Queue Responsible


This feature has reached the end of life with OTRS 7 and will not be longer supported.

The functionality can be easily realized by configuration of generic agent jobs. For existing mappings between queues and users, the generic agent jobs will be automatically created during system upgrade.

New mappings take place in the form of new generic agent jobs by the administrator.


If this feature is already installed, the feature will be replaced by the core functionality of the framework during the upgrading process. After the upgrading process, the package will be removed.

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