FAQ::ApprovalGroup
Group for the approval of knowledge base articles.
This setting can not be deactivated.
Default value:
users
FAQ::ApprovalQueue
Queue for the approval of knowledge base articles.
This setting can not be deactivated.
Default value:
FAQ_Approval
FAQ::ApprovalRequired
New knowledge base articles need approval before they get published.
This setting can not be deactivated.
Default value:
0
FAQ::ApprovalTicketBody
Ticket body for approval of knowledge base article.
This setting can not be deactivated.
Default value:
Hi,
a new knowledge base article needs your approval before it can be published.
FAQ# : <OTRS_FAQ_NUMBER>
Title : <OTRS_FAQ_TITLE>
Author : <OTRS_FAQ_AUTHOR>
State : <OTRS_FAQ_STATE>
If you want to do this, click on this link:
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/agent/knowledge-base-article/<OTRS_FAQ_ITEMID>?TriggerAction=KnowledgeBaseArticle%3A%3AEdit
Your OTRS Notification Master
FAQ::ApprovalTicketDefaultState
Default state of tickets for the approval of knowledge base articles.
This setting can not be deactivated.
Default value:
new
FAQ::ApprovalTicketPriority
Default priority of tickets for the approval of knowledge base articles.
This setting can not be deactivated.
Default value:
3 normal
FAQ::ApprovalTicketSubject
Ticket subject for approval of knowledge base article.
This setting can not be deactivated.
Default value:
Knowledge base article approval required for FAQ# <OTRS_FAQ_NUMBER>
FAQ::ApprovalTicketType
Default type of tickets for the approval of knowledge base articles.
This setting can not be deactivated.
Default value:
Unclassified
