In versions 8.0.10 and higher, no new state is added after installation of the package. However, updating a system from any previous version to 8.0.10 or higher will keep the existing states.

The state management screen is available in the States module of the Ticket Settings group.

State Management Screen

State Management Screen

New State

closed with workaround

This end state is for tickets, that are closed successfully, but with a workaround.

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