AgentFrontend::CustomerCompanyDetailView###001-Framework
The default column layout configuration for the customer detail view.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: CustomerCompany
ColumnLayout:
OneColumn:
'1':
- Name: CustomerInformation
- Name: EscalatedTickets
- Name: ReminderTickets
- Name: OpenTickets
- Name: CustomerUserList
ThreeColumns:
'1':
- Name: CustomerInformation
'2':
- Name: CustomerUserList
'3':
- Name: EscalatedTickets
- Name: ReminderTickets
- Name: OpenTickets
TwoColumns:
'1':
- Name: CustomerInformation
- Name: CustomerUserList
'2':
- Name: EscalatedTickets
- Name: ReminderTickets
- Name: OpenTickets
Type: BusinessObjectDetailView
AgentFrontend::CustomerCompanyDetailView###100-Custom
User-defined configuration extensions for the column layouts of the customer detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.
Default value:
---
ColumnLayout: ~
AgentFrontend::CustomerCompanyDetailView::Widget###CustomerInformation
Default configuration for the Customer Information widget of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
Properties:
- CustomerID
ShowPropertyOnEmpty: 0
IsAlwaysPresent: 0
IsDuplicatable: 0
IsVisible: 1
Title: Customer Information
Group: []
GroupRo: []
Type: CustomerInformation
AgentFrontend::CustomerCompanyDetailView::Widget###CustomerUserList
Default configuration for the Customer Users widget of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Customer Users
Group: []
GroupRo: []
Type: CustomerUserList
AgentFrontend::CustomerCompanyDetailView::Widget###EscalatedTickets
Default configuration for the Escalations widget of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 1
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
FilterPresets:
Escalation is not suspended:
SuspendedEscalations:
Value: '1'
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
SortBy:
- Column: EscalationTime
Direction: Down
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Escalations
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerCompanyDetailView::Widget###OpenTickets
Default configuration for the Open Tickets widget of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
StateType:
Value: Open
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Open Tickets
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerCompanyDetailView::Widget###ReminderTickets
Default configuration for the Reminders widget of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 2
Priority:
IsVisible: 2
Queue:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unread:
AgentTicketFlagSeen:
Value: Unread
SortBy:
- Column: PendingTime
Direction: Down
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Reminders
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerCompanyDetailView::Widget###Services
Default configuration for the Open Tickets widget of the customer detail view.
This setting is not active by default.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Services
Group: []
Type: CustomerCompanyServiceList
AgentFrontend::CustomerCompanyDetailView::Widget###TicketList
Default configuration for the Ticket List widget of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 0
Title: Ticket List
Group: []
GroupRo: []
Type: TicketList
AgentFrontend::CustomerCompanyDetailView::WidgetType###CustomerCompanyServiceList
Default configuration for the Customer User List widget type of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: CustomerCompanyService
Collapsed: 0
Columns:
CloseTickets:
IsVisible: 2
OpenTickets:
IsVisible: 2
Service:
IsVisible: 2
Total:
IsVisible: 2
DefaultColumnOrder:
- Service
- OpenTickets
- CloseTickets
- Total
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Service
Direction: Up
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::CustomerCompanyServiceList
AgentFrontend::CustomerCompanyDetailView::WidgetType###TicketList
Default configuration for the Ticket List widget type of the customer detail view.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
AdditionalExportColumns:
ArticleTree: 0
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Collapsed: 0
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 2
Owner:
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 2
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 2
CurrentDisplayMode: Table
DefaultColumnOrder:
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::TicketList