Access to the personal notification module is managed on a role-based access concept. After installation of the package a new group is added to the system. The group management screen is available in the Groups module of the Users, Groups & Roles group.
New Group
After installation of the package the following group is added to the system:
- custom_notifications
-
Every agent who is a member of this group gets a Create Notification button in the Ticket Notifications widget of the Personalization menu.
Note
The primary administrator user (root@localhost) is added to all groups with permission rw by default.
See also
To set the correct permissions for other agents, check the following relations:
-
Agents ↔ Groups
-
Roles ↔ Groups
