Customer::AuthModule
Defines the module to authenticate customers.
This setting can not be deactivated.
Default value:
Kernel::System::CustomerAuth::DB
Customer::AuthModule::DB::CryptType
If “DB” was selected for Customer::AuthModule, the encryption type of passwords must be specified.
This setting can not be deactivated.
Default value:
sha2
Customer::AuthModule::DB::CustomerKey
If “DB” was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
This setting can not be deactivated.
Default value:
login
Customer::AuthModule::DB::CustomerPassword
If “DB” was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
This setting can not be deactivated.
Default value:
pw
Customer::AuthModule::DB::DSN
If “DB” was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
This setting is not active by default.
Default value:
DBI:mysql:database=customerdb;host=customerdbhost
Customer::AuthModule::DB::Password
If “DB” was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
This setting is not active by default.
Default value:
some_password
Customer::AuthModule::DB::Table
If “DB” was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
This setting can not be deactivated.
Default value:
customer_user
Customer::AuthModule::DB::Type
If “DB” was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
This setting is not active by default.
Default value:
mysql
Customer::AuthModule::DB::User
If “DB” was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
This setting is not active by default.
Default value:
some_user
Customer::AuthModule::DB::bcryptCost
If “bcrypt” was selected for CryptType, use cost specified here for bcrypt hashing. Currently max. supported cost value is 31.
This setting can not be deactivated.
Default value:
12
Customer::AuthModule::DB::bcryptType
If “bcrypt” was selected for CryptType, Type specified here sets the subtype of bcrypt used. The available types are: ‘2b’ current standard, ‘2a’ is older; it’s the one used in Crypt::Eksblowfish, ‘2y’ is considered equivalent to 2b and used in PHP. ‘2x’ is very broken and only needed to work with ancient PHP versions.
This setting can not be deactivated.
Default value:
2b
Customer::AuthModule::HTTPBasicAuth::Replace
If “HTTPBasicAuth” was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domainuser to user).
This setting is not active by default.
Default value:
example_domain\\
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
If “HTTPBasicAuth” was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
This setting is not active by default.
Default value:
^(.+?)@.+?$
Customer::AuthModule::LDAP::AccessAttr
If “LDAP” was selected for Customer::AuthModule, you can specify access attributes here.
This setting is not active by default.
Default value:
memberUid
Customer::AuthModule::LDAP::AlwaysFilter
If “LDAP” was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
This setting is not active by default.
Default value:
(!objectclass=computer)
Customer::AuthModule::LDAP::BaseDN
If “LDAP” was selected for Customer::AuthModule, the BaseDN must be specified.
This setting is not active by default.
Default value:
dc=example,dc=com
Customer::AuthModule::LDAP::Die
If “LDAP” was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can’t be established due to network problems.
Default value:
1
Customer::AuthModule::LDAP::GroupDN
If “LDAP” was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
This setting is not active by default.
Default value:
cn=otrsallow,ou=posixGroups,dc=example,dc=com
Customer::AuthModule::LDAP::Host
If “LDAP” was selected for Customer::AuthModule, the LDAP host can be specified.
This setting is not active by default.
Default value:
ldap.example.com
Customer::AuthModule::LDAP::Params
If “LDAP” was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See “perldoc Net::LDAP” for more information about the parameters.
This setting is not active by default.
Default value:
---
async: '0'
port: '389'
timeout: '120'
version: '3'
Customer::AuthModule::LDAP::SearchUserDN
If “LDAP” was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
This setting is not active by default.
Default value:
cn=binduser,ou=users,dc=example,dc=com
Customer::AuthModule::LDAP::SearchUserPw
If “LDAP” was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
This setting is not active by default.
Default value:
some_password
Customer::AuthModule::LDAP::UID
If “LDAP” was selected for Customer::AuthModule, the user identifier must be specified.
This setting is not active by default.
Default value:
uid
Customer::AuthModule::LDAP::UserAttr
If “LDAP” was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
This setting is not active by default.
Default value:
UID
Customer::AuthModule::LDAP::UserSuffix
If “LDAP” was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
This setting is not active by default.
Default value:
@domain.com
Customer::AuthModule::Radius::Die
If “Radius” was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can’t be established due to network problems.
Default value:
1
Customer::AuthModule::Radius::Host
If “Radius” was selected for Customer::AuthModule, the radius host must be specified.
This setting is not active by default.
Default value:
radiushost
Customer::AuthModule::Radius::Password
If “Radius” was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
This setting is not active by default.
Default value:
radiussecret
Customer::AuthPostAuthModule###1000-PasswordChange
Defines the password change post authentication module.
This setting can not be deactivated.
Default value:
Kernel::System::CustomerAuth::PostAuth::PasswordChange
Customer::AuthPostAuthModule###2000-TwoFactorSetup
Defines the password change post authentication module.
