Core โ†’ Base

ReferenceData::OwnCountryList

This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.

This setting is not active by default.

Default value:

---
AT: Austria
CH: Switzerland
DE: Germany

AdvancedEditor

Enables TemplateToolkit code snippets in Rich Text editor of the templates.

Default value:

0

AgentFrontend::AutoTimeAccounting::ThresholdRed

Time in seconds when the time color switches to red. This value might be higher than โ€œThresholdYellowโ€.

This setting can not be deactivated.

Default value:

120

AgentFrontend::AutoTimeAccounting::ThresholdYellow

Time in seconds when the time color switches to yellow. This value cannot be higher than โ€œThresholdRedโ€.

This setting can not be deactivated.

Default value:

60

AgentFrontend::AutoTimeAccountingActive

Enables or disables the automatic time accounting feature.

This setting can not be deactivated.

Default value:

0

AgentFrontend::Ticket::BlockLoadingRemoteContent

Makes the application block external content loading for agent interface.

This setting can not be deactivated.

Default value:

0

AgentFrontend::Ticket::ShowWarningLoadingRemoteContent

Makes the application show warning external content loading for agent interface.

This setting can not be deactivated.

Default value:

0

AttachmentDownloadType

Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).

This setting can not be deactivated.

Default value:

attachment

DefaultLanguage

Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).

This setting can not be deactivated.

Default value:

en

DefaultTheme

Defines the default front-end (HTML) theme to be used by the administrators.

This setting can not be deactivated.

Default value:

Standard

DefaultTheme::HostBased

It is possible to configure different themes to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in โ€œKeyโ€ should match the domain, and the value in โ€œContentโ€ should be a valid theme on your system. Please see the example entries for the proper form of the regex.

This setting is not active by default.

Default value:

---
host1\.example\.com: SomeTheme1
host2\.example\.com: SomeTheme2

DefaultUsedLanguages

Defines all the languages that are available to the application. Specify only English names of languages here.

This setting can not be deactivated.

Default value:

---
ar_SA: Arabic (Saudi Arabia)
bg: Bulgarian
ca: Catalan
cs: Czech
da: Danish
de: German
el: Greek
en: English (United States)
en_CA: English (Canada)
en_GB: English (United Kingdom)
es: Spanish
es_CO: Spanish (Colombia)
es_MX: Spanish (Mexico)
et: Estonian
fa: Persian
fi: Finnish
fr: French
fr_CA: French (Canada)
gl: Galician
he: Hebrew
hi: Hindi
hr: Croatian
hu: Hungarian
id: Indonesian
it: Italian
ja: Japanese
ko: Korean
lt: Lithuanian
lv: Latvian
mk: Macedonian
ms: Malay
nb_NO: Norwegian
nl: Dutch
pl: Polish
pt: Portuguese
pt_BR: Portuguese (Brasil)
ro: Romanian
ru: Russian
sk_SK: Slovak
sl: Slovenian
sr_Cyrl: Serbian Cyrillic
sr_Latn: Serbian Latin
sv: Swedish
sw: Swahili
th_TH: Thai
tr: Turkish
uk: Ukrainian
vi_VN: Vietnam
zh_CN: Chinese (Simplified)
zh_TW: Chinese (Traditional)

DefaultUsedLanguagesNative

Defines all the languages that are available to the application. Specify only native names of languages here.

This setting can not be deactivated.

Default value:

