Any system requires configuration. Configuring a system should be an easy task and the tools for configuration fit-for-purpose.
OTRS offers several administration tools to configure, monitor, control and extend OTRS.
Contents
- Agent Email Interface
- Archiving Tickets
- Knowledge Base Article Approval
- Creating New Phone Ticket on Incoming Calls
- Custom URL Support
- Inline Editing
- External Link Previews
- Additional Customer User Attribute
- XSLT Mapping for Outgoing Emails
- OTRS Tags
- Include Custom Scripts
- Allow Program Safe to Run
- Custom Language File
- Database Table Optimization
- Process Examples
- Cookies and Local Storage
- Credit Card Filter
- Performance Tuning
- Cache Memcached Fast
- LDAP Password Notifications
- Out of Office
- Delete Attachments
- Automatic Time Accounting
- Ticket Queue Selection
- Link Object Connector
- Advanced Editor
- System Monitoring
- Hide/Show Dynamic Fields
- Ticket Forms
- Service Management
