The sender address of your tickets in the standard version of OTRS is by default a queue-associated email address. In order to configure the sender address this feature uses a special dynamic field. When replying or forwarding tickets and event-based notifications, OTRS automatically sets the new sender address. When the dynamic field is blank, the queue-associated email address is used.
In addition, you can also use this feature to edit tickets from all over the world and use country-specific sender addresses. By grouping the countries and email addresses OTRS can automatically add the correct return address for each country.
- Benefits
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Worldwide service with regional sender addresses.
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Easier identification of incoming emails for your customers.
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Improved customer loyalty.
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Simplified teamwork with partners or outsourced divisions.
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- Target Groups
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Call centers
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Customer service
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Sales
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Marketing
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Procurement
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- Available in Service Package
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SILVER, GOLD, TITANIUM, PLATINUM
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- Package Name in OTRS Package Manager
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OTRSDynamicSenderAddresses
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