OTRS Academy » Documentation » Configuration Options Reference » Frontend → Agent → View → Dashboard

Frontend → Agent → View → Dashboard

April 12, 2024

Table of Contents

AgentFrontend::Dashboard###001-Framework

The default column layout configuration for the Dashboard.

This setting can not be deactivated.

Default value:

---
BusinessObjectType: Dashboard
ColumnLayout:
  OneColumn:
    '1':
    - Name: QueueOverview
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: UnlockedTickets
    - Name: CalendarView
    - Name: DashboardPeople
    - Name: RecentlyUpdatedKnowledgeBaseArticles
    - Name: News
  ThreeColumns:
    '1':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
    '2':
    - Name: CalendarView
    - Name: DashboardPeople
    - Name: RecentlyUpdatedKnowledgeBaseArticles
    '3':
    - Name: QueueOverview
    - Name: News
  TwoColumns:
    '1':
    - Name: EscalatedTickets
    - Name: ReminderTickets
    - Name: OpenTickets
    '2':
    - Name: QueueOverview
    - Name: CalendarView
    - Name: DashboardPeople
    - Name: RecentlyUpdatedKnowledgeBaseArticles
    - Name: News
Type: BusinessObjectOverview

AgentFrontend::Dashboard###100-Custom

User-defined configuration extensions for the column layouts of the Dashboard. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-Framework”.

Default value:

---
ColumnLayout: ~

AgentFrontend::Dashboard::Widget###Announcements

Default configuration for the Announcements widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Announcements
Group: []
GroupRo: []
Type: Announcements

AgentFrontend::Dashboard::Widget###CustomerActivity

Default configuration for the Customer Activity widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer Activity
Group: []
GroupRo: []
Type: CustomerActivity

AgentFrontend::Dashboard::Widget###CustomerList

Default configuration for the Customer List widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer List
Group: []
GroupRo: []
Type: CustomerCompanyList

AgentFrontend::Dashboard::Widget###CustomerUserList

Default configuration for the Customer User List widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Customer User List
Group: []
GroupRo: []
Type: CustomerUserList

AgentFrontend::Dashboard::Widget###DashboardIframe

Default configuration for the Iframe widget of the Dashboard.

This setting is not active by default.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsVisible: 1
  Title: A Website
Group: []
GroupRo: []
Type: DashboardIframe

AgentFrontend::Dashboard::Widget###DashboardImage

Default configuration for Image widget of the Dashboard.

This setting is not active by default.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsVisible: 1
  Title: A Picture
Group: []
GroupRo: []
Type: DashboardImage

AgentFrontend::Dashboard::Widget###DashboardPeople

Default configuration for the People widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ShowLists:
    - Agents
    - Customers
    - OutOfOffice
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: People
Group: []
GroupRo: []
Type: DashboardPeople

AgentFrontend::Dashboard::Widget###EscalatedTickets

Default configuration for the Escalations widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketEscalation_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 2
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    SortBy:
    - Column: EscalationTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Escalations
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::Dashboard::Widget###KnowledgeBaseArticleList

Default configuration for the Knowledge Base Article List widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Knowledge Base Article List
Group: []
GroupRo: []
Type: KnowledgeBaseArticleList

AgentFrontend::Dashboard::Widget###News

Default configuration for the News widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsVisible: 1
  Title: News
Group: []
GroupRo: []
Type: News

AgentFrontend::Dashboard::Widget###OpenTickets

Default configuration for the Open Tickets widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      StateType:
        Value: Open
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - '2'
      Unlocked:
        LockIDs:
          Value:
          - '1'
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Open Tickets
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::Dashboard::Widget###QueueOverview

Default configuration for Queue Metric widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Queue Metric
Group: []
GroupRo: []
Type: QueueOverview

AgentFrontend::Dashboard::Widget###RecentlyUpdatedKnowledgeBaseArticles

Default configuration for the Recently Updated Knowledge widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      ValidIDs:
        Value:
        - 1
    Columns:
      Category:
        IsVisible: 1
      Changed:
        IsVisible: 2
      Created:
        IsVisible: 2
      Language:
        IsVisible: 1
      Number:
        IsVisible: 2
      State:
        IsVisible: 2
      Title:
        IsVisible: 2
      Valid:
        IsVisible: 1
    SortBy:
    - Column: Changed
      Direction: Up
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Recently Updated Knowledge
Group: []
GroupRo: []
Type: KnowledgeBaseArticleList

