AppointmentCalendar::ICSFiles::UseAppointmentDescription
Defines whether additional descriptions specified in each calendar should be used in ICS files in combination with the regular descriptions.
This setting can not be deactivated.
Default value:
0
ConfigImportAllowed
Controls if the admin is allowed to import a saved system configuration in SysConfig.
This setting can not be deactivated.
Default value:
1
CustomContactFieldsRestrictContactsToCustomerOnly
Restricts contacts in the external interface to just of the same customer. Disabling this option can be a security risk. If not enabled one customer can find all other customers which normally is not desired.
Default value:
1
CustomContactFieldsSendJoinedNotification
Join contact email addresses to send a just single event based notification to all contacts as opposed to sending a notification to each contact.
Default value:
1
DemoSystem
Runs the system in “Demo” mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
This setting can not be deactivated.
Default value:
0
FQDN
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
This setting can not be deactivated.
Default value:
yourhost.example.com
ITSMConfigItem::CMDBPermission::GroupToLookupField
Assigns groups to the value of the lookup field. The key is the group name and the value is the appropriate values stored in the field which are defined in the “LookupField” setting. Multiple values can be added separated with commas. The configuration items with the appropriate value are only visible to the agents that are located in the linked group. Configuration items that do not contain the appropriate value are still visible to all agents.
This setting can not be deactivated.
Default value:
--- {}
ITSMConfigItem::CMDBPermission::LookupField
Sets the name of the configuration item field where the value is stored to set the configuration item permission. The field must exist in the class definition in order for this setting to take effect.
This setting can not be deactivated.
Default value:
''
ITSMConfigItem::CMDBPermission::LookupFieldCIPermission
Sets the permission for a configuration item based on the value of the lookup field. This setting overrides the group permission. The key is the permission type “ro” or “rw” and the value is the appropriate values stored in the field which are defined in the “LookupField” setting. Multiple values can be added separated with commas. For example to set read-only permission to a configuration item which has a customer ID field and the field contains “otrs” as value, add “ro” as key with value “otrs” here.
This setting is not active by default.
Default value:
--- {}
ITSMConfigItem::CMDBPermission::Whitelist
Defines groups which have always full access to the configuration items.
This setting can not be deactivated.
Default value:
---
- admin
OTRSCreditCardFilter::ActiveMaskEnabled
If enabled, credit card numbers will be masked for new articles. Warning: Masking credit card numbers is irreversible.
This setting is not active by default.
Default value:
1
OTRSCreditCardFilter::MaskedCharacter
Character to set instead of the credit card digits.
This setting can not be deactivated.
Default value:
x
OTRSCreditCardFilter::WarningText
Non storable text to be placed next to credit card numbers while display legacy articles with unmasked credit card numbers.
This setting can not be deactivated.
Default value:
Reminder: You should not store credit card numbers in this product!
OTRSCreditCardFilter::WarningTextEnabled
If enabled, a warning message will be displayed next to the credit card numbers.
This setting is not active by default.
Default value:
1
Organization
Company name which will be included in outgoing emails as an X-Header.
This setting can not be deactivated.
Default value:
Example Company
ProductName
Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
This setting can not be deactivated.
Default value:
OTRS
Profiler
Settings for tuning the kernel profiler.
-
AutoStopMinutes: Safely feature to stop profiling after some minutes. -
BaseDir: Storage location of the profiling results (/tmpmay be a better choice in some cases). -
CompressResults: Can automatically compress the results into a tarball.
Default value:
---
AutoStopMinutes: '10'
BaseDir: /var/tmp
CompressResults: '1'
SearchBooster::FieldTypes
Dynamic field types that are affected by the lookup of historical values which leads to potential performance issues and should use the search booster. This is only useful for select type fields.
This setting can not be deactivated.
Default value:
---
ConfigItem: '1'
Dropdown: '1'
Multiselect: '1'
ServiceCategories::Enabled
Enables or disables the service categories feature.
This setting can not be deactivated.
Default value:
0
SystemID
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
This setting can not be deactivated.
Default value:
10
TicketWatcherReminder::NotificationSender
Sender for the notification email to the watchers.
Default value:
sender@example.com
