Dynamic Fields

After installation of the package some new dynamic fields are added to the system. The dynamic field management screen is available in the Dynamic Fields module of the Processes & Automation group.

Dynamic Field Management Screen

Dynamic Field Management Screen

New Dynamic Fields

ITSMCriticality

This is a drop-down dynamic field that contains criticality levels from 1 very low to 5 very high.

ITSMImpact

This is a drop-down dynamic field that contains impact levels from 1 very low to 5 very high.

ITSMReviewRequired

This is a drop-down dynamic field that contains Yes and No to indicate if a review is required.

ITSMDecisionResult

This is a drop-down dynamic field that contains some possible results for decisions.

ITSMRepairStartTime

This is a date/time dynamic field for holding the repair start time.

ITSMRecoveryStartTime

This is a date/time dynamic field for holding the recovery start time.

ITSMDecisionDate

This is a date/time dynamic field for holding the decision time.

ITSMDueDate

This is a date/time dynamic field for holding the due date.

The new dynamic fields are activated in many screens by default.

To see the complete list of screens:

  1. Go to the system configuration.

  2. Filter the settings for ITSMIncidentProblemManagement group.

  3. Navigate to Frontend โ†’ Agent โ†’ View or Frontend โ†’ External โ†’ View to see the screens.

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