QueueRestingTime::HistorySearchLimit
Defines a limit for query results on ticket history table for OTRSStatsQueueRestingTime statistic.
Default value:
50000
Stats::DynamicObjectRegistration###OTRSStatsQueueRestingTime
Module to generate statistics about ticket duration of stay in queues.
Default value:
---
Module: Kernel::System::Stats::Dynamic::OTRSStatsQueueRestingTime
Stats::DynamicObjectRegistration###OTRSStatsQueueWorkingTime
A modified ticket list statistic to display the working time per queue.
Default value:
---
Module: Kernel::System::Stats::Dynamic::OTRSStatsQueueWorkingTime
Stats::DynamicObjectRegistration###SurveyList
Determines if the statistics module may generate survey lists.
Default value:
---
Module: Kernel::System::Stats::Dynamic::SurveyList
Stats::DynamicObjectRegistration###Ticket
Module to generate ticket statistics.
Default value:
---
Module: Kernel::System::Stats::Dynamic::Ticket
Stats::DynamicObjectRegistration###TicketAccountedTime
Module to generate accounted time ticket statistics.
Default value:
---
Module: Kernel::System::Stats::Dynamic::TicketAccountedTime
Stats::DynamicObjectRegistration###TicketList
Determines if the statistics module may generate ticket lists.
Default value:
---
Module: Kernel::System::Stats::Dynamic::TicketList
Stats::DynamicObjectRegistration###TicketSolutionResponseTime
Module to generate ticket solution and response time statistics.
Default value:
---
Module: Kernel::System::Stats::Dynamic::TicketSolutionResponseTime
Stats::MaxResultCellsPreview
Defines the default maximum number of result cells in the preview (at the moment only relevant for time field relation on x-axis and y-axis).
This setting is not active by default.
Default value:
1000
Stats::MaxXaxisAttributes
Defines the default maximum number of X-axis attributes for the time scale.
This setting is not active by default.
Default value:
1000
Stats::StatsHook
Sets the stats hook.
This setting can not be deactivated.
Default value:
Stat#
Stats::StatsStartNumber
Start number for statistics counting. Every new stat increments this number.
This setting can not be deactivated.
Default value:
10000
Stats::CustomerIDAsMultiSelect
Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
This setting can not be deactivated.
Default value:
1
Stats::CustomerUserLoginsAsMultiSelect
Shows all the customer user identifiers in a multi-select field (not useful if you have a lot of customer user identifiers).
This setting can not be deactivated.
Default value:
0
Stats::DefaultSelectedFormat
Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
This setting can not be deactivated.
Default value:
---
- Print
- CSV
- Excel
- D3::BarChart
- D3::LineChart
- D3::StackedAreaChart
Stats::DefaultSelectedPermissions
Defines the default selection at the drop down menu for permissions (Form: Common Specification).
This setting can not be deactivated.
Default value:
---
- stats
Stats::ExchangeAxis
Allows agents to exchange the axis of a stat if they generate one.
This setting can not be deactivated.
Default value:
0
Stats::Format
Defines all the possible stats output formats.
This setting can not be deactivated.
Default value:
---
CSV: CSV
D3::BarChart: 'Graph: Bar Chart'
D3::LineChart: 'Graph: Line Chart'
D3::StackedAreaChart: 'Graph: Stacked Area Chart'
Excel: Excel
Print: Print
Stats::UseAgentElementInStats
Allows agents to generate individual-related stats.
This setting can not be deactivated.
Default value:
0
Stats::UseInvalidAgentInStats
Allows invalid agents to generate individual-related stats.
This setting can not be deactivated.
Default value:
1
