AgentFrontend::KnowledgeBaseArticle::AddToObject::Ticket###IncludeInternal
Include internal fields on a knowledge base article based ticket.
This setting can not be deactivated.
Default value:
0
AgentFrontend::KnowledgeBaseArticle::AddToObject::Ticket###ShowFieldNames
Include the name of each field in a knowledge base article based ticket.
This setting can not be deactivated.
Default value:
1
AgentFrontend::KnowledgeBaseArticle::AddToObject::Ticket###UpdateArticleSubject
Defines if the knowledge base article title should be concatenated to article subject.
This setting can not be deactivated.
Default value:
1
AgentFrontend::KnowledgeBaseArticleAddToObjectList###DefaultConfig
Default configuration for the knowledge base article list which is used for the ticket option to add the knowledge base article content during the ticket creation or inside a ticket action.
This setting can not be deactivated.
Default value:
---
ActiveFilters: {}
AdditionalExportColumns: {}
AvailableDynamicFieldFilters: []
BusinessObjectType: KnowledgeBaseArticle
Columns:
Category:
IsVisible: 2
Changed:
IsVisible: 2
Created:
IsVisible: 1
Language:
IsVisible: 2
Number:
IsVisible: 2
State:
IsVisible: 2
Title:
IsVisible: 2
Valid:
IsVisible: 2
DefaultColumnOrder:
- Number
- Title
- Category
- Language
- State
- Valid
- Created
- Changed
FilterPresets:
For Everyone (public):
StateIDs:
Value:
- 3
Only for Agents (internal):
StateIDs:
Value:
- 1
Only for Customer Users (external):
StateIDs:
Value:
- 2
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: ItemID
Direction: Up
Type: BusinessObject
