AgentFrontend::Calendar::Action###AddAppointment
Registration of the Add Appointment action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Organization
ClusterPriority: '100'
Component: AddAppointment
Description: Add an appointment
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Calendar::AddAppointment
Name: Add Appointment
AgentFrontend::Calendar::Action###EditAppointment
Registration of the Edit Appointment action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group.
This setting can not be deactivated.
Default value:
---
Component: EditAppointment
Description: Edit an appointment
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Calendar::EditAppointment
Name: Edit Appointment
AgentFrontend::CustomerCompany::Action###AddCustomerUser
Registration of the Add Customer User action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: People
ClusterPriority: '300'
Component: AddCustomerUser
Description: Add customer user
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerCompany::AddCustomerUser
Name: Add Customer User
AgentFrontend::CustomerCompany::Action###Edit
Registration of the Edit Customer action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Organization
ClusterPriority: '200'
Component: Edit
Description: Edit this customer
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerCompany::Edit
Name: Edit Customer
AgentFrontend::CustomerUser::Action###Chat
Registration of the Start Chat action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '400'
Component: Chat
Description: Start chat
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerUser::Chat
Name: Start Chat
AgentFrontend::CustomerUser::Action###Edit
Registration of the Edit Customer User action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Organization
ClusterPriority: '100'
Component: Edit
Description: Edit customer user
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerUser::Edit
Name: Edit Customer User
AgentFrontend::CustomerUser::Action###EmailTicket
Registration of the Create Email Ticket action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '200'
Component: EmailTicket
Description: Create email ticket
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerUser::EmailTicket
Name: Create Email Ticket
AgentFrontend::CustomerUser::Action###PhoneTicket
Registration of the Create Phone Ticket action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '100'
Component: PhoneTicket
Description: Create phone ticket
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerUser::PhoneTicket
Name: Create Phone Ticket
AgentFrontend::CustomerUser::Action###SMSTicket
Registration of the Create SMS Ticket action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '300'
Component: SMSTicket
Description: Create SMS ticket
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerUser::SMSTicket
Name: Create SMS Ticket
AgentFrontend::CustomerUser::Action###SwitchToCustomerUser
Registration of the Login as Customer User action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Views
ClusterPriority: '100'
Component: SwitchToCustomerUser
Description: Login as customer user
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::CustomerUser::SwitchToCustomerUser
Name: Login as Customer User
AgentFrontend::KnowledgeBaseArticle::Action###Delete
Registration of the Delete Knowledge Base Article action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
Default value:
---
ClusterName: Organization
ClusterPriority: '300'
Component: Delete
Description: Delete this knowledge base article
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::KnowledgeBaseArticle::Delete
Name: Delete Knowledge Base Article
AgentFrontend::KnowledgeBaseArticle::Action###Edit
Registration of the Edit Knowledge Base Article action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
Default value:
---
ClusterName: Organization
ClusterPriority: '100'
Component: Edit
Description: Edit this knowledge base article
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::KnowledgeBaseArticle::Edit
Name: Edit Knowledge Base Article
AgentFrontend::KnowledgeBaseArticle::Action###History
Registration of the View History action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
Default value:
---
ClusterName: Views
ClusterPriority: '100'
Component: History
Description: Show the history for this knowledge base article
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::KnowledgeBaseArticle::History
Name: View History
AgentFrontend::KnowledgeBaseArticle::Action###Link
Registration of the Link Objects action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
Default value:
---
ClusterName: Organization
ClusterPriority: '200'
Component: Link
Description: Link this knowledge base article
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::KnowledgeBaseArticle::Link
Name: Link Objects
AgentFrontend::KnowledgeBaseArticle::Action###Print
Registration of the Print Knowledge Base Article action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
Default value:
---
ClusterName: Views
ClusterPriority: '200'
Component: Print
Description: Print this knowledge base article
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::KnowledgeBaseArticle::Print
Name: Print Knowledge Base Article
AgentFrontend::KnowledgeBaseArticle::Action::Custom
Registration of the custom knowledge base article actions.
This setting is not active by default.
Default value:
--- {}