---
ar_SA: ุงู„ุนูŽุฑูŽุจููŠุฉโ€Ž
bg: ะ‘ัŠะปะณะฐั€ัะบะธ
ca: Catalร 
cs: ฤŒesky
da: Dansk
de: Deutsch
el: ฮ•ฮปฮปฮทฮฝฮนฮบฮฌ
en: English (United States)
en_CA: English (Canada)
en_GB: English (United Kingdom)
es: Espaรฑol
es_CO: Espaรฑol (Colombia)
es_MX: Espaรฑol (Mรฉxico)
et: Eesti
fa: ูุงุฑุณู‰
fi: Suomi
fr: Franรงais
fr_CA: Franรงais (Canada)
gl: Galego
he: ืขื‘ืจื™ืช
hi: เคนเคฟเคจเฅเคฆเฅ€
hr: Hrvatski
hu: Magyar
id: Bahasa Indonesia
it: Italiano
ja: ๆ—ฅๆœฌ่ชž
ko: ํ•œ๊ตญ์–ด
lt: Lietuviลณ kalba
lv: Latvijas
mk: Mะฐะบะตะดะพะฝัะบะธ
ms: Melayu
nb_NO: Norsk bokmรฅl
nl: Nederlandse
pl: Polski
pt: Portuguรชs
pt_BR: Portuguรชs Brasileiro
ro: Romรขnฤƒ
ru: ะ ัƒััะบะธะน
sk_SK: Slovenฤina
sl: Slovenลกฤina
sr_Cyrl: ะกั€ะฟัะบะธ
sr_Latn: Srpski
sv: Svenska
sw: Kiswahili
th_TH: เธ เธฒเธฉเธฒเน„เธ—เธข
tr: Tรผrkรงe
uk: ะฃะบั€ะฐั—ะฝััŒะบะฐ
vi_VN: Viษ†t Nam
zh_CN: ็ฎ€ไฝ“ไธญๆ–‡
zh_TW: ๆญฃ้ซ”ไธญๆ–‡

DefaultViewLines

Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).

This setting can not be deactivated.

Default value:

6000

DefaultViewNewLine

Automated line break in text messages after x number of chars.

This setting can not be deactivated.

Default value:

90

DisableContentSecurityPolicy

Disable HTTP header โ€œContent-Security-Policyโ€ to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

Default value:

0

DisableIFrameOriginRestricted

Disable HTTP header โ€œX-Frame-Options: SAMEORIGINโ€ to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!

Default value:

0

DisableLoginAutocomplete

Disable autocomplete in the login screen.

Default value:

0

ExternalFrontend::Ticket::BlockLoadingRemoteContent

Makes the application block external content loading for external interface.

This setting can not be deactivated.

Default value:

0

ExternalFrontend::Ticket::ShowWarningLoadingRemoteContent

Makes the application show warning external content loading for external interface.

This setting can not be deactivated.

Default value:

0

FirstnameLastnameOrder

Specifies the order in which the firstname and the lastname of agents will be displayed.

This setting can not be deactivated.

Default value:

0

Frontend::DebugMode

Enables or disables the debug mode over frontend interface.

Default value:

0

Frontend::MenuDragDropEnabled

Turns on drag and drop for the main navigation.

This setting can not be deactivated.

Default value:

1

Frontend::PrefixPath

Needed for operation behind a reverse proxy with a prefix path. Specify with leading, but without trailing slash (e.g. โ€˜/prefix/pathโ€™).

This setting can not be deactivated.

Default value:

''

Frontend::TemplateCache

Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!

This setting can not be deactivated.

Default value:

1

Frontend::Themes

Activates the available themes on the system. Value 1 means active, 0 means inactive.

Default value:

---
Lite: '0'
Standard: '1'

HTTPSForceRedirect

Whether to force redirect all requests from http to https protocol. Please check that your web server is configured correctly for https protocol before enable this option.

This setting can not be deactivated.

Default value:

0

HttpType

Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web serverโ€™s settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.

This setting can not be deactivated.

Default value:

http

OTRSDynamicFieldCalculation::CalculationErrorLog

Enables or disables the error logs for dynamic field of type calculation.

Default value:

1

OutOfOfficeMessageTemplate

Defines out of office message template. Two string parameters (%s) available: end date and number of days left.

Default value:

*** out of office until %s (%s d left) ***

WebUploadCacheModule

Selects the module to handle uploads via the web interface. โ€œDBโ€ stores all uploads in the database, โ€œFSโ€ uses the file system.

This setting can not be deactivated.

Default value:

Kernel::System::Web::UploadCache::DB
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