ExternalFrontend::TicketDetailView###AccountedTimeDisplay
Displays the accounted time for an article in the ticket detail view of the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketDetailView###AttributesView
Shows the enabled ticket attributes in the external interface (0 = Disabled and 1 = Enabled).
This setting can not be deactivated.
Default value:
---
Owner: '0'
Priority: '1'
Queue: '1'
Responsible: '0'
SLA: '0'
Service: '0'
State: '1'
Type: '0'
ExternalFrontend::TicketDetailView###DynamicField
Dynamic fields shown in the ticket detail view of the external interface. Set ProcessManagementActivityID and/or ProcessManagementProcessID to “0 – Disabled”, if the fields shall not appear in the external interface.
Default value:
--- {}
ExternalFrontend::TicketDetailView###FollowUpDynamicField
Dynamic fields options shown in the ticket reply section in the ticket detail view of the external interface.
Default value:
--- {}
ExternalFrontend::TicketDetailView###HistoryComment
Defines the history comment for the ticket detail view, which gets used for ticket history in the external interface.
This setting can not be deactivated.
Default value:
''
ExternalFrontend::TicketDetailView###HistoryType
Defines the history type for the ticket detail view, which gets used for ticket history in the external interface.
This setting can not be deactivated.
Default value:
FollowUp
ExternalFrontend::TicketDetailView###NextScreenAfterFollowUp
Determines the next screen after the follow-up from the ticket detail view in the external interface.
This setting can not be deactivated.
Default value:
TicketOverview
ExternalFrontend::TicketDetailView###Priority
Allows customers to change the ticket priority in the external interface.
Default value:
0
ExternalFrontend::TicketDetailView###PriorityDefault
Defines the default priority of follow-up customer tickets in the ticket detail view in the external interface. To show the current ticket priority, simply disable this setting.
Default value:
3 normal
ExternalFrontend::TicketDetailView###SenderType
Defines the default sender type for tickets in the ticket detail view of the external interface.
This setting can not be deactivated.
Default value:
customer
ExternalFrontend::TicketDetailView###State
Allows choosing the next compose state for customer tickets in the external interface.
Default value:
0
ExternalFrontend::TicketDetailView###StateDefault
Defines the default next state for a ticket after customer follow-up in the external interface. To show the current ticket state, simply disable this setting.
Default value:
open
ExternalFrontend::TicketDetailView###StateType
Defines the next possible states for customer tickets in the external interface.
This setting can not be deactivated.
Default value:
---
- open
- closed
OTRSCustomerFrontendLinkObjectShowFAQLinksInCustomerFrontend
Shows the linked knowledge base articles in the ticket detail view of the external interface.
This setting can not be deactivated.
Default value:
0
OTRSCustomerFrontendLinkObjectShowTicketLinksInCustomerFrontend
Shows the linked tickets in the ticket detail view of the external interface.
This setting can not be deactivated.
Default value:
0
