System Configuration

This package contains two useful functions, which can be used to automatize the workflow based on the messages from the system monitoring suites. However, both functions are turned off by default, and they can be enabled in the system configuration.


The OTRS Configuration Management feature is required to use these functions.

Set Incident State

It is possible to set the incident state of a configuration item automatically when a system monitoring email arrives.

The setting SystemMonitoring::SetIncidentState needs to be enabled to use this feature.

Allow Program Safe to Run

External programs to be run by OTRS are blocked by default due to security reasons. You have to add the program to the allow list as described in the Allow Program Safe to Run chapter of the administration manual.

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