Use this screen to add cloud services to the system. A fresh OTRS installation doesn’t contain any configured cloud services by default. The cloud service management screen is available in the Cloud Services module of the OTRS Group Services group.
![Cloud Service Management Screen](/wp-content/uploads/cloud-service-management.png)
Manage Cloud Services
Activate SMS Cloud Service
To be able to use SMS cloud service in OTRS, you have to activate it first. To activate the SMS cloud service:
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Click on the Activate SMS Cloud Service button in the left sidebar.
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Fill in the required fields.
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Click on the Save button.
![Add Cloud Service Screen](/wp-content/uploads/cloud-service-add-sms.png)
Configuration
The following settings are available when adding an SMS cloud service. The fields marked with an asterisk are mandatory.
- Phone field for agent *
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Agent data field from which the mobile phone number for sending messages via SMS should be taken.
- Phone field for customer *
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Customer data field from which the mobile phone number for sending messages via SMS should be taken.
- Sender string *
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Will be shown as sender name of the SMS (Not longer than 11 characters).
- Allowed role members
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If selected, only agents assigned to these roles will be able to receive notifications via SMS.
- Perform URL shortening
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Perform URL shortening before sending the message.
- Phone black list
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A blacklist of telephone numbers where it is forbidden to send SMS messages to. Phone numbers must be added in international format without spaces, e.g. +491791234567, one number per field.
- Comment
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Add additional information to this resource. It is recommended to always fill this field as a description of the resource with a full sentence for better clarity, because the comment will be also displayed in the overview table.
- Validity
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Set the validity of this resource. Each resource can be used in OTRS only, if this field is set to valid. Setting this field to invalid or invalid-temporarily will disable the use of the resource.
- Data Protection Information
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In order to be able to use the SMS transmission feature of the OTRS AG, the Data Protection Information needs to be read and understood.