AgentFrontend::Dashboard::Widget###ReminderTickets

Default configuration for the Reminders widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      TicketPending_DateTimeRelative:
        Value:
          Format: minute
          Point: 1
          Start: Before
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 2
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 2
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    SortBy:
    - Column: PendingTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Reminders
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::Dashboard::Widget###RunningProcesses

Default configuration for the Running Processes widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      DynamicField_ProcessManagementProcessID:
        Value: '*'
      StateTypeIDs:
        Value:
        - '1'
        - '2'
        - '4'
        - '5'
    AvailableDynamicFieldFilters:
    - ProcessManagementProcessID
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      DynamicField_ProcessManagementActivityID:
        IsVisible: 2
      DynamicField_ProcessManagementProcessID:
        IsVisible: 2
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 1
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Locked:
        LockIDs:
          Value:
          - '2'
      Unlocked:
        LockIDs:
          Value:
          - '1'
      Unread:
        AgentTicketFlagSeen:
          Value: Unread
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Running Processes
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::Dashboard::Widget###TicketList

Default configuration for the Ticket List widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config: {}
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 0
  Title: Ticket List
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::Dashboard::Widget###UnlockedTickets

Default configuration for the Unlocked widget of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Active: 1
  Config:
    ActiveFilters:
      LockIDs:
        Value:
        - 1
    Columns:
      Age:
        IsVisible: 1
      Changed:
        IsVisible: 1
      Created:
        IsVisible: 2
      CustomerCompanyName:
        IsVisible: 1
      CustomerID:
        IsVisible: 1
      CustomerName:
        IsVisible: 1
      CustomerUserID:
        IsVisible: 1
      EscalationResponseTime:
        IsVisible: 1
      EscalationSolutionTime:
        IsVisible: 1
      EscalationTime:
        IsVisible: 1
      EscalationUpdateTime:
        IsVisible: 1
      Lock:
        IsVisible: 1
      Owner:
        IsVisible: 1
      PendingTime:
        IsVisible: 2
      Priority:
        IsVisible: 2
      Queue:
        IsVisible: 1
      SLA:
        IsVisible: 1
      Sender:
        IsVisible: 1
      Service:
        IsVisible: 1
      State:
        IsVisible: 1
      Subject:
        IsVisible: 1
      TicketNumber:
        IsVisible: 2
      Title:
        IsVisible: 2
      Type:
        IsVisible: 1
      Watch:
        IsVisible: 1
    FilterPresets:
      Closed:
        StateType:
          Value: Closed
      Open:
        StateType:
          Value: Open
    LastUsedFilterPreset: Open
    SortBy:
    - Column: CreateTime
      Direction: Down
  IsAlwaysPresent: 0
  IsDuplicatable: 1
  IsVisible: 1
  Title: Unlocked
Group: []
GroupRo: []
Type: TicketList

AgentFrontend::Dashboard::WidgetType###Announcements

Default configuration for the Announcements widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  BusinessObjectType: Announcements
  CacheTTL: 20
  Collapsed: 0
  Columns:
    Announcement:
      IsVisible: 2
    ChangeTime:
      IsVisible: 1
    CreateTime:
      IsVisible: 1
    Title:
      IsVisible: 2
  DefaultColumnOrder:
  - Title
  - Announcement
  - CreateTime
  - ChangeTime
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  PoolInterval: 30
  SortBy:
  - Column: CreateTime
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Announcements

AgentFrontend::Dashboard::WidgetType###CustomerActivity

Default configuration for the Customer Activity widget type of the Dashboard. The order determines the sort order of the columns in the widget. “CacheTTL” is the cache time in minutes for the plugin. The “PollInterval” will only be used, if no “CacheTTL” is used.

This setting can not be deactivated.

