Use this screen to manage categories available in the knowledge base articles. A fresh OTRS installation already contains a category by default. The category management screen is available in the FAQ Category module of the Administration group.
![FAQ Category Management Screen](/wp-content/uploads/faq-category-management.png)
Manage FAQ Categories
To add a category:
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Click on the Add category button in the left sidebar.
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Fill in the required fields.
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Click on the Submit button.
![Add Category Screen](/wp-content/uploads/faq-category-add.png)
To edit a category:
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Click on a category in the list of categories.
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Modify the fields.
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Click on the Submit button.
![Edit Category Screen](/wp-content/uploads/faq-category-edit.png)
To delete a category:
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Click on the trash icon in the list of categories.
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Click on the Yes button in the confirmation dialog.
![Delete Category Screen](/wp-content/uploads/faq-category-delete.png)
FAQ Category Settings
The following settings are available when adding or editing this resource. The fields marked with an asterisk are mandatory.
- Name *
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The name of this resource. Any type of characters can be entered to this field including uppercase letters and spaces. The name will be displayed in the overview table.
- Subcategory of
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It is possible to add the new category under an existing one as sub-category. This will be displayed as Parent Category::Child Category.
- Permission *
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Agent groups that can access articles in this category.
- Validity
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Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
- Comment *
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Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.