Core β†’ Chat

ChatEngine::Active

Activates chat support.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDecayTime

Number of days after chat will be deleted.

Default value:

365

ChatEngine::ChatDirection::AgentToAgent

Makes it possible to start a chat with an agent from the agent interface.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDirection::AgentToCustomer

Makes it possible to start a chat with a customer from the agent interface.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDirection::CustomerToAgent

Makes it possible to start a chat with an agent from the external interface as authenticated user.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatDirection::PublicToAgent

Makes it possible to start a chat with an agent from the external interface as unauthenticated user.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatOrder

Defines the order of chat windows.

This setting can not be deactivated.

Default value:

1

ChatEngine::ChatTTL

Number of hours after closed chat will be deleted.

Default value:

24

ChatEngine::DefaultAgentName

Default agent name in the external interface. If enabled, the real name of the agent will not be visible to users while using the chat.

This setting is not active by default.

Default value:

Support Agent

ChatEngine::DefaultAgentNameNumbers

Defines if numbers should be appended to DefaultAgentName. If enabled, together with DefaultAgentName will be numbers (e.g. 1,2,3,…).

This setting can not be deactivated.

Default value:

1

ChatEngine::DefaultChatChannel

Name of default chat channel. If this channel does not exist, it will be created automatically. Please do not create a chat channel with the same name as default chat channel. The default channel won’t be displayed, if chat channels are enabled in the external interface. All agent to agent chats will be in the default channel.

This setting can not be deactivated.

Default value:

Default channel

ChatEngine::ExternalFrontend::AllowChatChannels

Defines if users in the external interface are able to select Chat Channel. If not, chat will be created in default Chat Channel.

This setting can not be deactivated.

Default value:

1

ChatEngine::ExternalFrontend::AvailabilityCheck

Allow users to select only channels that have available agent(s) in the external interface.

This setting can not be deactivated.

Default value:

1

ChatEngine::ExternalFrontend::NoAnswerThreshold

Defines the period of time (in minutes) before no answer message is displayed to the users in the external interface.

This setting can not be deactivated.

Default value:

5

ChatEngine::PermissionGroup::ChatReceivingAgents

Agent group that can accept chat requests and chat.

This setting can not be deactivated.

Default value:

users

ChatEngine::PermissionGroup::ChatStartingAgents

Agent group that can create chat requests.

This setting can not be deactivated.

Default value:

users

Chat::EventModulePost###1100-PushEventQueue

Marks down the object involved on the event.

This setting can not be deactivated.

Default value:

---
Event: ''
Module: Kernel::System::Chat::Event::PushEventQueue
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