Advanced Ticket Overview

With this feature you receive an additional way to view linked items. To see linked objects and tickets, you just have to move the mouse over the chain icon in the Related column of your ticket list, which is visible if the ticket contains linked items of any sort. Hovering the mouse cursor over the chain icon will open a pop-up showing all linked items grouped by type. To name a few: appointments, configuration items, knowledge items, or linked tickets.

In the pop-up you can directly open the drop-down of each linked item group by clicking on them. You can set the columns for each object and of course, it is possible to directly open the linked ticket or object from the pop-up. So with the new extended ticket overview, agents get a much easier overview of linked items, saving them a lot of time and effort.

  • Time saving.

  • Less effort.

  • Better overview.

Target Groups
  • Customer service

  • IT service

  • Sales departments

  • Facility management

  • Human resources

  • Logistics

Available in Service Package

Package Name in OTRS Package Manager
  • OTRSAdvancedTicketOverview

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