Ready2Adopt ITSM Processes

Use the following predefined processes in the IT service management disciplines of service design, service operation and service transition:

Service Design:

  • Availability Management (proactive)

  • Availability Management (reactive)

  • Catalog Management

  • Continuity Management

  • Service Design Coordination (individual design)

  • Service Level Management

  • Supplier Management

Service Operation:

  • Access Management

  • Event Management

  • Incident Management

  • Problem Management

  • Request Fulfillment Management

  • Service Validation and Testing

Service Transition:

  • Change Evaluation

  • Knowledge Management

  • Release and Deployment Management

  • Service Asset and Configuration Management

  • Service Transition Planning and Support

  • Continual service improvement (CSI) through pre-defined ITIL processes.

  • Higher efficiency and quality through proven ITIL-inspired processes.

Target Groups
  • Customer service

  • Facility management

  • IT

  • IT service

  • Security management

  • Service providers

Available in Service Package

Package Name in OTRS Package Manager
  • OTRSReady2AdoptITSMProcesses


This feature requires the Configuration Management feature.

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