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Frontend → Agent → View → CustomerCompanyDetailView

October 13, 2025

AgentFrontend::CustomerCompanyDetailView###001-Framework

The default column layout configuration for the customer detail view.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerCompany
ColumnLayout:
  OneColumn:
    '1':
    - Name: CustomerInformation
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
    - Name: CustomerUserList
  ThreeColumns:
    '1':
    - Name: CustomerInformation
    '2':
    - Name: CustomerUserList
    '3':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
  TwoColumns:
    '1':
    - Name: CustomerInformation
    - Name: CustomerUserList
    '2':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
Type: BusinessObjectDetailView

AgentFrontend::CustomerCompanyDetailView###001-OTRSConfigurationManagement

The default column layout configuration for the customer detail view.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: CustomerCompany
ColumnLayout:
  OneColumn:
    '1':
    - Name: ConfigItemList
  ThreeColumns:
    '2':
    - Name: ConfigItemList
  TwoColumns:
    '2':
    - Name: ConfigItemList
Type: BusinessObjectDetailView

AgentFrontend::CustomerCompanyDetailView###100-Custom

User-defined configuration extensions for the column layouts of the customer detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.

Default value:

---
ColumnLayout: ~

AgentFrontend::CustomerCompanyDetailView::Widget###ConfigItemList

Default configuration for the Configuration Item List widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Configuration Item List
Group: []
GroupRo: []
Type: ConfigItemList

AgentFrontend::CustomerCompanyDetailView::Widget###CustomerInformation

Default configuration for the Customer Information widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    Properties:
    - CustomerID
    ShowPropertyOnEmpty: 0
  IsAlwaysPresent: 0
  IsDuplicatable: 0
  IsVisible: 1
  Title: Customer Information
Group: []
GroupRo: []
Type: CustomerInformation

AgentFrontend::CustomerCompanyDetailView::Widget###CustomerUserList

Default configuration for the Customer Users widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer Users
Group: []
GroupRo: []
Type: CustomerUserList

AgentFrontend::CustomerCompanyDetailView::Widget###EscalatedTickets

Default configuration for the Escalations widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketEscalation_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 2
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      RelatedItems:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Escalation is not suspended:
        SuspendedEscalations:
          Value: '1'
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: EscalationTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Escalations
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::Widget###OpenTickets

Default configuration for the Open Tickets widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      StateType:
        Value: Open
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      RelatedItems:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Open Tickets
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::Widget###ReminderTickets

Default configuration for the Reminders widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketPending_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 2
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      RelatedItems:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - 2
      Unlocked:
        LockIDs:
          Value:
          - 1
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
    SortBy:
    - Column: PendingTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Reminders
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::Widget###Services

Default configuration for the Open Tickets widget of the customer detail view.

This setting is not active by default.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Services
Group: []
Type: CustomerCompanyServiceList

AgentFrontend::CustomerCompanyDetailView::Widget###TicketList

Default configuration for the Ticket List widget of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Ticket List
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::CustomerCompanyDetailView::WidgetType###ConfigItemList

Default configuration for the Configuration Item List widget type of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AllowGETConfig:
  - VisibleColumns
  - SortBy
  - ActiveFilters
  - FilterPresets
  - ItemsPerPage
  - FilterPresetSelected
  BusinessObjectType: ConfigItem
  ClassBasedCustomerIDSearch:
    Computer: CustomerID
    Hardware: CustomerID
    Location: CustomerID
    Network: CustomerID
    Software: CustomerID
  ClassBasedCustomerSearch:
    Computer: CustomerID
    Hardware: CustomerID
    Location: CustomerID
    Network: CustomerID
    Software: CustomerID
  Collapsed: 0
  Columns:
    ChangeTime:
      IsVisible: 2
    Class:
      IsVisible: 2
    CreateTime:
      IsVisible: 1
    DeplState:
      IsVisible: 2
    Duplicate:
      IsVisible: 1
    InciState:
      IsVisible: 2
    Name:
      IsVisible: 2
    Number:
      IsVisible: 2
  DefaultColumnOrder:
  - InciState
  - DeplState
  - Number
  - Name
  - Class
  - CreateTime
  - ChangeTime
  - Duplicate
  DefaultFilterPresetFields:
    ClassIDs:
      Value: []
  FilterPresets:
    CI Incident:
      InciStateIDs:
        Value:
        - 3
    CI Warning:
      InciStateIDs:
        Value:
        - 2
    CI Warning, Incident:
      InciStateIDs:
        Value:
        - 2
        - 3
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Number
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::ConfigItemList

AgentFrontend::CustomerCompanyDetailView::WidgetType###CustomerCompanyServiceList

Default configuration for the Customer User List widget type of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  BusinessObjectType: CustomerCompanyService
  Collapsed: 0
  Columns:
    CloseTickets:
      IsVisible: 2
    OpenTickets:
      IsVisible: 2
    Service:
      IsVisible: 2
    Total:
      IsVisible: 2
  DefaultColumnOrder:
  - Service
  - OpenTickets
  - CloseTickets
  - Total
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Service
    Direction: Up
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::CustomerCompanyServiceList

AgentFrontend::CustomerCompanyDetailView::WidgetType###TicketList

Default configuration for the Ticket List widget type of the customer detail view.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 2
    Owner:
      IsVisible: 2
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 2
    RelatedItems:
      IsVisible: 1
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 2
    Service:
      IsVisible: 1
    State:
      IsVisible: 2
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 1
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 2
  CurrentDisplayMode: Table
  DefaultColumnOrder:
  - TicketNumber
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - State
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  - RelatedItems
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompany::TicketList
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