Table of Contents
ToggleAgentFrontend::Menu::Groups###0001-Framework
Defines groups for the main menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. Via the “Icon” key you can influence the type of the common icon which is rendered in front of the label. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.
This setting can not be deactivated.
Default value:
---
- Icon: pie-line-graph-desktop
Label: Dashboards
Name: Dashboard
Order: '1000'
- Icon: tags
Label: Tickets (Case and Process Management)
Name: Ticket
Order: '2000'
- Icon: book-close-2
Label: Knowledge Management
Name: KBA
Order: '3000'
- Icon: multiple-users-1
Label: Customer Management
Name: Customer
Order: '4000'
- Icon: cog
Label: Administration
Name: Admin
Order: '5000'
- Icon: question-circle
Label: Help
Name: Help
Order: '6000'
AgentFrontend::Menu::Groups###0002-Custom
Defines custom groups for the main menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. Via the “Icon” key you can influence the type of the common icon which is rendered in front of the label. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.
This setting is not active by default.
Default value:
--- []
AgentFrontend::Menu::Main::Items###0001-Framework
Defines menu items for the main menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
This setting can not be deactivated.
Default value:
---
- AccessKey: d
AccessModule: ''
Active: '1'
Description: Show your personal dashboard
Group: []
GroupRo: []
Link: /dashboard
MenuGroup: Dashboard
Name: Personal Dashboard
Prio: '100'
Target: ''
- AccessKey: v
AccessModule: ''
Active: '1'
Description: Show statistics and reports overview page
Group:
- stats
GroupRo: []
Link: /statistic-report
MenuGroup: Dashboard
Name: Statistics and Reports
Prio: '200'
Target: ''
- AccessKey: c
AccessModule: ''
Active: '1'
Description: Show calendar overview page
Group: []
GroupRo: []
Link: /calendar
MenuGroup: Dashboard
Name: Calendar Overview
Prio: '300'
Target: ''
- AccessKey: p
AccessModule: Kernel::WebApp::Util::Menu::AccessProcessTicket
Active: '1'
Description: Create a new process ticket
Group: []
GroupRo: []
Link: /ticket/create/process
MenuGroup: Ticket
Name: Start Process
Prio: '100'
Target: ''
- AccessKey: n
AccessModule: Kernel::WebApp::Util::Menu::AccessTicket
Active: '1'
Description: Create a new phone ticket (inbound)
Group: []
GroupRo: []
Link: /ticket/create/phone
MenuGroup: Ticket
Name: Take Phone Call
Prio: '200'
Target: ''
- AccessKey: m
AccessModule: Kernel::WebApp::Util::Menu::AccessTicket
Active: '1'
Description: Create a new email ticket (outbound)
Group: []
GroupRo: []
Link: /ticket/create/email
MenuGroup: Ticket
Name: Send Email
Prio: '300'
Target: ''
- AccessKey: b
AccessModule: Kernel::WebApp::Util::Menu::AccessSMSTicket
Active: '1'
Description: Create a new SMS ticket
Group: []
GroupRo: []
Link: /ticket/create/sms
MenuGroup: Ticket
Name: Send SMS
Prio: '400'
Target: ''
- AccessKey: o
AccessModule: ''
Active: '1'
Description: Show unresolved tickets
Group: []
GroupRo: []
Link: /tickets/unresolved
MenuGroup: Ticket
Name: Show Unresolved
Prio: '500'
Target: ''
- AccessKey: l
AccessModule: ''
Active: '1'
Description: Show unlocked tickets
Group: []
GroupRo: []
Link: /tickets/unlocked
MenuGroup: Ticket
Name: Show Unlocked
Prio: '600'
Target: ''
- AccessKey: r
AccessModule: ''
Active: '1'
Description: Show tickets with reached reminders
Group: []
GroupRo: []
Link: /tickets/reminders
MenuGroup: Ticket
Name: Show Reached Reminders
Prio: '700'
Target: ''
- AccessKey: e
AccessModule: ''
Active: '1'
Description: Show escalated tickets
Group: []
GroupRo: []
Link: /tickets/escalations
MenuGroup: Ticket
Name: Show Escalations
Prio: '800'
Target: e
- AccessKey: t
AccessModule: ''
Active: '1'
Description: Show recently created tickets
Group: []
GroupRo: []
Link: /tickets/created
MenuGroup: Ticket
Name: Show Recently Created
Prio: '900'
Target: ''
- AccessKey: z
AccessModule: ''
Active: '1'
Description: Show recently closed tickets
Group: []
GroupRo: []
Link: /tickets/closed
MenuGroup: Ticket
Name: Show Recently Closed
Prio: '1000'
Target: ''
- AccessKey: k
AccessModule: Kernel::WebApp::Util::Menu::AccessKBArticle
Active: '1'
Description: Create a new knowledge base article
Group: []
GroupRo: []
Link: /knowledge-base/article/create
MenuGroup: KBA
Name: Add Knowledge
Prio: '100'
Target: ''
- AccessKey: a
AccessModule: ''
Active: '1'
Description: Show recently added knowledge base articles
