AgentFrontend::Ticket::MergeText
When tickets are merged, the customer user can be informed per email by setting the check box “Inform Sender”. In this text area, you can define a pre-formatted text which can later be modified by the agents.
This setting can not be deactivated.
Default value:
Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".
Ticket::Frontend::AutomaticMergeSubject
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).
This setting can not be deactivated.
Default value:
Ticket Merged
Ticket::Frontend::AutomaticMergeText
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).
This setting can not be deactivated.
Default value:
Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.
