WebApp::API::Agent::ConfigItem::BulkFeature###Active
Activates configuration item bulk action feature for the agent interface in order to execute actions to multiple configuration items at the same time.
This setting can not be deactivated.
Default value:
1
WebApp::API::Agent::ConfigItem::BulkFeature###Groups
Enables configuration item bulk action feature only for the listed groups.
This setting is not active by default.
Default value:
---
- admin
- users
- itsm-configitem
AgentFrontend::Ticket::BulkFeature::Attributes###DynamicField
Dynamic fields displayed in the bulk action of the ticket list.
Default value:
--- {}
AgentFrontend::Ticket::BulkFeature::Attributes###IsVisibleForCustomerDefault
Defines whether the note in the bulk action of the ticket list is visible to the customer user by default.
Default value:
0
AgentFrontend::Ticket::BulkFeature::Attributes###Owner
Defines whether the ticket owner can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###Priority
Defines whether the ticket priority can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###PriorityDefault
Defines the default ticket priority in the bulk action of the ticket list.
This setting is not active by default.
Default value:
3 normal
AgentFrontend::Ticket::BulkFeature::Attributes###Responsible
Defines whether the responsible agent can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###State
Defines whether the ticket state can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###StateDefault
Defines the default ticket state in the bulk action of the ticket list.
This setting is not active by default.
Default value:
open
AgentFrontend::Ticket::BulkFeature::Attributes###TicketType
Defines whether the ticket type can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::TicketList::Bulk###StateType
Defines the possible ticket state types in the bulk action of the ticket list.
This setting can not be deactivated.
Default value:
---
- open
- closed
- pending reminder
- pending auto
WebApp::API::Agent::Ticket::BulkFeature###Active
Activates ticket bulk action feature for the agent interface in order to execute actions to multiple tickets at the same time.
This setting can not be deactivated.
Default value:
1
WebApp::API::Agent::Ticket::BulkFeature###Groups
Enables ticket bulk action feature only for the listed groups.
This setting can not be deactivated.
Default value:
---
- admin
- users
WebApp::API::Agent::Ticket::BulkFeature###RequiredLock
Defines whether executing the ticket bulk actions requires the tickets to be locked.
This setting can not be deactivated.
Default value:
1