This setting can not be deactivated.
Default value:
Kernel::System::CustomerAuth::PostAuth::TwoFactorSetup
Customer::DefaultUserID
Defines the (agent) user identifier for actions triggered by customers.
This setting can not be deactivated.
Default value:
1
CustomerDisableCompanyTicketAccess
This option will deny the access to customer company tickets, which are not created by the customer user.
This setting can not be deactivated.
Default value:
0
CustomerGroupAlwaysGroups
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don’t want to manage every customer user for these groups).
This setting can not be deactivated.
Default value:
---
- users
CustomerGroupCompanyAlwaysGroups
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don’t want to manage every customer for these groups).
This setting can not be deactivated.
Default value:
---
- users
CustomerGroupPermissionContext###001-CustomerID-same
Defines a permission context for customer to group assignment.
This setting can not be deactivated.
Default value:
---
Description: Gives customer users group based access to tickets from customer users
of the same customer (ticket CustomerID is a CustomerID of the customer user).
Name: Same Customer
Value: Ticket::CustomerID::Same
CustomerGroupPermissionContext###100-CustomerID-other
Defines a permission context for customer to group assignment.
This setting is not active by default.
Default value:
---
Description: Provides customer users access to tickets even if the tickets are not
assigned to a customer user of the same customer ID(s), based on permission groups.
Name: Other Customers
Value: Ticket::CustomerID::Other
CustomerGroupSupport
Activates support for customer and customer user groups.
This setting can not be deactivated.
Default value:
0
CustomerPreferences
Defines the parameters for the customer preferences table.
This setting can not be deactivated.
Default value:
---
Module: Kernel::System::CustomerUser::Preferences::DB
Params:
Table: customer_preferences
TableKey: preferences_key
TableUserID: user_id
TableValue: preferences_value
AgentFrontend::Customer::MapLink###0001-Framework
Definition of map links for the customer company.
Default value:
---
- Active: '1'
Attributes: CustomerCompanyStreet;CustomerCompanyCity;
Class: Google
CommonIcon: regular,maps-pin-1
Module: Kernel::WebApp::Util::Link
Name: GoogleMaps
Order: '2000'
Required: CustomerCompanyStreet;CustomerCompanyCity;
Target: _blank
Title: Customer - Google Maps
URL: http://maps.google.com/maps?z=7&q=
AgentFrontend::Customer::MapLink###4001-Custom
Definition of map links for the customer company.
This setting is not active by default.
Default value:
--- []
AgentFrontend::Customer::TicketKPI###0001-Framework
Definition of KPI for the customer company.
Default value:
---
- Active: '1'
AriaLabel: Open tickets for customer
Attributes: StateType=Open;
Module: Kernel::WebApp::Util::KPI::Ticket
Name: OpenTickets
Title: Open Tickets
TotalsActive: '1'
TotalsAttributes: ''
TotalsTitle: Total Tickets
TotalsURLConfig: ''
URL: /tickets/static
URLConfig:
FilterPresetSelected: Open Tickets
FilterPresets:
Open Tickets:
StateType:
Value: Open
- Active: '1'
AriaLabel: Closed tickets for customer
Attributes: StateType=Closed;
Module: Kernel::WebApp::Util::KPI::Ticket
Name: ClosedTickets
Title: Closed Tickets
TotalsActive: '1'
TotalsAttributes: ''
TotalsTitle: Total Tickets
TotalsURLConfig: ''
URL: /tickets/static
URLConfig:
FilterPresetSelected: Closed Tickets
FilterPresets:
Closed Tickets:
StateType:
Value: Closed
AgentFrontend::Customer::TicketKPI###4001-Custom
Definition of KPI for the customer company.
This setting is not active by default.
Default value:
--- []
Forms###AgentFrontend::Ticket::Action::Customer
Configurable form for the Change Customer action.
This setting can not be deactivated.
Default value:
---
- Collapsible: 1
Fields:
- Name: CustomerUserID
- Disabled: 1
Name: CustomerID
Label: Change Customer
WebApp::API::Customer::DefaultAgentName
Defines the default agent name in the ticket detail view of the external interface.
This setting can not be deactivated.
Default value:
Support Agent
WebApp::API::Customer::DisplayAgentCustomAvatar
Enables or disables the output of the custom agent avatar in the ticket detail view (if this is disabled, the fallback to the default avatar image is active).
This setting can not be deactivated.
Default value:
1
WebApp::API::Customer::DisplayNoteFrom
Defines the displayed style of the From field in notes that are visible to customers. A default agent name can be defined in WebApp::API::Customer::DefaultAgentName setting.
This setting can not be deactivated.
Default value:
FromField
