AppointmentCalendar::TicketAppointmentSearchParam
Defines the list of params that can be passed to ticket search function.
Default value:
---
CustomerID: CustomerID
CustomerUserLogin: Customer user
Locks: Lock state
MIMEBase_AttachmentName: Attachment Name
MIMEBase_Body: Body
MIMEBase_Cc: Cc
MIMEBase_From: From
MIMEBase_Subject: Subject
MIMEBase_To: To
OwnerIDs: Owner
Priorities: Priority
ResponsibleIDs: Responsible
SLAs: SLA
Services: Service
StateType: State type
States: State
Title: Title
Types: Type
AppointmentCalendar::TicketAppointmentType###0100-FirstResponseTime
Defines the ticket appointment type backend for ticket escalation time.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: FirstResponseTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: First response time
AppointmentCalendar::TicketAppointmentType###0200-UpdateTime
Defines the ticket appointment type backend for ticket escalation time.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: UpdateTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: Update time
AppointmentCalendar::TicketAppointmentType###0300-SolutionTime
Defines the ticket appointment type backend for ticket escalation time.
Default value:
---
Event: TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate
Key: SolutionTime
Mark: E
Module: Kernel::System::Calendar::Ticket::EscalationTime
Name: Solution time
AppointmentCalendar::TicketAppointmentType###0400-PendingTime
Defines the ticket appointment type backend for ticket pending time.
Default value:
---
Event: TicketPendingTimeUpdate
Key: PendingTime
Mark: P
Module: Kernel::System::Calendar::Ticket::PendingTime
Name: Pending time
AppointmentCalendar::TicketAppointmentType###0500-DynamicField
Defines the ticket appointment type backend for ticket dynamic field date time.
Default value:
---
Event: TicketDynamicFieldUpdate_.*
Key: DynamicField_%s
Mark: D
Module: Kernel::System::Calendar::Ticket::DynamicField
Name: DynamicField_%s