AgentFrontend::TicketArticle::Action###CopyLink
Registration of the Copy Article Link action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Permission” is the required permission to use this action in the agent interface.
This setting can not be deactivated.
Default value:
---
ClusterName: Views
ClusterPriority: '802'
Component: ArticleCopyLink
Description: Copy direct article link to the clipboard
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::CopyLink
Name: Copy Article Link
Permission: ro
AgentFrontend::TicketArticle::Action###Forward
Registration of the Forward via Email action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '803'
Component: ArticleForward
Description: Forward this article
Group: []
GroupRo: []
Icon: email-action-send-1
IconPriority: '120'
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::Forward
Name: Forward via Email
Permission: forward
RequiredLock: '1'
ShowIcon: '1'
AgentFrontend::TicketArticle::Action###MarkAsImportant
Registration of the Mark as Important action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Organization
ClusterPriority: '803'
Component: ArticleMarkAsImportant
Description: Mark this article as important
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::MarkAsImportant
Name: Mark as Important
AgentFrontend::TicketArticle::Action###MessageLog
Registration of the Message Log action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Permission” is the required permission to use this action in the agent interface. The “Target” key influences how the menu item will be opened (you can use “_blank” value to open the menu item in new window).
This setting can not be deactivated.
Default value:
---
ClusterName: Views
ClusterPriority: '803'
Component: ArticleMessageLog
Description: Go to the message log of the current article
Group:
- admin
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::MessageLog
Name: Message Log
Permission: rw
Target: _blank
AgentFrontend::TicketArticle::Action###Plain
Registration of the Plain View action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Permission” is the required permission to use this action in the agent interface.
This setting can not be deactivated.
Default value:
---
ClusterName: Views
ClusterPriority: '803'
Component: ArticlePlain
Description: View this article as plain text
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::Plain
Name: Plain View
Permission: ro
AgentFrontend::TicketArticle::Action###Print
Registration of the Print Article action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Views
ClusterPriority: '805'
Component: ArticlePrint
Description: Print this article
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::Print
Name: Print Article
AgentFrontend::TicketArticle::Action###Redirect
Registration of the Redirect via Email action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '802'
Component: ArticleRedirect
Description: Redirect this article
Group: []
GroupRo: []
Icon: ''
IconPriority: ''
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::Redirect
Name: Redirect via Email
Permission: redirect
RequiredLock: '1'
ShowIcon: '0'
AgentFrontend::TicketArticle::Action###Reply
Registration of the Reply via Email action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '801'
Component: ArticleReply
Description: Reply this article
Group: []
GroupRo: []
Icon: email-action-reply-1
IconPriority: '100'
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::Reply
Name: Reply via Email
Permission: compose
RequiredLock: '1'
ShowIcon: '1'
AgentFrontend::TicketArticle::Action###ReplyAll
Registration of the Reply to All via Email action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '802'
Component: ArticleReplyAll
Description: Reply this article to all recipients
Group: []
GroupRo: []
Icon: email-action-reply-all-1
IconPriority: '110'
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::ReplyAll
Name: Reply to All via Email
Permission: compose
RequiredLock: '1'
ShowIcon: '1'
AgentFrontend::TicketArticle::Action###ReplyToNote
Registration of the Reply via Note action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '800'
Component: ArticleReplyToNote
Description: Reply to this note
Group: []
GroupRo: []
Icon: email-action-reply
IconPriority: '100'
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::ReplyToNote
Name: Reply via Note
Permission: note
RequiredLock: '0'
ShowIcon: '1'
AgentFrontend::TicketArticle::Action###ReplyViaSms
Registration of the Reply via SMS action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Communication
ClusterPriority: '803'
Component: ArticleReplyViaSMS
Description: Reply this article via SMS
Group: []
GroupRo: []
Icon: ''
IconPriority: ''
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::ReplyViaSms
Name: Reply via SMS
Permission: compose
RequiredLock: '1'
ShowIcon: '0'
AgentFrontend::TicketArticle::Action###Split
Registration of the Split Article action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group. “Icon” defines the icon for this action. The possible icon names can be found in the Configuration Option Reference. “IconPriority” defines the order of the icon in the article actions menu. “ShowIcon” defines if the icon is shown or not. “Permission” is the required permission to use this action in the agent interface. “RequiredLock” defines if a ticket needs to be locked to the user performing this action and if the ticket is not locked yet, the ticket gets locked and the current agent will be set automatically as its owner. If set to “1” the lock is required and of set to “0” the lock is not required.
This setting can not be deactivated.
Default value:
---
ClusterName: Organization
ClusterPriority: '804'
Component: ArticleSplit
Description: Split this article
Group: []
GroupRo: []
Icon: ''
IconPriority: ''
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::Split
Name: Split Article
Permission: compose
RequiredLock: '0'
ShowIcon: '0'
AgentFrontend::TicketArticle::Action###UnmarkAsImportant
Registration of the Unmark as Important action. “Group” and “GroupRo” arrays can be used to restrict access to this menu item to members of specific groups with “rw” and “ro” permissions, respectively. “Name” and “Description” can be used to change the text of the menu item which is visible to the user. “Component” contains an internal name. “ClusterName” defines a heading for a group of actions. The action is assigned to this group. “ClusterPriority” defines the order of the menu entry for this action within the group.
This setting can not be deactivated.
Default value:
---
ClusterName: Organization
ClusterPriority: '804'
Component: ArticleUnmarkAsImportant
Description: Unmark this article as important
Group: []
GroupRo: []
Module: Kernel::WebApp::Util::BusinessObject::Action::Ticket::Article::UnmarkAsImportant
Name: Unmark as Important
AgentFrontend::TicketArticle::Action::Custom
Registration of the custom article actions.
This setting is not active by default.
Default value:
--- {}