Default value:

---
Config:
  CacheTTL: 2
  Collapsed: 0
  CustomerIDs: []
  Hidden: 0
  Limit: 1000
  PollInterval: 30
  SortBy:
  - Column: CustomerID
    Direction: Down
Module: Kernel::WebApp::Util::BusinessObject::Widget::Dashboard::CustomerActivityList

AgentFrontend::Dashboard::WidgetType###DashboardIframe

Default configuration for the Iframe widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Align: left
  Collapsed: 0
  Description: Some description
  Frameborder: 0
  Height: 800
  Hidden: 0
  Link: https://www.example.com
  LinkTitle: Example Site
  MarginHeight: 5
  MarginWidth: 5
  Scrolling: auto
  URL: https://www.example.com
  Width: 100%
Module: Kernel::WebApp::Util::BusinessObject::Widget::DashboardIframe

AgentFrontend::Dashboard::WidgetType###DashboardImage

Default configuration for the Image widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Description: Some description
  Height: 575
  Hidden: 0
  Link: https://otrs.com/
  LinkTitle: https://otrs.com/
  URL: https://corporate.otrs.com/wp-content/uploads/2019/03/OTRS-Logo.jpg
  Width: 862
Module: Kernel::WebApp::Util::BusinessObject::Widget::DashboardImage

AgentFrontend::Dashboard::WidgetType###DashboardPeople

Default configuration for the People widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
Module: Kernel::WebApp::Util::BusinessObject::Widget::DashboardPeople

AgentFrontend::Dashboard::WidgetType###KnowledgeBaseArticleList

Default configuration for the Knowledge Base Article List widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  BusinessObjectType: KnowledgeBaseArticle
  Collapsed: 0
  Columns:
    Category:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    Language:
      IsVisible: 1
    Number:
      IsVisible: 2
    State:
      IsVisible: 2
    Title:
      IsVisible: 2
    Valid:
      IsVisible: 1
  DefaultColumnOrder:
  - Number
  - Title
  - Category
  - Language
  - State
  - Valid
  - Created
  - Changed
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::KnowledgeBaseArticleList

AgentFrontend::Dashboard::WidgetType###News

Default configuration for the News widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
  Sections:
  - CacheTTL: 1440
    Group: admin
    IsVisible: 1
    Title: Release Updates
    Type: ProductNews
  - CacheTTL: 360
    Group: ''
    IsVisible: 1
    Limit: 6
    Title: Internal News
    Type: OTRSNews
  - CacheTTL: 360
    Feeds:
      de: https://www.otrs.com/de/rss.xml
      default: https://www.otrs.com/en/rss.xml
      es: https://www.otrs.com/es/rss.xml
      nl: https://www.otrs.com/nl/rss.xml
      ru: https://www.otrs.com/ru/rss.xml
      zh: https://www.otrs.com/cn/rss.xml
    Group: ''
    IsVisible: 0
    Limit: 6
    Title: Custom RSS Feed
    Type: RSS
Module: Kernel::WebApp::Util::BusinessObject::Widget::Dashboard::News

AgentFrontend::Dashboard::WidgetType###QueueOverview

Default configuration for the Queue Overview widget type of the Dashboard. “QueuePermissionGroup” is not mandatory. Queues are only listed if they belong to this permission group. “States” is a list of states that represent the columns to be displayed. The order determines the sort order of the columns in the widget. “CacheTTL” is the cache time in minutes for the plugin. The “PoolInterval” will only be used, if no “CacheTTL” is used.

This setting can not be deactivated.

Default value:

---
Config:
  CacheTTL: 2
  Collapsed: 0
  Hidden: 0
  QueuePermissionGroup: ''
  SortBy:
  - Column: Created
    Direction: Up
  States:
  - new
  - open
  - pending reminder
Module: Kernel::WebApp::Util::BusinessObject::Widget::Dashboard::QueueOverview

AgentFrontend::Dashboard::WidgetType###Statistic

Default configuration for the Statistic widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  Collapsed: 0
  Hidden: 0
IsDynamic: '1'
Module: Kernel::WebApp::Util::BusinessObject::Widget::Statistic

