LinkObject::EventModulePost###0100-PushEventQueue
Listens to LinkObjectLinkAdd and LinkObjectLinkDelete and emits a LinkObjectLinkUpdate event to update the frontend.
This setting can not be deactivated.
Default value:
---
Event: (LinkObjectLinkAdd|LinkObjectLinkDelete)
Module: Kernel::System::LinkObject::Event::PushEventQueue
Transaction: '0'
LinkObject::EventModulePost###9900-GenericInterface
Performs the configured action for each event (as an Invoker) for each configured web service.
Default value:
---
Event: ''
Module: Kernel::GenericInterface::Event::Handler
Transaction: '1'
LinkObject::IgnoreLinkedTicketStateTypes
Defines, which tickets of which ticket state types should not be listed in linked ticket lists.
Default value:
---
- merged
- removed
LinkObject::PossibleLink###0200
Links 2 tickets with a “Normal” type link.
Default value:
---
Object1: Ticket
Object2: Ticket
Type: Normal
LinkObject::PossibleLink###0201
Links 2 tickets with a “ParentChild” type link.
Default value:
---
Object1: Ticket
Object2: Ticket
Type: ParentChild
LinkObject::PossibleLink###1200
Links appointments and tickets with a “Normal” type link.
Default value:
---
Object1: Appointment
Object2: Ticket
Type: Normal
LinkObject::PossibleLink###1300
Links appointments and tickets with a “Normal” type link.
Default value:
---
Object1: Appointment
Object2: FAQ
Type: Normal
LinkObject::PossibleLink###8301
Defines that a “FAQ” object can be linked with other “FAQ” objects using the “Normal” link type.
Default value:
---
Object1: FAQ
Object2: FAQ
Type: Normal
LinkObject::PossibleLink###8302
Defines that a “FAQ” object can be linked with other “FAQ” objects using the “ParentChild” link type.
Default value:
---
Object1: FAQ
Object2: FAQ
Type: ParentChild
LinkObject::PossibleLink###8303
Defines that a “FAQ” object can be linked with other “Ticket” objects using the “Normal” link type.
Default value:
---
Object1: FAQ
Object2: Ticket
Type: Normal
LinkObject::PossibleLink###8304
Defines that a “FAQ” object can be linked with other “Ticket” objects using the “ParentChild” link type.
Default value:
---
Object1: FAQ
Object2: Ticket
Type: ParentChild
LinkObject::Type###Normal
Defines the link type ‘Normal’. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
This setting can not be deactivated.
Default value:
---
SourceName: Normal
TargetName: Normal
LinkObject::Type###ParentChild
Defines the link type ‘ParentChild’. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
This setting can not be deactivated.
Default value:
---
SourceName: Parent
TargetName: Child
LinkObject::TypeGroup###0001
Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a ‘Normal’ link with ticket B, then these tickets could not be additionally linked with link of a ‘ParentChild’ relationship.
Default value:
---
- Normal
- ParentChild
AgentFrontend::LinkObject::CalendarAppointment###DefaultConfig
Default configuration for the Add Links action for type appointment.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: CalendarAppointment
Columns:
Age:
IsVisible: 1
AllDay:
IsVisible: 1
ChangeBy:
IsVisible: 1
ChangeTime:
IsVisible: 1
CreateBy:
IsVisible: 1
CreateTime:
IsVisible: 1
Description:
IsVisible: 1
EndTime:
IsVisible: 2
Location:
IsVisible: 2
StartTime:
IsVisible: 2
Title:
IsVisible: 2
DefaultColumnOrder:
- Title
- Description
- Location
- StartTime
- EndTime
- AllDay
- Age
- CreateTime
- CreateBy
- ChangeTime
- ChangeBy
DefaultFilterPresetFields:
Location:
Value: ''
Title:
Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: CreateTime
Direction: Down
Type: BusinessObject
AgentFrontend::LinkObject::KnowledgeBaseArticle###DefaultConfig
Default configuration for the Add Links action for type knowledge base article.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: KnowledgeBaseArticle
Columns:
Age:
IsVisible: 1
Category:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
Language:
IsVisible: 1
Number:
IsVisible: 2
State:
IsVisible: 2
Title:
IsVisible: 2
Valid:
IsVisible: 1
DefaultColumnOrder:
- Number
- Title
- Category
- Language
- State
- Valid
- Created
- Age
- Changed
DefaultFilterPresetFields:
CategoryIDs:
Value: []
Number:
Value: ''
Title:
Value: ''
FilterPresets: {}
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
AgentFrontend::LinkObject::Ticket###DefaultConfig
Default configuration for the Add Links action for type ticket.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: Ticket
Columns:
Age:
IsVisible: 1
Changed:
IsVisible: 1
Created:
IsVisible: 2
CustomerCompanyName:
IsVisible: 1
CustomerID:
IsVisible: 1
CustomerName:
IsVisible: 1
CustomerUserID:
IsVisible: 1
EscalationResponseTime:
IsVisible: 1
EscalationSolutionTime:
IsVisible: 1
EscalationTime:
IsVisible: 1
EscalationUpdateTime:
IsVisible: 1
Lock:
IsVisible: 1
Owner:
IsVisible: 1
PendingTime:
IsVisible: 1
Priority:
IsVisible: 2
Queue:
IsVisible: 2
Responsible:
IsVisible: 1
SLA:
IsVisible: 1
Sender:
IsVisible: 1
Service:
IsVisible: 1
State:
IsVisible: 2
Subject:
IsVisible: 1
TicketNumber:
IsVisible: 2
Title:
IsVisible: 2
Type:
IsVisible: 1
Watch:
IsVisible: 1
DefaultColumnOrder:
- TicketNumber
- Title
- Priority
- Created
- Age
- Changed
- State
- PendingTime
- EscalationTime
- EscalationUpdateTime
- EscalationResponseTime
- EscalationSolutionTime
- Sender
- Subject
- Lock
- Queue
- Owner
- Responsible
- CustomerID
- CustomerCompanyName
- CustomerName
- CustomerUserID
- Type
- Service
- SLA
- Watch
DefaultFilterPresetFields:
TicketNumber:
Value: ''
Title:
Value: ''
FilterPresets:
Closed:
StateType:
Value: Closed
Open:
StateType:
Value: Open
HideAvailableFilters: []
ItemsPerPage: 10
LastUsedFilterPreset: Open
Limit: 1000
SortBy:
- Column: Created
Direction: Down
Type: BusinessObject
