AdminInterfaceAccessGroup
Defines agent groups where the agent needs rw permissions to access the administrator interface.
This setting can not be deactivated.
Default value:
---
- admin
AgentFrontend::CustomerCompanyAddressBookList::PermissionGroup
Defines user groups that are allowed to access the customer company address book. Leave this empty if you do not want to restrict access.
This setting can not be deactivated.
Default value:
--- []
AgentFrontend::CustomerUserAddressBookList::PermissionGroup
Defines user groups that are allowed to access the customer user address book. Leave this empty if you do not want to restrict access.
This setting can not be deactivated.
Default value:
--- []
EditAnotherUsersPreferencesGroup
Specifies the group where the user needs rw permissions so that they can edit other users preferences.
This setting can not be deactivated.
Default value:
admin
SwitchToCustomer
Allows administrator users to login as a specific customer user via the agent interface. If OIDC login is configured, this feature is disabled.
This setting can not be deactivated.
Default value:
0
SwitchToCustomer::PermissionGroup
Specifies the group where the user needs “rw” permissions so that he can access the “switch to customer” feature.
This setting can not be deactivated.
Default value:
admin
SwitchToUser
Allows administrator users to login as an other user via the agent interface. If OIDC login is configured, this feature is disabled.
This setting can not be deactivated.
Default value:
0
System::Customer::Permission
Defines the available permissions to customers within the application. If more permissions are needed, they can be entered here. Permissions must be hard coded to be effective. The following permissions are provided built-in: “ro”, “create”, and “rw”. The “rw” must be the last entry in the permission list.
This setting can not be deactivated.
Default value:
---
- ro
- rw
System::Permission
Defines the available permissions to agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. The following permissions are provided built-in: “ro”, “move_into”, “create”, “note”, “owner”, “priority”, “chat_observer”, “chat_participant”, “chat_owner”, “bounce”, “close”, “compose”, “customer”, “forward”, “pending”, “phone”, “responsible”, and “rw”. The “rw” must be the last entry in the permission list. Packages can also add permissions to the system. Please read the package documentation for more information.
This setting can not be deactivated.
Default value:
---
- ro
- move_into
- create
- note
- owner
- priority
- chat_observer
- chat_participant
- chat_owner
- rw
CustomerTicket::Permission###1-GroupCheck
Module to check the group permissions for customer access to tickets.
Default value:
---
Granted: '0'
Module: Kernel::System::Ticket::CustomerPermission::GroupCheck
Required: '1'
CustomerTicket::Permission###2-CustomerUserIDCheck
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck
Required: '0'
CustomerTicket::Permission###3-CustomerIDCheck
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerIDCheck
Required: '0'
CustomerTicket::Permission###4-CustomerGroupCheck
Module to grant access if the CustomerID of the customer has necessary group permissions.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::CustomerPermission::CustomerGroupCheck
Required: '0'
Ticket::Permission###0-AAACustomerGroupUserRestrict
Module intended to limit access for agents who possess a group defined in the ‘DedicatedAgentToCustomerGroups’ setting but not shared with the customer of ticket.
Default value:
---
Granted: '0'
Module: Kernel::System::Ticket::Permission::CustomerGroupUserRestrict
Required: '1'
Ticket::Permission###1-OwnerCheck
Module to grant access to the owner of a ticket.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::OwnerCheck
Required: '0'
Ticket::Permission###2-ResponsibleCheck
Module to grant access to the agent responsible of a ticket.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::ResponsibleCheck
Required: '0'
Ticket::Permission###3-GroupCheck
Module to check the group permissions for the access to tickets.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::GroupCheck
Required: '0'
Ticket::Permission###4-WatcherCheck
Module to grant access to the watcher agents of a ticket.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::WatcherCheck
Required: '0'
Ticket::Permission###5-CreatorCheck
Module to grant access to the creator of a ticket.
This setting is not active by default.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::CreatorCheck
Required: '0'
Ticket::Permission###6-InvolvedCheck
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
This setting is not active by default.
Default value:
---
Granted: '1'
Module: Kernel::System::Ticket::Permission::InvolvedCheck
Required: '0'
Ticket::Permission::CreatorCheck::Queues
Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Ticket::Permission::InvolvedCheck::Queues
Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Ticket::Permission::OwnerCheck::Queues
Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
Ticket::Permission::ResponsibleCheck::Queues
Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.
This setting is not active by default.
Default value:
---
Misc: note
Postmaster: ro, move, note
Raw: rw
