ChatEngine::Active
Activates chat support.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDecayTime
Number of days after chat will be deleted.
Default value:
365
ChatEngine::ChatDirection::AgentToAgent
Makes it possible to start a chat with an agent from the agent interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDirection::AgentToCustomer
Makes it possible to start a chat with a customer from the agent interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDirection::CustomerToAgent
Makes it possible to start a chat with an agent from the external interface as authenticated user.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatDirection::PublicToAgent
Makes it possible to start a chat with an agent from the external interface as unauthenticated user.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatOrder
Defines the order of chat windows.
This setting can not be deactivated.
Default value:
1
ChatEngine::ChatTTL
Number of hours after closed chat will be deleted.
Default value:
24
ChatEngine::DefaultAgentName
Default agent name in the external interface. If enabled, the real name of the agent will not be visible to users while using the chat.
This setting is not active by default.
Default value:
Support Agent
ChatEngine::DefaultChatChannel
Name of default chat channel. If this channel does not exist, it will be created automatically. Please do not create a chat channel with the same name as default chat channel. The default channel won’t be displayed, if chat channels are enabled in the external interface. All agent to agent chats will be in the default channel.
This setting can not be deactivated.
Default value:
Default channel
ChatEngine::ExternalFrontend::AllowChatChannels
Defines if users in the external interface are able to select Chat Channel. If not, chat will be created in default Chat Channel.
This setting can not be deactivated.
Default value:
1
ChatEngine::ExternalFrontend::AvailabilityCheck
Allow users to select only channels that have available agent(s) in the external interface.
This setting can not be deactivated.
Default value:
1
ChatEngine::ExternalFrontend::NoAnswerThreshold
Defines the period of time (in minutes) before no answer message is displayed to the users in the external interface.
This setting can not be deactivated.
Default value:
5
ChatEngine::PermissionGroup::ChatReceivingAgents
Agent group that can accept chat requests and chat.
This setting can not be deactivated.
Default value:
users
ChatEngine::PermissionGroup::ChatStartingAgents
Agent group that can create chat requests.
This setting can not be deactivated.
Default value:
users
Chat::EventModulePost###1100-PushEventQueue
Marks down the object involved on the event.
This setting can not be deactivated.
Default value:
---
Event: ''
Module: Kernel::System::Chat::Event::PushEventQueue