Group: []
GroupRo: []
Link: /knowledge-base-articles/added
MenuGroup: KBA
Name: Show Recently Added
Prio: '200'
Target: ''
- AccessKey: u
AccessModule: ''
Active: '1'
Description: Show recently updated knowledge base articles
Group: []
GroupRo: []
Link: /knowledge-base-articles/updated
MenuGroup: KBA
Name: Show Recently Updated
Prio: '300'
Target: ''
- AccessKey: h
AccessModule: ''
Active: '1'
Description: Show highest rated knowledge base articles
Group: []
GroupRo: []
Link: /knowledge-base-articles/rated
MenuGroup: KBA
Name: Show Highest Rated
Prio: '400'
Target: ''
- AccessKey: x
AccessModule: Kernel::WebApp::Util::Menu::AccessCustomer
Active: '1'
Description: Create a new customer
Group: []
GroupRo: []
Link: /customer/create
MenuGroup: Customer
Name: Create Customer
Prio: '100'
Target: ''
- AccessKey: y
AccessModule: Kernel::WebApp::Util::Menu::AccessCustomerUser
Active: '1'
Description: Create a new customer user
Group: []
GroupRo: []
Link: /customer/user/create
MenuGroup: Customer
Name: Create Customer User
Prio: '200'
Target: ''
- AccessKey: f
AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
Active: '1'
Description: Go to the administrator interface
Group: []
GroupRo: []
Link: /otrs/index.pl
MenuGroup: Admin
Name: Open Administrator Dashboard
Prio: '100'
Target: _blank
- AccessKey: g
AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
Active: '1'
Description: Go to the system configuration screen in the administrator interface
Group: []
GroupRo: []
Link: /otrs/index.pl?Action=AdminSystemConfiguration
MenuGroup: Admin
Name: Open System Configuration
Prio: '200'
Target: _blank
- AccessKey: q
AccessModule: Kernel::WebApp::Util::Menu::AccessContactWithData
Active: '1'
Description: Go to the contact with data management screen in the administrator
interface
Group: []
GroupRo: []
Link: /otrs/index.pl?Action=AdminContactWithData
MenuGroup: Admin
Name: Manage Contacts with Data
Prio: '300'
Target: _blank
- AccessKey: ''
AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
Active: '1'
Description: Go to the documentation of the administrator interface
Group: []
GroupRo: []
Link: https://academy.otrs.com/doc/admin/
MenuGroup: Admin
Name: Show Administrator Manual
Prio: '400'
Target: _blank
- AccessKey: ''
AccessModule: ''
Active: '1'
Description: Get help
Group: []
GroupRo: []
Link: https://academy.otrs.com/doc/user/
MenuGroup: Help
Name: User Manual
Prio: '100'
Target: _blank
- AccessKey: ''
AccessModule: ''
Active: '1'
Description: Go to the accessibility statement
Group: []
GroupRo: []
Link: https://academy.otrs.com/doc/user/appendix/accessibility/
MenuGroup: Help
Name: Accessibility Statement
Prio: '200'
Target: _blank
- AccessKey: ''
AccessModule: ''
Active: '1'
Description: Go to the keyboard shortcuts used for menu items
Group: []
GroupRo: []
Link: https://academy.otrs.com/doc/user/appendix/keyboard-shortcuts/
MenuGroup: Help
Name: Keyboard Shortcuts
Prio: '300'
Target: _blank
AgentFrontend::Menu::Main::Items###0900-Custom
Defines custom menu items for the main menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
This setting is not active by default.
Default value:
--- []
AgentFrontend::Menu::NewAction::Groups###0001-Framework
Defines groups for the new action menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.
This setting can not be deactivated.
Default value:
---
- Label: Communication
Name: Communication
Order: '1000'
- Label: Processes
Name: Processes
Order: '2000'
- Label: Customer Relations
Name: CustomerRelations
Order: '3000'
- Label: Time & Resources
Name: TimeAndResources
Order: '4000'
- Label: Knowledge Base
Name: KnowledgeBase
Order: '5000'
AgentFrontend::Menu::NewAction::Groups###0002-Custom
Defines custom groups for the new action menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.
This setting is not active by default.
Default value:
--- []
AgentFrontend::Menu::NewAction::Groups###0100-OTRSDashboardNews
Defines groups for the new action menu. Additional menu groups are defined by adding new items and specifying their parameters. The “Name” key is used as a group identifier, and must be unique. If changed it must be updated in the “MenuGroup” key for all affected menu items. You can use the “Label” key to change the user-facing text for the menu group. The “Order” key can be used to change the sorting order of the group, menu groups with higher value will sink to the bottom.
This setting can not be deactivated.
