AgentFrontend::TicketCreate::NewOwnerSelection
Shows a selection for the owner in phone and email tickets in the ticket create screens.
This setting can not be deactivated.
Default value:
1
AgentFrontend::TicketCreate::NewQueueOwnSelection
Defines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.
This setting is not active by default.
Default value:
---
'1': First Queue
'2': Second Queue
AgentFrontend::TicketCreate::NewQueueSelectionString
Defines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType “<Queue>” shows the names of the queues and for SystemAddress “<Realname> <<Email>>” shows the name and email of the recipient.
This setting can not be deactivated.
Default value:
<Queue>
AgentFrontend::TicketCreate::NewQueueSelectionType
Defines the recipient target of the phone ticket and the sender of the email ticket (Queue shows all queues, System address displays all system addresses).
This setting can not be deactivated.
Default value:
Queue
AgentFrontend::TicketCreate::UserDefaultQueue
Defines the default queue for new tickets created in the agent interface.
This setting is not active by default.
Default value:
Postmaster
ExternalFrontend::TicketCreate###DynamicField
Dynamic fields options shown in the ticket message screen of the external interface. NOTE: If you want to display these fields also in the ticket detail view of the external interface, you have to enable them in ExternalFrontend::TicketDetailView###DynamicField.
Default value:
--- {}
ExternalFrontend::TicketCreate###HistoryComment
Comment for new history entries in the external interface.
This setting can not be deactivated.
Default value:
''
ExternalFrontend::TicketCreate###HistoryType
Defines the default history type in the external interface.
This setting can not be deactivated.
Default value:
WebRequestCustomer
ExternalFrontend::TicketCreate###NextScreenAfterNewTicket
Determines the next screen after new customer ticket in the external interface.
This setting can not be deactivated.
Default value:
TicketOverview
ExternalFrontend::TicketCreate###Priority
Allows customers to set the ticket priority in the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketCreate###PriorityDefault
Defines the default priority of new customer tickets in the external interface.
Default value:
3 normal
ExternalFrontend::TicketCreate###Queue
Allows customers to set the ticket queue in the external interface. If this is not enabled, QueueDefault should be configured.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketCreate###QueueDefault
Defines the default queue for new customer tickets in the external interface.
Default value:
Postmaster
ExternalFrontend::TicketCreate###SLA
Allows customers to set the ticket SLA in the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketCreate###SLAMandatory
Sets if SLA must be selected by the customer.
Default value:
0
ExternalFrontend::TicketCreate###SenderType
Sender type for new tickets from the external interface.
This setting can not be deactivated.
Default value:
customer
ExternalFrontend::TicketCreate###Service
Allows customers to set the ticket service in the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketCreate###ServiceMandatory
Sets if service must be selected by the customer.
Default value:
0
ExternalFrontend::TicketCreate###StateDefault
Defines the default state of new customer tickets in the external interface.
This setting can not be deactivated.
Default value:
new
ExternalFrontend::TicketCreate###TicketType
Allows customers to set the ticket type in the external interface. If this is not enabled, TicketTypeDefault should be configured.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketCreate###TicketTypeDefault
Defines the default ticket type for new customer tickets in the external interface.
Default value:
Unclassified
GenericInterface::Operation::TicketCreate###AutoResponseType
Defines the default auto response type of the article for the ticket create operation.
This setting can not be deactivated.
Default value:
auto reply
GenericInterface::Operation::TicketCreate###HistoryComment
Defines the history comment for the ticket create operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
%%GenericInterface Create
GenericInterface::Operation::TicketCreate###HistoryType
Defines the history type for the ticket create operation, which gets used for ticket history in the agent interface.
This setting can not be deactivated.
Default value:
NewTicket
GenericInterface::Operation::TicketCreate###IsVisibleForCustomer
Defines the default visibility of the article to customer user for the ticket create operation.
This setting can not be deactivated.
Default value:
1
