AgentFrontend::Ticket::BulkFeature::Attributes###DynamicField
Dynamic fields displayed in the bulk action of the ticket list.
Default value:
--- {}
AgentFrontend::Ticket::BulkFeature::Attributes###IsVisibleForCustomerDefault
Defines whether the note in the bulk action of the ticket list is visible to the customer user by default.
Default value:
0
AgentFrontend::Ticket::BulkFeature::Attributes###Owner
Defines whether the ticket owner can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###Priority
Defines whether the ticket priority can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###PriorityDefault
Defines the default ticket priority in the bulk action of the ticket list.
This setting is not active by default.
Default value:
3 normal
AgentFrontend::Ticket::BulkFeature::Attributes###Responsible
Defines whether the responsible agent can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###State
Defines whether the ticket state can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::Ticket::BulkFeature::Attributes###StateDefault
Defines the default ticket state in the bulk action of the ticket list.
This setting is not active by default.
Default value:
open
AgentFrontend::Ticket::BulkFeature::Attributes###TicketType
Defines whether the ticket type can be selected in the bulk action of the ticket list.
Default value:
1
AgentFrontend::TicketList::Bulk###StateType
Defines the possible ticket state types in the bulk action of the ticket list.
This setting can not be deactivated.
Default value:
---
- open
- closed
- pending reminder
- pending auto
WebApp::API::Agent::Ticket::BulkFeature###Active
Activates ticket bulk action feature for the agent interface in order to execute actions to multiple tickets at the same time.
This setting can not be deactivated.
Default value:
1
WebApp::API::Agent::Ticket::BulkFeature###Groups
Enables ticket bulk action feature only for the listed groups.
This setting can not be deactivated.
Default value:
---
- admin
- users
WebApp::API::Agent::Ticket::BulkFeature###RequiredLock
Defines whether executing the ticket bulk actions requires the tickets to be locked.
This setting can not be deactivated.
Default value:
1
