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Core → SMS

April 12, 2024

AgentFrontend::SMS::MessageTextLimit

Defines the hard limit for number of characters that can be sent via SMS per message.

This setting can not be deactivated.

Default value:

1600

SMSTemplate::Types

Defines the list of types for SMS templates.

This setting can not be deactivated.

Default value:

---
Answer: Answer
Create: Create
SMSOutbound: SMSOutbound

AgentFrontend::TicketCreate::SMCFacebookPost::Widget###CustomContactInformation

Default configuration for the Contact Information widget of the New Facebook Post Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Contact Information
Group: []
Type: CustomContactInformation

AgentFrontend::TicketCreate::SMCTwitterTweet::Widget###CustomContactInformation

Default configuration for the Contact Information widget of the Create Twitter Tweet Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Contact Information
Group: []
Type: CustomContactInformation

AgentFrontend::TicketCreate::SMS###001-Framework

The default column layout configuration for the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: Ticket
ColumnLayout:
  OneColumn:
    '1':
    - Name: CreateProperties
    - Name: CustomerInformation
    - Name: CustomerUserHistory
    - Name: CustomerHistory
  ThreeColumns:
    '1':
    - Name: CreateProperties
    '2':
    - Name: CustomerInformation
    '3':
    - Name: CustomerUserHistory
    - Name: CustomerHistory
  TwoColumns:
    '1':
    - Name: CreateProperties
    '2':
    - Name: CustomerInformation
    - Name: CustomerUserHistory
    - Name: CustomerHistory
Type: BusinessObjectCreate

AgentFrontend::TicketCreate::SMS###100-Custom

User-defined configuration extensions for the column layouts of the New SMS Ticket screen. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.

Default value:

---
ColumnLayout: ~

AgentFrontend::TicketCreate::SMS###110-OTRSCustomContactInformation

User-defined configuration extensions for the column layouts of the New SMS Ticket screen. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.

Default value:

---
ColumnLayout:
  OneColumn:
    '1':
    - Name: CustomContactInformation
  ThreeColumns:
    '2':
    - Name: CustomContactInformation
  TwoColumns:
    '2':
    - Name: CustomContactInformation

AgentFrontend::TicketCreate::SMS::Widget###CreateProperties

Default configuration for the Properties widget of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 1
  IsDuplicatable: 0
  IsVisible: 1
  Title: Properties
Group: []
GroupRo: []
Type: CreateProperties

AgentFrontend::TicketCreate::SMS::Widget###CustomContactInformation

Default configuration for the Contact Information widget of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Contact Information
Group: []
Type: CustomContactInformation

AgentFrontend::TicketCreate::SMS::Widget###CustomerHistory

Default configuration for the Customer History widget of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer History
Group: []
GroupRo: []
Type: CustomerHistory

AgentFrontend::TicketCreate::SMS::Widget###CustomerInformation

Default configuration for the Customer Information widget of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ShowPropertyOnEmpty: 1
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer Information
Group: []
GroupRo: []
Type: CustomerInformation

AgentFrontend::TicketCreate::SMS::Widget###CustomerUserHistory

Default configuration for the Customer User History widget of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer User History
Group: []
GroupRo: []
Type: CustomerUserHistory

AgentFrontend::TicketCreate::SMS::WidgetType###CreateProperties

Default configuration for the Properties widget type of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
  SubmitButtonText: Send SMS
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CreateProperties

AgentFrontend::TicketCreate::SMS::WidgetType###CustomerHistory

Default configuration for the Customer History widget type of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 1
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 1
    Owner:
      IsVisible: 1
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 1
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 1
    Service:
      IsVisible: 1
    State:
      IsVisible: 1
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 2
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 1
  DefaultColumnOrder:
  - TicketNumber
  - State
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CustomerHistory

AgentFrontend::TicketCreate::SMS::WidgetType###CustomerUserHistory

Default configuration for the Customer User History widget type of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 1
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 1
    Owner:
      IsVisible: 1
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 1
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 1
    Service:
      IsVisible: 1
    State:
      IsVisible: 1
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 2
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 1
  DefaultColumnOrder:
  - TicketNumber
  - State
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Ticket::CustomerUserHistory

Forms###AgentFrontend::TicketCreate::SMS::CreateProperties

Configurable form for the Properties widget of the New SMS Ticket screen.

This setting can not be deactivated.

Default value:

---
- Collapsible: 1
  Fields:
  - Name: TypeID
  Label: Classification
- Collapsible: 1
  Fields:
  - Name: Sender
  - Name: CustomerUserID
  - Disabled: 1
    Name: CustomerID
  Label: Customer
- Collapsible: 1
  Fields:
  - ColumnLayout: 3
    Fields:
    - Name: QueueID
  - ColumnLayout: 3
    Fields:
    - Name: OwnerID
  - ColumnLayout: 3
    Fields:
    - Name: ResponsibleID
  Label: Assignment
- Collapsible: 1
  Fields:
  - ColumnLayout: 3
    Fields:
    - Name: ServiceID
  - ColumnLayout: 3
    Fields:
    - Name: SLAID
  - ColumnLayout: 3
    Fields:
    - Default: 3
      Name: PriorityID
      Required: 1
  - ColumnLayout: 3
    Fields:
    - Config:
        StateType:
        - open
        - pending auto
        - pending reminder
        - closed
      Default: 4
      Name: StateID
      Required: 1
  - ColumnLayout: 3
    Fields:
    - Name: PendingDate
  Label: Service Level Management
- Collapsible: 1
  Fields:
  - Name: To
  - Name: StandardTemplateID
  - Name: Subject
    Required: 1
  - Name: Body
    Required: 1
  - Name: RelevantKnowledge
  - Name: FlashMessage
  - Name: AccountedTime
  Label: Communication
- Default: AddSMS
  Hidden: 1
  Name: HistoryType
- Default: ''
  Hidden: 1
  Name: HistoryComment
- Default: agent
  Hidden: 1
  Name: SenderType
- Default: 1
  Hidden: 1
  Name: IsVisibleForCustomer
- Hidden: 1
  Name: EndpointContext
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