OTRS::ITSM Administration Manual October 25, 2023 This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany. Contents Introduction Service Management Administrator Interface Ticket Settings Criticality ↔ Impact ↔ Priority Service Level Agreements Services States Types Users, Groups & Roles Groups Processes & Automation Dynamic Fields Administration General Catalog System Configuration Agent Interface Tickets Create Ticket Ticket Detail View Services Service List Service Detail View Service Level Agreements Service Level Agreement List Service Level Agreement Detail View Statistics and Reports Statistics External Interface Configuration Management Administrator Interface Users, Groups & Roles Groups Processes & Automation Process Management Web Services Administration General Catalog Import and Export System Configuration CMDB Settings Configuration Items Agent Interface Configuration Items Create Configuration Item Configuration Item List Configuration Item Detail View Customers Customer Users External Interface FacebookXEmailLinkedIn
