Use the following predefined processes in the IT service management disciplines of service design, service operation and service transition:
Service Design:
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Availability Management (proactive)
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Availability Management (reactive)
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Catalog Management
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Continuity Management
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Service Design Coordination (individual design)
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Service Level Management
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Supplier Management
Service Operation:
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Access Management
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Event Management
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Incident Management
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Problem Management
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Request Fulfillment Management
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Service Validation and Testing
Service Transition:
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Change Evaluation
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Knowledge Management
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Release and Deployment Management
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Service Asset and Configuration Management
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Service Transition Planning and Support
- Benefits
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Continual service improvement (CSI) through pre-defined ITIL processes.
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Higher efficiency and quality through proven ITIL-inspired processes.
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- Target Groups
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Customer service
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Facility management
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IT
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IT service
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Security management
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Service providers
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- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSReady2AdoptITSMProcesses
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Note
This feature requires the Configuration Management feature.