AgentFrontend::GenericNotifyModule::Notifications
Defines the notifications shown by the generic notify module in the agent interface. The “Name” defines the name of the notification. Via “Active” flag, it is possible to disable notifications. The “Phases” can be “AppLoad”, “Polling” or “PostAuth” (it is possible to combine phases via |). The “NotifyType” can only be “Toast” or “Alert”. It is possible to set “Dismissible” to 0 (non-dismissible notification) or 1 (dismissible notification). Possible values for “Priority” are “Info”, “Warning”, “Error” or “Success”. The content of the notification can be entered in the “Text” or a text file can be defined in the “File” key (must be located under “$OTRS_HOME/var/notifications” and setting must contain only the file name, not full path). The “Title” will be used as title of the shown notification. Furthermore it is possible to specify a link via the “Link” key in combination with a link target. Possible values of “LinkTarget” are for example “_blank” or “_self”.
This setting can not be deactivated.
Default value:
---
- Active: '0'
Dismissible: '0'
File: notify.txt
Link: https://www.otrs.com
LinkTarget: _blank
Name: MyNotification
NotifyType: Toast
Phases: AppLoad|Polling
Priority: Warning
Text: The OTRS Website
Title: OTRS
AgentFrontend::NotifyModule###2000-UID-Check
Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you should not work as admin).
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::Agent::UIDCheck
Name: UIDCheck
AgentFrontend::NotifyModule###5500-OutofOffice-Check
Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::Agent::OutofOfficeCheck
Name: OutofOffice-Check
AgentFrontend::NotifyModule###7000-AgentTimeZone-Check
Defines the module to display a notification in the agent interface, if the agent has not selected a time zone yet.
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::Agent::UserTimeZoneCheck
Name: AgentTimeZone-Check
AgentFrontend::NotifyModule###9000-Generic
Defines the module that shows a generic notification in the agent interface.
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::Agent::Generic
AgentFrontend::NotifyModule::PollingInterval
The polling interval for the notify modules in seconds.
This setting can not be deactivated.
Default value:
180
ExternalFrontend::GenericNotifyModule::Notifications
Defines the notifications shown by the generic notify module in the external interface. The “Name” defines the name of the notification. Via “Active” flag, it is possible to disable notifications. The “Phases” can be “AppLoad”, “Polling” or “PostAuth” (it is possible to combine phases via |). It is possible to set “Dismissible” to 0 (non-dismissible notification) or 1 (dismissible notification). Possible values for “Priority” are “Info”, “Warning”, “Error” or “Success”. If the “Public” key is set to 0, the notification is shown only for the logged in customer users, and with the value of 1 the notification is shown to everyone. The content of the notification can be entered in the “Text” or a text file can be defined in the “File” key (must be located under “$OTRS_HOME/var/notifications” and setting must contain only the file name, not full path). The “Title” will be used as title of the shown notification. Furthermore it is possible to specify a link via the “Link” key in combination with a link target. Possible values of “LinkTarget” are for example “_blank” or “_self”.
This setting can not be deactivated.
Default value:
---
- Active: '0'
Dismissible: '0'
File: notify.txt
Link: https://www.otrs.com
LinkTarget: _blank
Name: MyNotification
Phases: AppLoad|Polling
Priority: Warning
Public: '1'
Text: The OTRS Website
Title: OTRS
ExternalFrontend::NotifyModule###1000-UserTimeZoneCheck
Defines the module to display a notification in the external interface, if the user has not set a time zone.
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::External::UserTimeZoneCheck
Name: UserTimeZoneCheck
ExternalFrontend::NotifyModule###9000-Generic
Defines the module that shows generic notifications in the external interface.
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::External::Generic
ExternalFrontend::NotifyModule###9001-CustomerLDAPPassword-Check
Defines the module to display a notification in the external interface, if the password is about to expire.
This setting can not be deactivated.
Default value:
---
Module: Kernel::WebApp::Util::NotifyModule::External::UserLDAPPasswordCheck
Name: LDAPPasswordCheck
ExternalFrontend::NotifyModule::PollingInterval
The polling interval for the notify modules in seconds.
This setting can not be deactivated.
Default value:
180
