OTRS::ITSM Administration Manual October 7, 2024 This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany. Contents Introduction Configuration Management Administrator Interface Users, Groups & Roles Groups Processes & Automation Process Management Web Services Administration General Catalog Import and Export System Configuration CMDB Settings Configuration Items Agent Interface Configuration Items Create Configuration Item Configuration Item List Configuration Item Detail View Customers Customer Users External Interface FacebookXEmailLinkedIn
