Agent Interface

Each appointment in a calendar has got a new Visibility field. This field is mandatory and can only be set by an agent. The Visibility field has the following options:

External Restricted

The customer user needs to login in the external interface to see the appointment.


This is the default selection for new appointments that do not show any data of the associated tickets to the customer user. In existing appointments where no visibility value has set is considered also internal and the customer user cannot view the appointment.


Every visitor of the external interface can see the appointment.

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