Default value:
---
- Label: Announcements
Name: Announcements
Order: '7000'
AgentFrontend::Menu::NewAction::Items###0001-Framework
Defines menu items for the new action menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
This setting can not be deactivated.
Default value:
---
- AccessKey: n
AccessModule: Kernel::WebApp::Util::Menu::AccessTicket
Active: '1'
Description: Create new phone ticket (inbound)
Group: []
GroupRo: []
Link: /ticket/create/phone
MenuGroup: Communication
Name: Take Phone Call
Prio: '100'
Target: ''
- AccessKey: m
AccessModule: Kernel::WebApp::Util::Menu::AccessTicket
Active: '1'
Description: Create new email ticket (outbound)
Group: []
GroupRo: []
Link: /ticket/create/email
MenuGroup: Communication
Name: Send Email
Prio: '200'
Target: ''
- AccessKey: b
AccessModule: Kernel::WebApp::Util::Menu::AccessSMSTicket
Active: '1'
Description: Create new SMS ticket
Group: []
GroupRo: []
Link: /ticket/create/sms
MenuGroup: Communication
Name: Send SMS
Prio: '300'
Target: ''
- AccessKey: p
AccessModule: Kernel::WebApp::Util::Menu::AccessProcessTicket
Active: '1'
Description: Create new process ticket
Group: []
GroupRo: []
Link: /ticket/create/process
MenuGroup: Processes
Name: Process Ticket
Prio: '100'
Target: ''
- AccessKey: y
AccessModule: Kernel::WebApp::Util::Menu::AccessCustomer
Active: '1'
Description: Create new customer
Group: []
GroupRo: []
Link: /customer/create
MenuGroup: CustomerRelations
Name: Add Customer
Prio: '100'
Target: ''
- AccessKey: x
AccessModule: Kernel::WebApp::Util::Menu::AccessCustomerUser
Active: '1'
Description: Create new customer user
Group: []
GroupRo: []
Link: /customer/user/create
MenuGroup: CustomerRelations
Name: Add Customer User
Prio: '200'
Target: ''
- AccessKey: j
AccessModule: Kernel::WebApp::Util::Menu::AccessCalendarAppointment
Active: '1'
Description: Create new appointment
Group: []
GroupRo: []
Link: /calendar?TriggerAction=Calendar%3A%3AAddAppointment
MenuGroup: TimeAndResources
Name: Add Appointment
Prio: '100'
Target: ''
- AccessKey: k
AccessModule: Kernel::WebApp::Util::Menu::AccessKBArticle
Active: '1'
Description: Create new knowledge base article
Group: []
GroupRo: []
Link: /knowledge-base/article/create
MenuGroup: KnowledgeBase
Name: Add Article
Prio: '100'
Target: ''
AgentFrontend::Menu::NewAction::Items###0900-Custom
Defines custom menu items for the new action menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
This setting is not active by default.
Default value:
--- []
AgentFrontend::Menu::NewAction::Items###7000-OTRSDashboardNews
Defines menu items for the new action menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. You can use the “Name” and “Description” keys to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must belong to an existing “MenuGroup” in order to get displayed. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item, even if the menu is not expanded. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
This setting can not be deactivated.
Default value:
---
- AccessKey: ''
AccessModule: Kernel::WebApp::Util::Menu::AccessAdminInterface
Active: '1'
Description: Create new announcement
Group: []
GroupRo: []
Link: /otrs/index.pl?Action=AdminDashboardNewsWidget;Subaction=Add
MenuGroup: Announcements
Name: Add Announcement
Prio: '700'
Target: _blank
AgentFrontend::Menu::QuickAccess::Items###0001-Framework
Defines optional quick access menu items to be shown in the top bar menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. The “Name” key is used as an identifier for the menu item, and must be unique. You can use the “Description” key to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must have the “Icon” key defined, which refers to the type of the common icon which is rendered for it. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
Default value:
--- []
AgentFrontend::Menu::QuickAccess::Items###0099-Custom
Defines custom quick access menu items to be shown in the top bar menu. Additional menu items are defined by adding new items and specifying their parameters. The “Group” and “GroupRo” arrays can be used to limit access of the menu item to members of certain groups with RW and RO permissions respectively. The “Name” key is used as an identifier for the menu item, and must be unique. You can use the “Description” key to change the user-facing text of the menu item. The “Link” key must contain either the path to the application route or an external URL. Each menu item must have the “Icon” key defined, which refers to the type of the common icon which is rendered for it. Using the “AccessModule” you can limit the display of the menu item based on more complex conditions, the value should be the package name of the relevant module. Via the “AccessKey” you can define a keyboard shortcut to activate the menu item. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window). The “Prio” key can be used to change the sorting order of the item in respect to its siblings, menu items with higher value will sink to the bottom. The “Active” key determines if the menu item is considered by the configuration (value 1) or ignored (value 0).
Default value:
--- []