AgentFrontend::Dashboard::WidgetType###TicketList

Default configuration for the Ticket List widget type of the Dashboard.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AdditionalExportColumns:
    ArticleTree: 0
  AvailableDynamicFieldFilters: []
  BusinessObjectType: Ticket
  Collapsed: 0
  Columns:
    Age:
      IsVisible: 1
    Changed:
      IsVisible: 1
    Created:
      IsVisible: 2
    CustomerCompanyName:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    CustomerName:
      IsVisible: 1
    CustomerUserID:
      IsVisible: 1
    EscalationResponseTime:
      IsVisible: 1
    EscalationSolutionTime:
      IsVisible: 1
    EscalationTime:
      IsVisible: 1
    EscalationUpdateTime:
      IsVisible: 1
    Lock:
      IsVisible: 2
    Owner:
      IsVisible: 2
    PendingTime:
      IsVisible: 1
    Priority:
      IsVisible: 2
    Queue:
      IsVisible: 2
    Responsible:
      IsVisible: 1
    SLA:
      IsVisible: 1
    Sender:
      IsVisible: 2
    Service:
      IsVisible: 1
    State:
      IsVisible: 2
    Subject:
      IsVisible: 1
    TicketNumber:
      IsVisible: 1
    Title:
      IsVisible: 2
    Type:
      IsVisible: 1
    Watch:
      IsVisible: 2
  DefaultColumnOrder:
  - TicketNumber
  - Title
  - Priority
  - Created
  - Age
  - Changed
  - State
  - PendingTime
  - EscalationTime
  - EscalationUpdateTime
  - EscalationResponseTime
  - EscalationSolutionTime
  - Sender
  - Subject
  - Lock
  - Queue
  - Owner
  - Responsible
  - CustomerID
  - CustomerCompanyName
  - CustomerName
  - CustomerUserID
  - Type
  - Service
  - SLA
  - Watch
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: Created
    Direction: Down
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::TicketList

AgentFrontend::WidgetType###CustomerCompanyList

Default configuration for the Customer Company List widget type.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  BusinessObjectType: CustomerCompany
  Collapsed: 0
  Columns:
    ClosedTickets:
      IsVisible: 2
    CustomerCompanyCity:
      IsVisible: 2
    CustomerCompanyCountry:
      IsVisible: 1
    CustomerCompanyName:
      IsVisible: 2
    CustomerCompanyStreet:
      IsVisible: 1
    CustomerCompanyURL:
      IsVisible: 1
    CustomerCompanyZIP:
      IsVisible: 1
    CustomerID:
      IsVisible: 2
    Edit:
      IsVisible: 2
    OpenTickets:
      IsVisible: 2
    ValidID:
      IsVisible: 2
  DefaultColumnOrder:
  - CustomerID
  - CustomerCompanyName
  - CustomerCompanyStreet
  - CustomerCompanyZIP
  - CustomerCompanyCity
  - CustomerCompanyCountry
  - CustomerCompanyURL
  - ValidID
  - OpenTickets
  - ClosedTickets
  - Edit
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: CustomerID
    Direction: Up
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerCompanyList

AgentFrontend::WidgetType###CustomerUserList

Default configuration for the Customer User List widget type.

This setting can not be deactivated.

Default value:

---
Config:
  ActiveFilters: {}
  AvailableDynamicFieldFilters: []
  BusinessObjectType: CustomerUser
  Collapsed: 0
  Columns:
    Chat:
      IsVisible: 2
    ClosedTickets:
      IsVisible: 2
    CreateTicket:
      IsVisible: 2
    Edit:
      IsVisible: 2
    OpenTickets:
      IsVisible: 2
    SwitchToCustomer:
      IsVisible: 2
    UserCity:
      IsVisible: 1
    UserCountry:
      IsVisible: 1
    UserCustomerID:
      IsVisible: 2
    UserEmail:
      IsVisible: 2
    UserFirstname:
      IsVisible: 2
    UserLastname:
      IsVisible: 2
    UserLogin:
      IsVisible: 2
    UserMobile:
      IsVisible: 1
    UserStreet:
      IsVisible: 1
    UserZip:
      IsVisible: 1
    ValidID:
      IsVisible: 2
  DefaultColumnOrder:
  - UserFirstname
  - UserLastname
  - UserLogin
  - UserEmail
  - UserMobile
  - UserCustomerID
  - UserStreet
  - UserZip
  - UserCity
  - UserCountry
  - ValidID
  - OpenTickets
  - ClosedTickets
  - Chat
  - CreateTicket
  - SwitchToCustomer
  - Edit
  FilterPresets: {}
  Hidden: 0
  HideAvailableFilters: []
  ItemsPerPage: 10
  Limit: 1000
  SortBy:
  - Column: UserLogin
    Direction: Up
  Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::CustomerUserList
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