Not only do you use a single instance of OTRS, but you may also use additional OTRS installations and other tools. This can make accessing data inconvenient. Luckily, the following web services provide a workaround:
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Jira connector
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Bugzilla connector
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OTRS-OTRS connector
- Benefits
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All data is centrally accessible in OTRS.
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Execute arbitrary complex mappings through the XSLT mapping module.
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- Target Groups
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Customer service
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Development
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IT
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IT service
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Security management
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Service providers
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- Available in Service Package
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GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSReady2AdoptWebServices
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Note
This feature requires the Ticket Invoker feature.
