to create a list of chat requests.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
Columns:
Action:
IsVisible: 2
Channel:
IsVisible: 2
CreateTime:
IsVisible: 2
Description:
IsVisible: 2
RequesterName:
IsVisible: 2
RequesterType:
IsVisible: 2
Type:
IsVisible: 2
DefaultColumnOrder:
- CreateTime
- Type
- RequesterType
- RequesterName
- Channel
- Description
- Action
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Up
Label: Chat Request List
Module: Kernel::WebApp::Util::Organizer::ItemType::ChatRequestList
Agent::Organizer::ItemType###CustomerCompanyList
The organizer item type Customer Company List is used to create customer list organizer items.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
Columns:
ClosedTickets:
IsVisible: 2
CustomerCompanyCity:
IsVisible: 2
CustomerCompanyCountry:
IsVisible: 1
CustomerCompanyName:
IsVisible: 2
CustomerCompanyStreet:
IsVisible: 1
CustomerCompanyURL:
IsVisible: 1
CustomerCompanyZIP:
IsVisible: 1
CustomerID:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
ValidID:
IsVisible: 2
DefaultColumnOrder:
- CustomerID
- CustomerCompanyName
- CustomerCompanyStreet
- CustomerCompanyZIP
- CustomerCompanyCity
- CustomerCompanyCountry
- CustomerCompanyURL
- ValidID
- OpenTickets
- ClosedTickets
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: CustomerID
Direction: Up
Label: Customer List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerCompanyList
Agent::Organizer::ItemType###CustomerUserList
The organizer item type Customer User List is used to create customer user list organizer items.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
Columns:
Chat:
IsVisible: 2
ClosedTickets:
IsVisible: 2
CreateTicket:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
SwitchToCustomer:
IsVisible: 2
UserCity:
IsVisible: 1
UserCountry:
IsVisible: 1
UserCustomerID:
IsVisible: 2
UserEmail:
IsVisible: 2
UserFirstname:
IsVisible: 2
UserLastname:
IsVisible: 2
UserLogin:
IsVisible: 2
UserMobile:
IsVisible: 1
UserStreet:
IsVisible: 1
UserZip:
IsVisible: 1
ValidID:
IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserMobile
- UserCustomerID
- UserStreet
- UserZip
- UserCity
- UserCountry
- ValidID
- OpenTickets
- ClosedTickets
- Chat
- CreateTicket
- SwitchToCustomer
- Edit
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: UserLogin
Direction: Up
Label: Customer User List
Module: Kernel::WebApp::Util::Organizer::ItemType::CustomerUserList
Agent::Organizer::ItemType###KnowledgeBaseArticleList
The organizer item type Knowledge Base Article List is used to create a list of knowledge base articles.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns: {}
AvailableDynamicFieldFilters: []
Columns:
Category:
IsVisible: 2
Changed:
IsVisible: 2
Created:
IsVisible: 1
Language:
IsVisible: 2
Number:
IsVisible: 2
State:
IsVisible: 2
Title:
IsVisible: 2
Valid:
IsVisible: 2
DefaultColumnOrder:
- Number
- Title
- Category
- Language
- State
- Valid
- Created
- Changed
FilterPresets:
For Everyone (public):
StateIDs:
Value:
- 3
Only for Agents (internal):
StateIDs:
Value:
- 1
Only for Customer Users (external):
StateIDs:
Value:
- 2
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: ItemID
Direction: Up
Label: Knowledge Base Article List
Module: Kernel::WebApp::Util::Organizer::ItemType::KnowledgeBaseArticleList
Agent::Organizer::ItemType###Separator
The organizer item type Separator is used to separate and/or create groups of certain organizer items that are somehow related.
This setting can not be deactivated.
Default value:
---
Label: Miscellaneous
Module: Kernel::WebApp::Util::Organizer::ItemType::Separator
Agent::Organizer::ItemType###ServiceList
The organizer item type Service List is used to create service list organizer items.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters:
Valid:
Value: 1
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
Columns:
ChangeTime:
IsVisible: 2
Comment:
IsVisible: 2
CreateTime:
IsVisible: 1
CriticalityValue:
IsVisible: 2
CurInciState:
IsVisible: 2
Name:
IsVisible: 2
Type:
IsVisible: 2
Valid:
IsVisible: 1
DefaultColumnOrder:
- CurInciState
- Name
- CriticalityValue
- Type
- Comment
- Valid
- CreateTime
- ChangeTime
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Name
Direction: Up
Label: Service List
Module: Kernel::WebApp::Util::Organizer::ItemType::ServiceList
Agent::Organizer::ItemType###TicketList
The organizer item type Ticket List is used to create different ticket list organizer items.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
Watchlists:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
- Watchlists
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Label: Ticket List
Module: Kernel::WebApp::Util::Organizer::ItemType::TicketList
Agent::Organizer::ItemType###TicketWatchlist
The organizer item type Ticket Watchlist is used to create different ticket watchlist organizer items.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns: {}
AvailableDynamicFieldFilters: []
Columns:
AgentArticleNotify:
IsVisible: 2
Color:
IsVisible: 2
CustomerArticleNotify:
IsVisible: 2
Deputies:
IsVisible: 2
Name:
IsVisible: 2
OwnerChangeNotify:
IsVisible: 2
QueueChangeNotify:
IsVisible: 2
StateChangeNotify:
IsVisible: 2
DefaultColumnOrder:
- Color
- Name
- AgentArticleNotify
- CustomerArticleNotify
- OwnerChangeNotify
- QueueChangeNotify
- StateChangeNotify
- Deputies
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Label: Ticket Watchlist
Module: Kernel::WebApp::Util::Organizer::ItemType::TicketWatchlist
Agent::Organizer::ReadonlyGroups
Defines groups in which users cannot customize their organizer.
This setting is not active by default.
Default value:
--- []
AgentFrontend::AutoTimeAccounting::WhiteListGroups
Agent groups that can use the automatic time accounting feature.
This setting can not be deactivated.
Default value:
---
- users
AgentFrontend::CustomerCompanyDetailView::WidgetType###CustomerUserList
Default configuration for the Customer User List widget type of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerUser
Collapsed: 0
Columns:
Chat:
IsVisible: 2
ClosedTickets:
IsVisible: 2
CreateTicket:
IsVisible: 2
Edit:
IsVisible: 2
OpenTickets:
IsVisible: 2
SwitchToCustomer:
IsVisible: 2
UserCity:
IsVisible: 1
UserCountry:
IsVisible: 1
UserCustomerID:
IsVisible: 2
UserEmail:
IsVisible: 2
UserFirstname:
IsVisible: 2
UserLastname:
IsVisible: 2
UserLogin:
IsVisible: 2
UserMobile:
IsVisible: 1
UserStreet:
IsVisible: 1
UserZip:
IsVisible: 1
ValidID:
IsVisible: 2
DefaultColumnOrder:
- UserFirstname
- UserLastname
- UserLogin
- UserEmail
- UserMobile
- UserCustomerID
- UserStreet
- UserZip
- UserCity
- UserCountry
- ValidID
- OpenTickets
- ClosedTickets
- Chat
- CreateTicket
- SwitchToCustomer
- Edit
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: UserLastname
Direction: Up
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::CustomerUserList
