Dynamic Sender Addresses

The sender address of your tickets in the standard version of OTRS is by default a queue-associated email address. In order to configure the sender address this feature uses a special dynamic field. When replying or forwarding tickets and event-based notifications, OTRS automatically sets the new sender address. When the dynamic field is blank, the queue-associated email address is used.

In addition, you can also use this feature to edit tickets from all over the world and use country-specific sender addresses. By grouping the countries and email addresses OTRS can automatically add the correct return address for each country.

  • Worldwide service with regional sender addresses.

  • Easier identification of incoming emails for your customers.

  • Improved customer loyalty.

  • Simplified teamwork with partners or outsourced divisions.

Target Groups
  • Call centers

  • Customer service

  • Sales

  • Marketing

  • Procurement

Available in Service Package

Package Name in OTRS Package Manager
  • OTRSDynamicSenderAddresses

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