Access to the personal notification module is managed on a role-based access concept. After installation of the package a new group is added to the system. The group management screen is available in the Groups module of the Users, Groups & Roles group.

Group Management Screen

Group Management Screen

New Group

After installation of the package the following group is added to the system:


Every agent who is a member of this group gets a Create Notification button in the Ticket Notifications widget of the Personalization menu.


The primary administrator user (root@localhost) is added to all groups with permission rw by default.

See also

To set the correct permissions for other agents, check the following relations:

  • Agents โ†” Groups

  • Roles โ†” Groups

Scroll to Top