ChatEngine::ExternalFrontend::NoAvailableAgentsDescription
Defines a reference message for the button.
This setting can not be deactivated.
Default value:
''
ChatFrontend::ExternalScripts
Defines the list of external script resources that will be included in the chat app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).
This setting can not be deactivated.
Default value:
--- []
ChatFrontend::InlineScripts
Defines the list of inline scripts that will be included in the chat app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).
This setting can not be deactivated.
Default value:
--- []
ExternalFrontend::CustomizationColors
List of colors in hexadecimal RGB which will be available for selection during customization of the external interface. Make sure the colors are dark enough so white text can be overlayed on them.
Default value:
---
- '#000000'
- '#1E1E1E'
- '#3A3A3A'
- '#545453'
- '#6E6E6E'
- '#878687'
- '#888787'
- '#A09FA0'
- '#B8B8B8'
- '#D0D0D0'
- '#E8E8E8'
- '#FFFFFF'
- '#891100'
- '#894800'
- '#888501'
- '#458401'
- '#028401'
- '#018448'
- '#008688'
- '#004A88'
- '#001888'
- '#491A88'
- '#891E88'
- '#891648'
- '#FF2101'
- '#FF8802'
- '#FFFA03'
- '#83F902'
- '#05F802'
- '#03F987'
- '#00FDFF'
- '#008CFF'
- '#002EFF'
- '#8931FF'
- '#FF39FF'
- '#FF2987'
- '#FF726E'
- '#FFCE6E'
- '#FFFB6D'
- '#CEFA6E'
- '#68F96E'
- '#68FDFF'
- '#68FBD0'
- '#6ACFFF'
- '#6E76FF'
- '#D278FF'
- '#FF7AFF'
- '#FF7FD3'
ExternalFrontend::DefaultLanguage
Defines the method for determining the default language in the external interface. “Auto-detect” will set language based on the user browser configuration. “System default” will use configured value of the DefaultLanguage setting. Please note that once a user overrides the default language, their choice will be honored in the future.
This setting can not be deactivated.
Default value:
Browser
ExternalFrontend::ExternalScripts
Defines the list of external script resources that will be included in the external interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).
This setting can not be deactivated.
Default value:
--- []
ExternalFrontend::InlineScripts
Defines the list of inline scripts that will be included in the external interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).
This setting can not be deactivated.
Default value:
--- []
ExternalFrontend::LanguageFallback
Defines fallback language for the external interface.
This setting can not be deactivated.
Default value:
en
ExternalFrontend::Languages
List of languages which will be available in external interface. Please make sure that it contains value selected in ExternalFrontend::LanguageFallback.
This setting can not be deactivated.
Default value:
---
- en
- en_CA
- en_GB
- de
- es
- es_MX
- hu
- zh_CN
- pt_BR
- fr
ExternalFrontend::QueueMap
Defines queue name map for external interface.
Default value:
--- {}
ExternalFrontend::StateMap
Defines state name map for external interface.
Default value:
--- {}
ExternalFrontend::UserIdleTime
Defines the period of time (in minutes) before a customer user is considered idle due to inactivity. Any requests made after this time has passed will not extend corresponding session.
This setting can not be deactivated.
Default value:
5
