This package adds support to define a primary ticket and some secondary tickets that follow their primary ticket updates:
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Replies (sent new articles as email)
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Notes (any new article)
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State changes (including pending time set)
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Priority changes
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Owner changes
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Responsible changes
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Lock status changes
The primary/secondary relations are very flexible. It is possible to create new primary ticket, remove the primary or the secondary status or assign a ticket as the secondary ticket of another ticket.
Note
This package has been renamed in this release. The former name was Master / Slave until OTRS 7.
- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSPrimarySecondary
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