Types โ†” Services

If an agent or a customer creates a ticket and defines the ticket type, this feature makes it easier to automatically display only the linked services from there on. The linking of ticket types and ticket services is carried out by an administrator with ticket configuration permissions, and it is possible to link a service to more than one ticket type, as well as a ticket type to more than one service. Ticket types and services can be additionally filtered and sorted in a drop-down menu.

Use this screen to add one or more types to one or more services. To use this function, at least one type and one service need to have been added to the system. The management screen is available in the Types โ†” Services module of the Ticket Settings group.

Manage Type-Service Relations Screen

Manage Type-Service Relations Screen

Manage Types โ†” Services Relations

To assign a type to a service:

  1. Click on a type in the Types column.

  2. Select the services you would like to add the type to.

  3. Click on the Save or Save and finish button.

Change Service Relations for Type

Change Service Relations for Type

To assign a service to a type:

  1. Click on a service in the Services column.

  2. Select the types you would like to assign the service to.

  3. Click on the Save or Save and finish button.

Change Type Relations for Service

Change Type Relations for Service

Note

If several types or services are added to the system, use the filter box to find a particular type or service by just typing the name to filter.

Multiple types or services can be assigned in both screens at the same time. Additionally clicking on a type or clicking on a service in the relations screen will open the Edit Type screen or the Edit Service screen accordingly.

Warning

Accessing a type or a service provides no back link to the relations screen.

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