AgentFrontend::Ticket::Action::EmailOutbound###EnhancedRecipientField
Enables an additional icon next to the address book icon in the Send Email Outbound action. If this icon is clicked, the recipient field will be automatically filled with the customer user assigned to the ticket.
Default value:
0
AgentFrontend::Ticket::Action::EmailOutbound###FormDraft
Allows to save the current work in the Send Email Outbound action as draft.
Default value:
1
