Core โ†’ ProcessManagement

ProcessManagement::ActivityDialog::CommunicationChannel###002-OTRSProcessManagementArticleEmail

Allowed communication channels for activity dialogs.

Default value:

---
Email: '1'

Process::ActivityTypes

Defines the activity types which can be used in the system.

Default value:

---
ScriptTask: Script task activity
ServiceTask: Service task activity
UserTask: User task activity

Process::CacheTTL

Cache time in seconds for the DB process backend.

This setting can not be deactivated.

Default value:

3600

Process::DefaultLock

This option defines the process tickets default lock.

This setting can not be deactivated.

Default value:

unlock

Process::DefaultPriority

This option defines the process tickets default priority.

This setting can not be deactivated.

Default value:

3 normal

Process::DefaultQueue

This option defines the process tickets default queue.

This setting can not be deactivated.

Default value:

Raw

Process::DefaultState

This option defines the process tickets default state.

This setting can not be deactivated.

Default value:

new

Process::DynamicFieldProcessManagementActivityID

This option defines the dynamic field in which a Process Management activity entity id is stored.

This setting can not be deactivated.

Default value:

ProcessManagementActivityID

Process::DynamicFieldProcessManagementActivityStatus

This option defines the dynamic field in which the most recent Process Management activity status is stored.

This setting can not be deactivated.

Default value:

ProcessManagementActivityStatus

Process::DynamicFieldProcessManagementProcessID

This option defines the dynamic field in which a Process Management process entity id is stored.

This setting can not be deactivated.

Default value:

ProcessManagementProcessID

Process::ExportEnabled

Defines if the process export is enabled.

This setting can not be deactivated.

Default value:

1

Process::MaximumDeployments

Defines how many deployments the system should keep.

This setting can not be deactivated.

Default value:

20

ProcessManagement::ActivityDialog::CommunicationChannel###001-Ticket

Allowed communication channels for Activity Dialogs (Internal and Phone as default).

This setting can not be deactivated.

Default value:

---
Internal: '1'
Phone: '1'

ProcessManagement::SequenceFlow::Debug::Enabled

If enabled debugging information for sequence flows is logged.

This setting can not be deactivated.

Default value:

0

ProcessManagement::SequenceFlow::Debug::Filter###00-Default

Filter for debugging sequence flows. Note: More filters can be added in the format <OTRS_TICKET_Attribute> e.g. <OTRS_TICKET_Priority>.

This setting is not active by default.

Default value:

---
<OTRS_TICKET_TicketNumber>: ''
SequenceFlowEntityID: ''

ProcessManagement::SequenceFlow::Debug::LogPriority

Defines the priority in which the information is logged and presented.

This setting is not active by default.

Default value:

debug
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