Any system requires configuration. Configuring a system should be an easy task and the tools for configuration fit-for-purpose.
OTRS offers several administration tools to configure, monitor, control and extend OTRS.
Contents
- Additional Customer User Attribute
- Advanced Editor
- Agent Email Interface
- Allow Program Safe to Run
- Archiving Tickets
- Automatic Time Accounting
- Cache Memcached Fast
- Cookies and Local Storage
- Credit Card Filter
- Creating New Phone Ticket on Incoming Calls
- Custom Language File
- Custom URL Support
- Database Table Optimization
- Delete Attachments
- Escalation Suspend
- External Link Previews
- Hide/Show Dynamic Fields
- Include Custom Scripts
- Inline Editing
- Knowledge Base Article Approval
- LDAP Password Notifications
- Link Object Connector
- OTRS Tags
- Out of Office
- Performance Tuning
- Primary / Secondary
- Process Examples
- Service Management
- System Monitoring
- Ticket Forms
- Ticket Queue Selection
