AgentFrontend::TicketList::ArticlePreview###DefaultConfig
Default configuration for the ticket list article preview.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
ArticleDynamicFields: []
ArticleViewType: collapsed
BusinessObjectType: TicketArticle
HideAvailableFilters: []
ItemsPerPage: 5
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Closed###DefaultConfig
Default ticket list configuration for the Recently Closed Tickets static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters:
StateType:
Value: Closed
TicketClose_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 2
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unlocked
Limit: 1000
ScreenTitle: Recently Closed Tickets
SortBy:
- Column: Changed
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Created###DefaultConfig
Default ticket list configuration for the Recently Created Tickets static type.
This setting can not be deactivated.
Default value:
---
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Closed:
StateType:
Value: Closed
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
Unresolved:
StateType:
Value: Open
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unresolved
Limit: 1000
ScreenTitle: Recently Created Tickets
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Custom1###DefaultConfig
Default ticket list configuration for the custom static type.
This setting is not active by default.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
ScreenTitle: Custom Ticket List
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Custom2###DefaultConfig
Default ticket list configuration for the custom static type.
This setting is not active by default.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
ScreenTitle: Custom Ticket List
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Custom3###DefaultConfig
Default ticket list configuration for the custom static type.
This setting is not active by default.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
ScreenTitle: Custom Ticket List
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Custom4###DefaultConfig
Default ticket list configuration for the custom static type.
This setting is not active by default.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
ScreenTitle: Custom Ticket List
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Custom5###DefaultConfig
Default ticket list configuration for the custom static type.
This setting is not active by default.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
ScreenTitle: Custom Ticket List
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Escalations###DefaultConfig
Default ticket list configuration for the Escalated Tickets static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters:
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unlocked
Limit: 1000
ScreenTitle: Escalated Tickets
SortBy:
- Column: EscalationTime
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacyescalations###DefaultConfig
Default ticket list configuration for the Escalated Tickets static type.
This setting is not active by default.
Default value:
---
ActiveFilters:
StateType:
Value: Open
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Escalated:
TicketEscalation_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
Escalates within the next day:
TicketEscalation_DateTimeRelative:
Value:
Format: day
Point: 1
Start: Next
Escalates within the next month:
TicketEscalation_DateTimeRelative:
Value:
Format: month
Point: 1
Start: Next
Escalates within the next week:
TicketEscalation_DateTimeRelative:
Value:
Format: week
Point: 1
Start: Next
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Escalated
Limit: 1000
ScreenTitle: Escalated Tickets
SortBy:
- Column: EscalationTime
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacylocked###DefaultConfig
Default ticket list configuration for the My Locked Tickets static type.
This setting is not active by default.
Default value:
---
ActiveFilters:
AgentOwner:
Value: 1
LockIDs:
Value:
- 2
- 3
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
New:
AgentTicketFlagSeen:
Value: 1
Reached:
StateType:
Value:
- pending reminder
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: After
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: New
Limit: 1000
ScreenTitle: My Locked Tickets
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacyqueues###DefaultConfig
Default ticket list configuration for the Tickets in My Queues static type.
This setting is not active by default.
Default value:
---
ActiveFilters:
AgentQueues:
Value: 1
StateType:
Value: Open
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 2
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unlocked
Limit: 1000
ScreenTitle: Tickets in My Queues
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacyresponsible###DefaultConfig
Default ticket list configuration for the My Responsible Tickets static type.
This setting is not active by default.
Default value:
---
ActiveFilters:
AgentResponsible:
Value: 1
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
New:
AgentTicketFlagSeen:
Value: 1
Reached:
StateType:
Value:
- pending reminder
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: After
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: New
Limit: 1000
ScreenTitle: My Responsible Tickets
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacyservice###DefaultConfig
Default ticket list configuration for the Tickets in My Services static type.
This setting is not active by default.
