ExternalFrontend::TicketOverview###ColumnHeader
Shows either the last customer article’s subject or the ticket title in the external interface.
Default value:
TicketTitle
ExternalFrontend::TicketOverview###DynamicField
Dynamic fields shown in the ticket overview screen of the external interface and added as columns for export ticket list in the external interface.
Default value:
--- {}
ExternalFrontend::TicketOverview###Owner
Show the current owner in the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketOverview###Queue
Show the current queue in the external interface.
This setting can not be deactivated.
Default value:
0
ExternalFrontend::TicketOverview###State
Show the current state in the external interface.
This setting can not be deactivated.
Default value:
1
ExternalFrontend::TicketOverview###TicketListColumns
Shows the enabled columns for export ticket list in the external interface (0 = disabled and 1 = enabled). Ticket queue and state are supported. Dynamic fields can be also enabled as columns, see the “ExternalFrontend::TicketOverview###DynamicField” setting.
This setting can not be deactivated.
Default value:
---
Queue: '0'
State: '0'
