Core

ConfigImportAllowed

Controls if the admin is allowed to import a saved system configuration in SysConfig.

This setting can not be deactivated.

Default value:

1

CustomContactFieldsRestrictContactsToCustomerOnly

Restricts contacts in the external interface to just of the same customer. Disabling this option can be a security risk. If not enabled one customer can find all other customers which normally is not desired.

Default value:

1

CustomContactFieldsSendJoinedNotification

Join contact email addresses to send a just single event based notification to all contacts as opposed to sending a notification to each contact.

Default value:

1

DemoSystem

Runs the system in β€œDemo” mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.

This setting can not be deactivated.

Default value:

0

FQDN

Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.

This setting can not be deactivated.

Default value:

yourhost.example.com

OTRSCreditCardFilter::ActiveMaskEnabled

If enabled, credit card numbers will be masked for new articles. Warning: Masking credit card numbers is irreversible.

This setting is not active by default.

Default value:

1

OTRSCreditCardFilter::MaskedCharacter

Character to set instead of the credit card digits.

This setting can not be deactivated.

Default value:

x

OTRSCreditCardFilter::WarningText

Non storable text to be placed next to credit card numbers while display legacy articles with unmasked credit card numbers.

This setting can not be deactivated.

Default value:

Reminder: You should not store credit card numbers in this product!

OTRSCreditCardFilter::WarningTextEnabled

If enabled, a warning message will be displayed next to the credit card numbers.

This setting is not active by default.

Default value:

1

Organization

Company name which will be included in outgoing emails as an X-Header.

This setting can not be deactivated.

Default value:

Example Company

ProductName

Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.

This setting can not be deactivated.

Default value:

OTRS

Secure::DisableBanner

If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.

This setting can not be deactivated.

Default value:

0

ServiceCategories::Enabled

Enables or disables the service categories feature.

This setting can not be deactivated.

Default value:

0

SystemID

Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).

This setting can not be deactivated.

Default value:

10
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