Frontend β†’ External

ChatEngine::ExternalFrontend::NoAvailableAgentsButtonText

Defines the text of the button which will be displayed if no agent is available for chat.

This setting can not be deactivated.

Default value:

''

ChatEngine::ExternalFrontend::NoAvailableAgentsDescription

Defines a reference message for the button.

This setting can not be deactivated.

Default value:

''

ChatFrontend::ExternalScripts

Defines the list of external script resources that will be included in the chat app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ChatFrontend::InlineScripts

Defines the list of inline scripts that will be included in the chat app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ExternalFrontend::CustomizationColors

List of colors in hexadecimal RGB which will be available for selection during customization of the external interface. Make sure the colors are dark enough so white text can be overlayed on them.

Default value:

---
- '#000000'
- '#1E1E1E'
- '#3A3A3A'
- '#545453'
- '#6E6E6E'
- '#878687'
- '#888787'
- '#A09FA0'
- '#B8B8B8'
- '#D0D0D0'
- '#E8E8E8'
- '#FFFFFF'
- '#891100'
- '#894800'
- '#888501'
- '#458401'
- '#028401'
- '#018448'
- '#008688'
- '#004A88'
- '#001888'
- '#491A88'
- '#891E88'
- '#891648'
- '#FF2101'
- '#FF8802'
- '#FFFA03'
- '#83F902'
- '#05F802'
- '#03F987'
- '#00FDFF'
- '#008CFF'
- '#002EFF'
- '#8931FF'
- '#FF39FF'
- '#FF2987'
- '#FF726E'
- '#FFCE6E'
- '#FFFB6D'
- '#CEFA6E'
- '#68F96E'
- '#68FDFF'
- '#68FBD0'
- '#6ACFFF'
- '#6E76FF'
- '#D278FF'
- '#FF7AFF'
- '#FF7FD3'

ExternalFrontend::DefaultLanguage

Defines the method for determining the default language in the external interface. β€œAuto-detect” will set language based on the user browser configuration. β€œSystem default” will use configured value of the DefaultLanguage setting. Please note that once a user overrides the default language, their choice will be honored in the future.

This setting can not be deactivated.

Default value:

Browser

ExternalFrontend::ExternalScripts

Defines the list of external script resources that will be included in the external interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ExternalFrontend::InlineScripts

Defines the list of inline scripts that will be included in the external interface app. You will still need to unblock any domains used by these scripts in the WebApp::Server::AdditionalOrigins setting. Please note that changes to this setting require a restart of the web server (bin/otrs.WebServer.pl –deploy-assets).

This setting can not be deactivated.

Default value:

--- []

ExternalFrontend::LanguageFallback

Defines fallback language for the external interface.

This setting can not be deactivated.

Default value:

en

ExternalFrontend::Languages

List of languages which will be available in external interface. Please make sure that it contains value selected in ExternalFrontend::LanguageFallback.

This setting can not be deactivated.

Default value:

---
- en
- en_CA
- en_GB
- de
- es
- es_MX
- hu
- zh_CN
- pt_BR
- fr

ExternalFrontend::QueueMap

Defines queue name map for external interface.

Default value:

--- {}

ExternalFrontend::StateMap

Defines state name map for external interface.

Default value:

--- {}

ExternalFrontend::UserIdleTime

Defines the period of time (in minutes) before a customer user is considered idle due to inactivity. Any requests made after this time has passed will not extend corresponding session.

This setting can not be deactivated.

Default value:

5
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