Process Management Article Email

This feature makes it possible to add email addresses to process management articles, as well as send them via email. This guarantees a more direct communication straight from the process and therefore increases the transparency of the process communication.

  • More flexible usage of the OTRS process management.

  • Direct communication with customers or other agents straight from the process.

  • Greater transparency for customers or other agents regarding the process step their request is in.

  • More interactivity with the customer or other agents during the process.

  • More efficient design of your business processes.

Target Groups
  • Process managers

  • External IT

  • Internal IT

  • Customer service

  • Facility management

  • And many more

Available in Service Package

Package Name in OTRS Package Manager
  • OTRSProcessManagementArticleEmail

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