OTRS User Manual

Contents

• Agent Interface
  • Login to Agent Interface
    • Email Authentication
    • Authenticator App
    • First Login
  • Navigation And Usage
    • Navigation Elements
    • Business Objects
    • Business Object Lists
    • Business Object Detail Views
  • Personalization
    • User Profile
    • Security
    • Settings & Notifications
    • Focus Topic Settings
    • Competences
    • Customize Organizer
    • Chat Availability
    • Logout
  • Personal Dashboard
    • Announcements Widget
    • Customer Activity Widget
  • Tickets
    • Create Ticket
    • Ticket List
    • Kanban View
    • Ticket Detail View
  • Articles
    • Article Detail View Actions
  • Services
    • Service List
    • Service Detail View
  • Service Level Agreements
    • Service Level Agreement List
    • Service Level Agreement Detail View
  • Knowledge Base Articles
    • Create Knowledge Base Article
    • Knowledge Base Article List
    • Knowledge Base Article Detail View
  • Configuration Items
    • Create Configuration Item
    • Configuration Item List
    • Configuration Item Detail View
  • Customers
    • Create Customer
    • Customer List
    • Customer Detail View
  • Customer Users
    • Create Customer User
    • Customer User List
    • Customer User Detail View
  • Notifications
    • Notification List
  • Ticket Watchlist Overview
    • Manage Watchlists
    • Watchlist Settings
  • Statistics and Reports
    • Reports
    • Statistics
  • Calendar Overview
    • Calendar Widgets
    • Resource Calendar Widget Configuration
    • Add Appointment
    • Calendar Subscriptions
  • Chat
    • Chat Availability
    • Chat Request List
    • Start New Chat
    • Chat Bubble
  • Search
    • Search Parameters
    • Ticket Attributes
  • Mobile App
    • Manage Accounts
    • Using the App
• External Interface
  • Login to the External Interface
    • Login
    • Create Account
    • Change Password
    • Two-factor Authentication
  • Home Page
  • Main Navigation and Footer
  • Personal Preferences
    • General
    • Security
  • Create New Tickets
  • Ticket List
    • My Tickets
    • Customer Dynamic Field
    • Company Tickets
  • Ticket Detail View
  • Ticket Notifications
  • Service Catalog
  • Knowledge Base
  • Appointments
  • Search
  • Custom Pages
  • Chat
    • Customer User to Agent
    • Public User to Agent
• Appendix
  • Accessibility Statement
    • Current Compatibility with Requirements
    • Issuance of This Accessibility Statement
    • Report Barrier: Feedback and Contact
  • Keyboard Shortcuts