Core โ†’ Stats

QueueRestingTime::HistorySearchLimit

Defines a limit for query results on ticket history table for OTRSStatsQueueRestingTime statistic.

Default value:

50000

Stats::DynamicObjectRegistration###OTRSStatsQueueRestingTime

Module to generate statistics about ticket duration of stay in queues.

Default value:

---
Module: Kernel::System::Stats::Dynamic::OTRSStatsQueueRestingTime

Stats::DynamicObjectRegistration###OTRSStatsQueueWorkingTime

A modified ticket list statistic to display the working time per queue.

Default value:

---
Module: Kernel::System::Stats::Dynamic::OTRSStatsQueueWorkingTime

Stats::DynamicObjectRegistration###SurveyList

Determines if the statistics module may generate survey lists.

Default value:

---
Module: Kernel::System::Stats::Dynamic::SurveyList

Stats::DynamicObjectRegistration###Ticket

Module to generate ticket statistics.

Default value:

---
Module: Kernel::System::Stats::Dynamic::Ticket

Stats::DynamicObjectRegistration###TicketAccountedTime

Module to generate accounted time ticket statistics.

Default value:

---
Module: Kernel::System::Stats::Dynamic::TicketAccountedTime

Stats::DynamicObjectRegistration###TicketList

Determines if the statistics module may generate ticket lists.

Default value:

---
Module: Kernel::System::Stats::Dynamic::TicketList

Stats::DynamicObjectRegistration###TicketSolutionResponseTime

Module to generate ticket solution and response time statistics.

Default value:

---
Module: Kernel::System::Stats::Dynamic::TicketSolutionResponseTime

Stats::MaxResultCellsPreview

Defines the default maximum number of result cells in the preview (at the moment only relevant for time field relation on x-axis and y-axis).

This setting is not active by default.

Default value:

1000

Stats::MaxXaxisAttributes

Defines the default maximum number of X-axis attributes for the time scale.

This setting is not active by default.

Default value:

1000

Stats::StatsHook

Sets the stats hook.

This setting can not be deactivated.

Default value:

Stat#

Stats::StatsStartNumber

Start number for statistics counting. Every new stat increments this number.

This setting can not be deactivated.

Default value:

10000

Stats::CustomerIDAsMultiSelect

Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).

This setting can not be deactivated.

Default value:

1

Stats::CustomerUserLoginsAsMultiSelect

Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).

This setting can not be deactivated.

Default value:

0

Stats::DefaultSelectedFormat

Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).

This setting can not be deactivated.

Default value:

---
- Print
- CSV
- Excel
- D3::BarChart
- D3::LineChart
- D3::StackedAreaChart

Stats::DefaultSelectedPermissions

Defines the default selection at the drop down menu for permissions (Form: Common Specification).

This setting can not be deactivated.

Default value:

---
- stats

Stats::ExchangeAxis

Allows agents to exchange the axis of a stat if they generate one.

This setting can not be deactivated.

Default value:

0

Stats::Format

Defines all the possible stats output formats.

This setting can not be deactivated.

Default value:

---
CSV: CSV
D3::BarChart: 'Graph: Bar Chart'
D3::LineChart: 'Graph: Line Chart'
D3::StackedAreaChart: 'Graph: Stacked Area Chart'
Excel: Excel
Print: Print

Stats::UseAgentElementInStats

Allows agents to generate individual-related stats.

This setting can not be deactivated.

Default value:

0

Stats::UseInvalidAgentInStats

Allows invalid agents to generate individual-related stats.

This setting can not be deactivated.

Default value:

1
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