Default value:
---
ActiveFilters:
AgentServices:
Value: 1
StateType:
Value: Open
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 2
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unlocked
Limit: 1000
ScreenTitle: Tickets in My Services
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacystatus###DefaultConfig
Default ticket list configuration for the Tickets Status View static type.
This setting is not active by default.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 2
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Closed and Locked:
LockIDs:
Value:
- 2
StateType:
Value: Closed
Closed and Unlocked:
LockIDs:
Value:
- 1
StateType:
Value: Closed
Open and Locked:
LockIDs:
Value:
- 2
StateType:
Value: Open
Open and Unlocked:
LockIDs:
Value:
- 1
StateType:
Value: Open
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Open and Unlocked
Limit: 1000
ScreenTitle: Tickets Status View
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Legacywatcher###DefaultConfig
Default ticket list configuration for the My Watched Tickets static type.
This setting is not active by default.
Default value:
---
ActiveFilters:
AgentWatcher:
Value: 1
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 2
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
New:
AgentTicketFlagSeen:
Value: 1
Reached:
StateType:
Value:
- pending reminder
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: After
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: New
Limit: 1000
ScreenTitle: My Watched Tickets
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Queues###DefaultConfig
Default ticket list configuration for the Tickets in My Queues static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters:
AgentQueues:
Value: 1
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 2
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unlocked
Limit: 1000
ScreenTitle: Tickets in My Queues
SortBy:
- Column: Priority
Direction: Down
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Reminders###DefaultConfig
Default ticket list configuration for the Tickets with Reached Reminders static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters:
TicketPending_DateTimeRelative:
Value:
Format: minute
Point: 1
Start: Before
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 2
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unlocked
Limit: 1000
ScreenTitle: Tickets with Reached Reminders
SortBy:
- Column: PendingTime
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Static###DefaultConfig
Default ticket list configuration for the default static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 0
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
Watchlists:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
- Watchlists
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Unlocked###DefaultConfig
Default ticket list configuration for the Unlocked Tickets static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters:
LockIDs:
Value:
- 1
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Closed:
StateType:
Value: Closed
Unresolved:
StateType:
Value: Open
HideAvailableFilters: []
ItemsPerPage: 25
LastUsedFilterPreset: Unresolved
Limit: 1000
ScreenTitle: Unlocked Tickets
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::TicketList::Unresolved###DefaultConfig
Default ticket list configuration for the Unresolved Tickets static type.
This setting can not be deactivated.
Default value:
---
ActiveFilters:
StateType:
Value: Open
AllowGETConfig:
- VisibleColumns
- SortBy
- ActiveFilters
- FilterPresets
- ItemsPerPage
- FilterPresetSelected
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Changeable: 1
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 2
CustomerName:
IsVisible: 1
CustomerUserID:
IsInlineEditable: 0
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
LivePeople:
IsVisible: 2
Lock:
IsInlineEditable: 0
IsVisible: 2
Owner:
IsInlineEditable: 0
IsVisible: 2
PendingTime:
IsVisible: 1
Priority:
IsInlineEditable: 0
IsVisible: 2
Queue:
IsInlineEditable: 0
IsVisible: 2
Responsible:
IsInlineEditable: 0
IsVisible: 1
SLA:
IsInlineEditable: 0
IsVisible: 1
Sender:
IsVisible: 2
Service:
IsInlineEditable: 0
IsVisible: 1
State:
IsInlineEditable: 0
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 1
Title:
IsVisible: 2
Type:
IsInlineEditable: 0
IsVisible: 1
Watch:
IsVisible: 2
DefaultColumnOrder:
- LivePeople
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
FilterPresets:
Locked:
LockIDs:
Value:
- 2
Unlocked:
LockIDs:
Value:
- 1
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
ScreenTitle: Unresolved Tickets
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
WebApp::API::Agent::TicketList::ExtendedSearchCondition
Allows extended search conditions in the ticket list filters. With this feature you can search e. g. ticket title with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.
This setting can not be deactivated.
Default value:
1
