AgentFrontend::Ticket::ComposeAddCustomerAddress
Adds the customer user’s email address to recipients in the ticket compose screen of the agent interface. The customer user’s email address will not be added if the article is not visible to customer.
This setting can not be deactivated.
Default value:
1
AgentFrontend::Ticket::ComposeReplaceSenderAddress
Replaces the original sender with current customer’s email address on compose answer in the ticket compose screen of the agent interface.
This setting can not be deactivated.
Default value:
0
AgentFrontend::Ticket::Quote
Defines the used character for plain text email quotes in the ticket actions. If this is empty or inactive, original emails will not be quoted but appended to the response.
Default value:
>
AgentFrontend::Ticket::ResponseFormat
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
This setting can not be deactivated.
Default value:
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.CreateTime | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
AgentFrontend::Ticket::ResponseQuoteMaxLines
Defines the maximum number of quoted lines to be added to responses.
This setting is not active by default.
Default value:
99
Ticket::Frontend::Quote
Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.
Default value:
>
